Getting started with hosting OnZoom events

A main feature of OnZoom is its immersive and user-friendly platform where consumers can search for and connect with the very best virtual experiences being offered by creators of all sizes, from the largest media companies to individual creators.

A host can easily create, list, and monetize their OnZoom events so that they can be found by new audiences. There are several types of events that can be free, paid, or hybrid events with both free and paid tickets available for registration. On Zoom’s platform, hosts can engage with their attendees during live events so that they can get the most out of the experience.

Zoom Hosts are eligible to use OnZoom if they have a paid Zoom account and a billing address within the United States. Additionally, only registrants joining from within the United States will be allowed to attend OnZoom events.

The topics covered in this article include:

• How to become an OnZoom Host
• How to complete the first-time setup
• How to create a test event
• How to create an event
  • Complete the Event Card section
  • Complete the Event Profile section
  • Complete the Event Options section
  • Complete the Tickets section
• How to start an event
• How to add tickets to a sold-out event
• How to add Alternative Hosts to an event
  • Add Alternative Hosts when you create an event
  • Add Alternative Hosts to an existing event
• How to add Panelists to an event
  • Add Panelists when you create an event
  • Add Panelists to an existing event
• How to duplicate an event
• How to cancel an OnZoom event
  • Cancel an occurrence in an event series
• How to delete an event draft
• How to send an event-related message to registrants
  • Send an event-wide message for a one-time event
  • Send an event-wide message for an occurrence in an event series
• How to host an event from a Zoom Rooms system
• How to host an event from a Zoom for Home device
• How to manage your account
• How to access the Host Forum
• Payouts and fees
• How to submit your taxes and tax exemption certificate
• How to enable donations

Prerequisites for hosting OnZoom events

• Zoom desktop client
  • Windows: 5.6.3 or higher
  • macOS: 5.6.3 or higher
• Zoom mobile client
  • iOS: 5.6.3 or higher
  • Android: 5.6.3 or higher
• Pro, Business, Enterprise, or Education account
• PayPal Business account or Stripe account required to charge for tickets

How to become an OnZoom Host

Hosts can only be Admins or Owners of Zoom accounts, or Zoom users with the approval of their account’s Admin or Owner.

OnZoom Hosts must follow the following steps:

1. Visit OnZoom.
2. Click the Become a Host link in the top-right corner of the page, and look at the information on the Become a Host page.
3. Use the Zoom account that you want to use to host an OnZoom event and click the Sign In button.
5. We encourage you to read the disclaimer to determine if you have a US account that is paid and pre-approved to be a host.
   Note:
6.  In order to proceed to the next step, you’ll need to get the account’s Admin or Owner’s approval to be an OnZoom Host.
8. Fill out the application form and answer all the questions.

Upon submitting an application, you will be able to view the status of the approval on the same web page, and will be notified of one of three statuses:

• We have approved your application to become a Host
• The Zoom team is unable to approve your Host application at this time, and you will be added to a wait list for future re-evaluations

You will be able to create events as soon as your Host application has been approved. Once you have completed the on-boarding process, which includes watching the introduction videos about OnZoom, you will be able to create events.

How to complete the first-time setup

1. Log in to OnZoom.
2. Click the Create button.
3. Go to the Community Standards page and review the guidelines.
4. By checking the box next to I have read and agree to the Community Standards, you are agreeing to the Community Standards.
5. Please click the Accept button.
6. When you arrive on the next page, you will find that under your profile picture you can click Change if you’d like to upload a new profile picture. Once you have uploaded your picture, you can update it when you have time.
7. Make sure the host name and the contact email address are correct. The email address and the host name should be changed if the information is incorrect.
8. It is optional to add a description to the host.
9. Click on the Continue button.
10. You will be prompted to link either a Stripe or PayPal Business account.
11. If you wish, you can enter the billing information for your organization or business on the Billing address page.
    Note:
12.  You do not need to enter this information to host free events, but you need it if you wish to host paid events.
13. It is optional for you to submit information about your organization’s tax-exemption status. If you qualify, please do so.
15. Please click Save.

Following the initial setup, you will be directed to the event creation page, where you can begin creating your first event.

How to create a test event

You can create your first OnZoom event after creating your OnZoom Host account. You will get a pop-up window asking you if you would like to create a test event the first time you click Create on the homepage.

Test events are publish events, but they do not show in the public directory and search results, even though they are published events. Creating a test event gives you the ability to create an event without having a public audience, and you can host that event without affecting the real event.

Despite the fact that the testing event is hidden from the general public and not open for registration, you will still be able to register for it. As a result, you will be able to go through the registration process and the gifting process. Having gifted your friends tickets, you are now ready to host a live event of your own – at your own pace – to familiarize yourself with all of the features that are available to you as an event host.

Note:

The next time you create a new event, you will be asked if you want to create a test event if the title of the event contains the word “test”.

How to create an event

Complete the Event Card section

Note:

In the case of a Zoom Basic Webinar license, you can host the following OnZoom events:

• Duration of webinars is limited to 40 minutes.
• Maximum number of participants is 100.
• Only the Zoom logo can be displayed during webinars.

1. Log in to OnZoom.
2. Select Create.
3. Please click on the Convert an Existing Zoom Meeting/Webinar to an OnZoom Event button (optional).
4. You are asked to enter the following information:
   • Event Name:
   •  Enter the name of the event here.
   • Short Description:
   • This should be a description of the event that does not exceed 140 characters in length.
   • Category:
   • Indicate which category the event belongs to.
     Note:
   •  The Event intended for parents with their children option will appear if you select Education and Family. You will be required to agree to the Host’s Code of Conduct if you check this option. The Attendee‘s Host of Conduct applies to anyone who joins a family-oriented event.
   • You can also add your own tags under Tags by clicking Add Tags.
5. In the Select the type of event you want to create section, choose Webinar or Meeting. Once the event has been published, the type cannot be changed.
6. Select if this is a free event or a paid event in the Select if this is a Free event or a Paid event section.
   Note:
7.  Tickets to your event are only available to users residing in the United States.
8. Under Date and Time:

1. • Choose One-time.
     Note:
   •  A series can be scheduled at different times.
   • Select the Start Time of the event.
     Note:
   • Free and paid tickets can be offered for events that begin within 28 days of being scheduled. The only free tickets that can be offered for an event after 28 days of its publishing date are if it will take place after that date.
   • Specify the duration of the event.
   • Decide what time zone you want it to take place in.
     Note:
   • By default, you will use the time zone that you have set up in your Zoom profile.
2. To save and continue, click Save & Continue.

Complete the Event Profile section

You can use this section to upload images, video links, and a description of your event.

The following information should be included in the Main Event Media section:

1. You can add a mandatory cover image or video to your event by clicking +Add Cover.
   Notes:
   • The creators of events will be able to manually resize all uploaded images so that they fit into the image window and search for an image to upload. It will also be possible to resize images after they have been uploaded.
   • When a user hovers his or her mouse over the video on the event page, the video will automatically play.
2. (Optional) If you would like to upload two or more more images to the event profile, click the + icon.
3. (Optional) If you wish to add a YouTube video to the event page, you should enter the URL for the video under YouTube Link.
4. If you would like to add any further information about the event, please enter them under About Event.

Please complete the following information in the Contact Info section of the event profile:

1. Under Contact Name, you will need to enter the name of the person who will appear on the event page.
   Note:
2. Zoom will automatically use your display name on your profile page.
3. Choose another email address by clicking Change.
4. To raise funds for a charitable 501(c)(3) organization within the event, click the Fundraiser toggle to enable it to On.
   • You can identify which organization you want to donate to by:
     1. Providing the name of the nonprofit you wish to donate to. To select a nonprofit, click on the name.
     2. Click on another nonprofit if you wish.
     3. Then click Save.
     4. Set the fundraising goal (optional) by clicking Set Fundraiser Goal.
   • Please contact us if you need help choosing which nonprofit(s) to donate to:
     1. Click the Find a nonprofit box.
     2. Select Get Inspired.
     3. Select a category from the drop-down list by clicking the Choose a cause box.
     4. Choose a nonprofit organization by clicking the Choose an organization box.
     5. Then click Add Nonprofit.
     6. Repeat as necessary to add additional nonprofits.
     7. Then click Save.
     8. (Optional) Set the fundraising goal by clicking Set Fundraiser Goal.
5. Then click Save & Continue.

Complete the Event Options section

1. Under Event discoverability and registration access, select the visibility level you wish the event to have:
   • Public Event:
   •  Viewable and registrable by everyone in the OnZoom directory, listed for discovery.
   • Exclude From Directory and Search:
   •  Users with the event link can view and register but are not included in the OnZoom directory
   • Private Event Restricted to Invitees on the Guest List Only:
   •  This event can only be viewed and registered for by users you designate.
     • OnZoom will not send email invitations to the users on your guest list if you check I will send my own email invitations (optional).
2. From the Advanced Options block, select Enabled or Disabled from the dropdown menu.
   Note:
3. As a default setting, the level of security is set to the highest level to protect your event in case of disruptions.
   • Joining the Event

1. • • • Enable Q&A session:
       • During the webinar, attendees can ask questions for the panelists, co-hosts, or the host, and these questions will then be answered by them. This feature is available for Webinar events.
       • Attendee can join event 15 min before event starts:
       •  When enabled, Attendees will be able to join the Meeting event before the event begins.
       • Waiting Room:
       •  It is important to note that if you enable this, Attendees need to manually be admitted from the waiting room during the event.
   • Event Security

1. • • • • Attendees can change screen names:
         •  It is possible for Attendees to change their display name during a Meeting event by enabling this feature.
         • Attendees can share their screens:
         •  The Attendees of your Meeting event will be able to share their screen during the event if they choose to do so.
   • Access Permissions and Setting for Cloud Recording
     Notes:

1. • • • You can record only the activity in your event’s main room. No recording is available for breakout sessions.
       • Meetings cannot be recorded locally at this time.
     • Enable video and audio recording of the Host and all participants: By enabling, this will enable you to record the event. In the event controls, you will find a Record button that you must press manually to begin the recording. Those participants who have enabled their video and audio-including the host-will be recorded.
     • Automatically record at start time:
     • Once enabled, recording begins at the beginning of the event.
     • The cloud recording of this event is complimentary with registration: When enabled, the recording will start automatically when the event begins. The video and audio of all participants, including the host, will be recorded so long as they have their video and audio enabled. In the event that the recording of your event is available, registrants can access and view the recording for a period of 7 days after it has been made available. OnZoom Attendees can view a recording of the event once they have registered for the event in their Ticket Dashboard, Event Details page, and on the Host Profile page after logging in to OnZoom.
     • On the host’s behalf, a choice of two display options is available for recorded sessions:
       • The Speaker + Share view (which is selected automatically by default)
       • Gallery + Share view
     • Notify attendees when recordings are available:
     •  When your recordings are available, attendees will be notified.
2. Click Save and Continue.

Complete the Tickets section

1. If you decide to click the icon to the right of the Panelist Ticket box, you will be taken to the details page.
   • To add a Panelist by email:
     1. The name and e-mail address of the panelists must be entered under the Invite Panelists section.
     2. Click the Add button.
     3. (Optional) Repeat the process for a second panelist.
     4. Write a message to include with your invitation to your Panelists (optional).
   • You can import multiple Panelists’ email addresses from a CSV file by following these steps:
     1. 1. Click on the Import from CSV button.
     2. Then click Import.
     3. You will have to locate and select the CSV file to import and then click Open.
     4. The CSV file will now be imported, and you will need to click Add.
     5. After that, click Save.
2. In the box next to the Alternative Host Ticket box, you can click the icon to the right of this box.

1. • Enter the name and e-mail address of the alternate host under Add Alternative Hosts.
   • Then click Add.
   • If you want to invite another alternative host, repeat the process.
   • (Optional) Type a message that will be sent with your Alternative Host invitation.
   • Click Save.
2. Make sure to select whether the ticket will be a free ticket or a paid ticket in the Create Ticket section.
3. If a paid event is being held, please enter the price of the tickets under the Price per Ticket field.
4. Also, specify the number of available tickets under Quantity.
   Note:
5. The maximum amount of tickets you can sell is 999 (If your event capacity is 1000, you can sell no more than 999 tickets)
6. You will need to enter the Ticket Name (ex. Early Bird, General Admission, etc.).
7. Under the Sale Starts section, you have the option to set the start date and time when the tickets will be available for purchase.
8. Click on the Customize… button (optional)   so that you can determine the time and date when the ticket sale will end.
9. In the Description field, you can provide a description of the type of ticket, or a message to your attendees.
10. The list of tickets that can be purchased for your event can be restricted to the following users only by clicking the toggle for the option On:

1. • Users can either manually enter their email addresses in the Invite Users field or import them from a CSV file in the user guest list.
   • Select Users from specified @domains:
   •  Users are only allowed to register if they have an email address in the specified domain(s). You can separate each domain using a comma if you are using more than one domain.
   • Select the users in my account: Only the users who are members of your account have the ability to register for your event.
2. Click Save.
3. You can add more types of tickets (optionally) by clicking + Add Ticket.
4. If you want to include a message for your registrants in the confirmation email, please do so.
5. You should set the cancellation policy if the event is a paid one. Depending on your settings, it will default to using the Cancellation Policy set in the Ticket Cancellation Policy section of your account.
6. In order to publish the event to the event page, you can click Publish. In order to save the event as a draft, you can click Save.
   Note:
7. The following steps can be taken if you want to publish your event for the purpose of seeing a preview of the listing, but you are not yet ready for the public to view your event and sign up for it:

1. • Please return to the Event Card section.
   • In the What type of event are you hosting? box,,, select the Excluded from Directory and Search or Private Event.
   • Next, return to the Ticket section and click Publish.

What you need to do to start an event

Notes:

• Zoom Phone and dial-in are not supported for joining audio.
  Before registrants can join the event, the scheduled event must begin. Follow the event best-practice guide and begin your event 5-10 minutes before the scheduled time to prevent disruptions.
• You must manually start the event.

Hosting an event begins with:

1. OnZoom can be accessed by signing in.
2. Click Manage in the top-right corner of the page.
3. Click Events on the left side.
4. Then click Upcoming.
5. Click Start to the right of the event you wish to start.

How to add tickets to a sold-out event

The first step to increasing the number of tickets available for your event after you have already created it would be to add an additional ticket type (Drop-In or Series), which can be added after you have already created it.

Note:

If you wish to add a ticket type that was previously not used, you will only be able to do this. Suppose, for example, that you initially made Series tickets available to attendees via registration before making Drop-In tickets available, you will not be able to add another set of Series tickets, instead you will only be able to add Drop-In tickets. When you create an event, you can choose to make both Drop-In and Series ticket types available for registration. When you do so, you will not be able to add more sets of either.

Additional tickets can be added to an event in the following manner:

1. Log into OnZoom by using your OnZoom account.
2. Click on the ‘Manage’ button in the top-right corner of the page.
3. Then click ‘Upcoming’.
4. Click the ‘Edit’ button next to the upcoming event that you want to modify.
5. In the top left corner of the page, click ‘Tickets’.
6. To create a new ticket, click the plus icon (+).
7. Enter the necessary information about the ticket.

How to add Alternative Hosts to an event

Alternative hosts can be added to an event when it is created or after it has already been published.

Note:

You can choose to add any Zoom user—even those who do not have the same Zoom account as you—as an Alternative Host for any OnZoom event you wish.

Add Alternative Hosts when you create an event

1. Become a member of OnZoom by signing in.
2. You will find a Create button in the top-right corner of the page.
3. In the Event Card section, please provide the necessary information.
4. In the Event Profile section, please provide the necessary information.
5. Click the icon in the Alternative Host Ticket box found in the Tickets section.
6. Input the email address of the Alternative Host.
7. Click on the “Add” button.
8. Adding another Alternative Host’s email address can be done by repeating steps 3-5.
9. This field allows you to provide a message that will be included in the email invitation sent to the Alternative Host.
10. Please click Save.
11. Next, complete the remaining sections of the Ticket form as per the instructions.
12. If you click Publish, the event will be published to the event page, or if you click Save, the event will be saved as a draft.

Add Alternative Hosts to an existing event

1. Log in to OnZoom.
2. Click Manage at the top of the page.
3. Adding an Alternative Host to a published event requires clicking Upcoming, while adding one to a draft event requires clicking Drafts.
4. You can edit an event by clicking the Edit button next to it.
5. Fill out the Event Card with the necessary information (optional).
6. Update the Event Profile with the required information (optional).
8. Select option “Alternative Host Ticket” from the Tickets section and then click the icon.
9. Then you will be asked to enter the alternate host’s email address.
10. Click on the Add button.
11. In order to add another Alternative Host’s email, repeat steps 3-5 if that is what you want to do.
12. Optionally, you can enter a message to be sent with the invitation email sent by the Alternative Host.
13. You can save the message by clicking Save.
14. Now please complete the rest of the Ticket section with the necessary information.
15. The event will be published to the event page when you click Publish, or it will be saved as a draft when you click Save.

How to add Panelists to an event

Panelists can be added to a spectator event either when you create the event or after the event has been published. When you start the event, your panelists will be able to join.

Adding panelists to an event is as easy as creating the event

1. Join OnZoom by logging in.
2. Once you are logged in, click Create in the top right-hand corner of the page.
3. Fill out the Event Card section of the page with the necessary information.
4. In the Event Profile section, make sure to provide the necessary information.
5. Click on the icon next to Panelist Ticket in the Tickets section in order to access the panelist ticket.
7. You will see the email address of the Panelist.
8. Click the Add button.
9. Repeat steps 3-5 to add the email address of another Panelist.
10. If you wish, enter a message that will be included in the invitation email.
11. Then click Save.
12. Complete the remainder of the Ticket section.
13. The event will be published to the event page if you click Publish, or it will be saved as a draft if you click Save.

Add Panelists to an existing event

1. OnZoom can be accessed by logging in.
2. Select Manage from the top-right corner of the page.
3. You can add a Panelist to a published event by clicking Upcoming, or you can add a Panelist to an event that is not published yet by clicking Drafts.
4. Click the Edit button next to the event you wish to modify.
5. In the Event Card section, update the required information.
6. In the Event Profile section, update the required information.
7. Click the icon in the Panelist Ticket box under the Tickets section.
8. Type the email address of the Panelist.
9. Click the Add button.
10. Adding another Panelist’s email may be accomplished by repeating steps 3-5.
11. (Optional) Enter a message to be included with the Panelist’s invitation.
12. Then click Save.
13. Please fill in the remaining ticket information.
14. The event will be published to the event page if you click Publish, otherwise it will be saved as a draft if you click Save.

How to duplicate an event

A duplicate of a past or future event can be created by adding a new start time to the original event as well as making any other changes required for the new event.

In order to duplicate an event, follow these steps:

1. Join the OnZoom community by logging into your OnZoom account.
2. From the Manage menu, choose Events.
3. Find the event you would like to duplicate and click the … icon that appears next to it.
4. Then click the Duplicate button.
5. You can then change the event card of the newly created event.
   Note:
6.  There will be duplicate information about the event, including the start date and time. The event information will need to be updated before publication.

How to cancel an OnZoom event

Hosts can cancel live events by navigating to the Events page. Cancelled events end immediately, and the web portal deletes the canceled event.

A message will also inform attendees that the event has been canceled, followed by an email notifying them the event has been canceled and they will receive a full refund if the canceled event was a paid event.

Cancelling an event:

1. Log in to OnZoom.
2. Select Events from the Manage menu.
3. Go to the Upcoming tab.
4. You can cancel an event by clicking the ellipsis next to it.
5. Select Cancel Event.
   This will open a confirmation window.
7. To cancel the event, click the Cancel button.
   Note:
8. You will be able to remove this event from the OnZoom events directory once you cancel it.

Cancel an occurrence in an event series

An event series can have any scheduled occurrence cancelled without affecting any other occurrences.

In order to cancel an event in a series:

1. Log in to OnZoom.
2. Choose Events from the Manage menu.
3. You can cancel an occurrence by clicking the icon next to the event series containing it.
4. Select Cancel an Occurrence.
   The Cancel an Occurrence window will appear.
5. Click the occurrence you wish to cancel from the Select an Occurrence drop-down menu.
6. Then click Cancel Occurrence.
   You’ll be prompted for confirmation.
   Note:
7. You cannot undo this action.
8. Select Cancel Occurrence from the confirmation window.
   Note:
9.  OnZoom will remove the cancelled occurrence from the events directory once it has been cancelled.

How to delete an event draft

As long as you have not yet published the event draft, you can delete it if you wish.

Note:

It is only possible to cancel a published event, it cannot be deleted.

You can delete an event draft by following these steps:

1. Join OnZoom by entering your email address and password.
2. Then click Manage at the top of the page.
3. Select Drafts from the list.
4. To delete an event draft, simply click the delete icon next to it.
5. Then click Delete.
6. In the pop-up window that appears, click the Delete button.

How to send an event-wide message to all registrants

Depending on the event, you can send a message to all those registered for the event before the event starts or after the event ends. Each occurrence in an event series can also have an event-wide message sent in advance and after the event.

Note:

The feature can be used only twice per published event/occurrence: once before the event begins and once after it concludes.

Send an event-wide message for a one-time event

In order to send a message to all the registrants before the event starts, the following details must be included:

1. Sign into OnZoom by entering your email address and password.
2. Next, click Manage in the upper-right corner of the page.
3. Click on the Upcoming tab, then choose the event series you wish to send a message to, and click on the… button to the right of the event series you want to send the message to.
4. Click Send Message to Registrants.
   Note:
5. Once you send an event-wide message to all registered attendees before the event starts, this option will not appear in the menu again.
6. Select which event occurrence you would like your message to be sent to.
7. Click on the Send button to send your message to registrants for the event.

In order to send a message to all registrants following the end of a conference:

1. Please sign in to OnZoom.
2. Then, click Manage in the upper-right hand corner of the page.
3. Then, click Paste in the tab that appears.
4. Firstly, you will need to find the event series you need to send a message in and then you will need to click on the … button to the left of the event that you wish to send a message to.
5. To send a post-event message to registrants, click Send Post-Event Message to Registrants.
   Note:
6. Upon sending an event-wide message to all registrants after the event has ended, this option will no longer appear in the menu.
7. You must select the event occurrence for the message to be sent.
8. Click the Send button after writing your message to the registrants.

Send an event-wide message for an occurrence in an event series

Before the start of an event, please send an event-wide message to all registrants for a specific occurrence within a series of events:

1. OnZoom requires you to sign in before you can use the service.
2. Simply click Manage in the top-right corner of the page to sign in.
3. If you wish to send a message to an event series, you need to find the event series on the Upcoming tab and click the “…” arrow to the right of the event series you wish to send the message to.
4. Now click on Send Message to Participants.
5. If you want to send a message to a specific occurrence, choose it from the drop-down menu.
   Note:
6. When you have sent a message to the registrants of an occurrence you have selected, the selected occurrence will not appear in the drop-down menu again after you have sent the message.
7. Please write the message you would like to send to the registrants of the event, then click “Send”.

If you would like to send an event-wide message to all registrants of a specific event in a series of events after the event has finished:

1. Sign in to OnZoom.
2. You will find a Manage button at the top-right corner of the page.
3. Simply click the Paste button.
4. You must select the event series that you want to send a message to and then click the … icon to the right of the event series you want to send a message to.
5. You will then be taken to the Send Post-Event Message to Participants form.
6. From the drop-down menu, select the occurrence you want to send a message to.
   Note:
7.  Once a message is sent to the registrants of that occurrence, the selected occurrence will not appear in the drop-down menu again.
8. Enter a message for the event’s registrants, and click Send.

How to host an event from a Zoom Rooms system

In order to host OnZoom events using Zoom Rooms, you will need a Zoom Rooms setup, and you will need to sign in to your Zoom Room.

How to host an event from a Zoom for Home device

To host OnZoom events using Zoom for Home, you will need a Zoom for Home compatible device.

How to manage your account

You can manage your profile information in the Manage section of your account, edit your billing information, and check reports about your events and income from those events. Click here for details on how to manage your account.

Note:

OnZoom does not notify you when an Attendee registers for one of your events. If you view the Event Summary, you will be able to see the registrant’s screen name as the Host of the event.

How to access the Host Forum

OnZoom Host Forum is a community for all registered OnZoom Hosts. Members can participate in discussions, contribute information, and learn about OnZoom’s features as well as follow platform updates for OnZoom.

You can access the Host Forum within OnZoom by following these steps:

1. Sign in to OnZoom.
2. Click your profile picture in the upper right corner of the page.
3. Select the Host Forum option.

Payouts and fees

PayPal Business or Stripe accounts are credited with ticket revenue according to its payout schedule. The transaction fees for PayPal and Stripe are determined by the terms of your account with both services and deducted prior to payout. For more information, visit PayPal or Stripe.

Prior to payout to the Host’s PayPal Business or Stripe account, the sales tax will be deducted as well.

Note:

Sign in to your PayPal Business account to disable Instant Payment Notification (IPN) messages if you receive them.

How to submit your taxes and tax exemption certificate

Certain jurisdictions require Zoom to collect certain taxes and fees on top of the listed ticket price. Taxes and fees will be added to the overall ticket price if your event is subject to taxes and fees based on the designated host location.

You will need to submit a support ticket through the link below if your organization qualifies for a tax exemption, attach your tax exemption certificate (or other documentation) and we will review the submission.

Upon approval, all taxes and fees associated with future ticket sales will be removed from your OnZoom account.

Please consult a tax professional if you have questions about whether your organization qualifies for a tax exemption.

Here is how to submit your tax-exemption certificate for review:

1. Log in to OnZoom.
2. Select Manage.
3. Select Billing Information.
4. Click on Submit Your Tax Exemption Certificate under Billing Address.
5. Fill out the form with the following information:
   • Email address associated with your OnZoom account.
   • Enter “Tax Exemption” as the subject.
   • IWrite “Application for Tax Exemption Certificate for OnZoom” in the Description field.
   • Select OnZoom as the Request Type.
   • Select Tax Exemption as the About.
   • Attach any relevant documents concerning your tax exemption status.
6. Yes, click Submit.

Visit our FAQ on tax exemptions for more information.

How to enable donations

A fundraiser can be enabled and added to an event so that once it is published, it will appear on the event page; attendees can access it from the Attendee ticket dashboard for all upcoming and past events. Funds raised by the event will be given to the selected 501(c)(3) nonprofit organization. All transaction costs will be covered by Zoom.