Zoom Dashboard is a tool that provides users with a comprehensive overview of their account’s usage, including data from live meetings in real-time. The information can be analyzed to determine whether there have been any issues and get a better idea of how users within your company are conducting meetings.
The data in the dashboard is updated daily at 12:00 GMT. It is stored for a period of 12 months on the dashboard.
Note: You may wish to learn more about the dashboard information available to developers if you have a Video SDK account.
This article covers:
- Getting started
- Privacy information
- Understanding the Dashboard tab
- Understanding the Meetings tab
- Understanding the Zoom Rooms tab
- Understanding the CRC tab
- Understanding the Webinar tab
- Understanding the Zoom Chat tab
- Understanding the Downloads tab
- Understanding the Zoom Phone tab
Prerequisites for getting started using the Zoom Dashboard
- Plan for Business, Education, or API
- Based admin access
- Zoom the web portal by logging in.
- Select Dashboard from the navigation menu.
Participants outside your organization cannot view the following information:
- Address of the MAC
- Camera (for example, “Integrated Camera”)
- Device (for example, “Windows”)
- Identifier for Hard Disks
- Microphones (for example, “External Microphones”).
- Headphones (example: “External Headphones”).
- The local IP address.
- The version.
- The role of the data center
Understanding the Dashboard tab
You are able to view a broad list of statistics on Zoom’s global usage by clicking on the Dashboard tab. It is possible to filter the dashboard data on the left side of the page according to the date.
Graphs can be found under the Dashboard tab and provide quick stats regarding users, meetings, and Zoom Rooms. You can adjust which data is being shown on many of the graphs using the arrows that appear at the bottom of the graph and you can export the information by clicking on the Export Details to CSV button.
On the Dashboard tab, you will find a number of statistics and graphs that give you more information about your account.
Understanding the Meetings tab
In the Meetings section of the site, you can see the number of meetings that are currently taking place as well as past ones that have been held. You can export a list of past meetings as a CSV file. If audio, video, screen sharing, and recording were also utilized during the meeting, this overview will cover all of these aspects. This overview will also show you how many licenses each user on your account has.
You will be able to get more information about the meeting by selecting any meeting ID from the list. Some of the information available includes the locations from which participants connected, as well as network quality information. A co-host will be able to join in on a meeting as an admin if the host is currently logged in and participating in the meeting, by clicking the Join as an assistant button. By hovering over the information icon when viewing past meetings, you can see how a participant left the meeting in the past.
By selecting a specific participant name, the details of a connection can be viewed in greater detail. The rate is an indication of how many sends and receives are currently being made for the various parts of the call.
Also, you will be able to see connected information in real time graphs for both sending and receiving video, audio, and for sharing content, and this will give you an idea of the speed of your connection in real time. There will be no information displayed if there is nothing being sent or received at the time of the event. You can view the dashboard for the following information:
- Bitrate –
- Digital networks may be able to transmit a certain number of bits per second.
- Latency –
- Distance between two points measured in time. Zoom’s sound, video, or screen sharing packets are sent from the Zoom client to the Zoom cloud in an amount of time determined by the transport times.
- Jitter –
- Differences in delay between packets received from the Zoom client.
- Avg. Loss –
- An average packet loss number, which is a measure of how many packets don’t reach their destination.
- Max Loss –
- It is a measure of the maximum packet loss, which is the maximum percentage of packets that do not make it to their destination.
See more information on the webinars and meetings tab of your Dashboard.
Understanding the Zoom Rooms tab
Zoom Rooms’ section on the dashboard lets you know what type of configuration each room has, how long the passcode for that room is valid, and if it is currently available for use for meetings. Under the health column, you can easily identify any issues if you have Zoom Rooms Health Status Notifications enabled. Simply click the room name for further details.
Zoom Rooms is a tab on the Dashboard. Find out what it does.
Understanding the CRC tab
You can view the total number of CRC ports that are being used on your account in the CRC portion of the Zoom Dashboard. Maximum shows the maximum concurrent H.323/SIP connections being used in an hour, and total shows the total number of H.323/SIP connections during that hour.
Understanding the Webinar tab
Meetings are similar to Webinars. Both live and past webinars are available. Panelists in the webinar will be able to see all the information from participants in meetings. Users can view basic information like their names, devices, IP addresses, locations, network types, devices, time they joined or left, and the reason they left.
Find out what the Dashboard Meetings and Webinars tab is all about.
Understanding the Zoom Chat tab
This tab reveals how Zoom Chat is being used by users. There is a list of how many messages they have sent and received, as well as what type of messages they have sent. The date range can be changed at the top, and users and email addresses can be searched.
Zoom Chat is a tab on the Dashboard.
Understanding the Downloads tab
You can view any CSV files that you export from Dashboard under the Downloads tab. This shows the name, date range, time of generation and status of the report. This page is a summary of the report name, date range, time and status of generation. Once the report has been completed and can be downloaded, this status will display.
Understanding the Zoom Phone tab
Zoom Phone’s tab displays MOS (Mean Opinion Score) based on the quality of the phone call. Clicking on Extensions will also allow you to search for user’s statistics based on the extension number a user has assigned to their username. Discover how the Zoom Phone Dashboard works by clicking here.