In the Reports section of the Zoom web portal, account owners and admins have access to a variety of account and meeting statistics as well as webinar statistics. This allows you to analyze how Zoom is being used by your organization. Keeping track of meeting participants in your Zoom meetings can give you valuable insights, such as who is attending your meetings. It is possible for users of the account to view meeting statistics as well as reports on attendees and registrations for their meetings and webinars. It may take up to 30 minutes for reports from recently ended meetings to be completed.
For the last 12 months, you can retrieve meeting reports such as attendee lists and polling results. You can use the search box in the top right corner to select as many months as you want. Meeting registration reports will also be deleted, if the meeting has not been started in 30 days, has expired, and has been batch deleted by Zoom. All associated webinar reports will also be deleted when webinars are deleted.
Note: In order to create reports from meetings, a paid account is required. In the event that you upgrade your account and you hosted meetings before the upgrade, reports will not be generated.
This article covers:
- How to access reports for your account
- Description of report types for members
- Description of reports types for account management
- Usage Reports tab
- User Activity Reports tab
- Additional reports for Zoom Phone
Prerequisites for running reports
- Account type: Pro, Business, Enterprise, Education, or API
- User permissions for all users to access Usage Reports
- Users with access to User Activities Reports can be the account owner or users with custom roles
How to access reports for your account
- Access the Zoom web portal by logging in.
- Choose one of the following options from the menu:
- You can access Usage Reports if you are a manager, owner, or admin of your account, or if you have a role granting you access to them.
- The Zoom Phone Power Pack includes a variety of reports that can be accessed by any account member. If you would like to see these reports, click on Analytics & Reports.
- Once you have clicked the type of report you want, you will be able to pull it up. In addition to the User Activity Reports tab, you can click the “Browse Reports” button to view other types of reports (which are typically only visible to the account owner by default).
Description of report types for members
Usage: Viewing the Usage report option will allow you to see a list of meetings you’ve hosted, along with the participants and minutes from those meetings.
Meeting: Registering for a meeting and viewing poll results can be accessed through the Meeting Reports option. Click Generate after selecting the report type, searching by date range to find the meeting, and selecting the report type. Reports will be displayed in the Report Queue tab while they are being processed. The report can be deleted by clicking Delete.
Webinar: Reports of Registration, Attendees, Performance, Q&A, and Polls are available for webinars in the Webinar Reports option. Create the report by selecting the type of report you wish to generate, searching by date range to find the webinar, and then clicking on the Generate button.
Note: To access your webinar reporting, you must be assigned a webinar license. A webinar license is not required for admins to access webinar reporting.
Description of report types for account management
Usage Reports tab
Daily: The amount of usage across all accounts for each day of the month is displayed. This includes new users, meetings, participants, and minutes from meetings. A user hosting a meeting under this account is included in this report.
Active Hosts: Gives you an overview of the active meetings and users over a specified period of time, up to one month. Meetings that have been active are those that have been started during the specified time period. During the specified time period, an active user is one who has participated in at least one meeting during that period. In essence, the info presented here is the same as the information provided in the Usage report for members, but is for all meetings on that account.
Inactive Hosts: An insight into the information that users didn’t host a meeting or webinar during a certain period and what their reason was.
Upcoming Events: Lists all upcoming meetings and webinars (even recurring meetings and webinars) for the selected time period. Alternatively, you can search for meeting hosts by their email addresses or names. To include events without a time, check the box.
Meeting: A user’s login account gives you access to reports on registration and polls for meetings the user hosted. You can search for a meeting by date range then click Generate for the report after selecting the type of report you need.
Note: The registration report remains available for 12 months after a meeting expires and is batch deleted by Zoom.
Webinar: Reports for webinars hosted by a user on the account can be searched by Registration, Attendee, Performance, Q&A, and Poll. Create the report by selecting the type of report you need, searching by date range, and then generating it.
Note: Zoom will keep all webinar reports available for up to 12 months after a webinar has expired and been batch deleted. However, you need to have a webinar license in order to access webinar reports. In spite of not having a webinar license, administrators have access to webinar reports for the entire account.
Audio Conferencing: This service allows you to view who dialed into a meeting or webinar via phone, which phone number was used, how much Zoom was charged, and other details.
Cloud Recording: This feature allows you to search by date ranges to see what data has been recorded in the cloud over a specific time period, including which meetings have been documented and which documents have been created. There are no details about the amount of additional cloud storage that was used each day, just the total amount of cloud storage that was used. You can, for instance, include an additional one-gigabyte recording in the cloud recording report if your account already has 20 GB of cloud recordings and you have recorded an additional one-gigabyte recording.
Note: Only the last six months of cloud recording reports are available. Admins and account owners of Master Accounts that are either Distributors or Resellers can generate reports for multiple sub-accounts and increase the reporting period up to one year.
Phone System: Reports the usage of Zoom Phone.
Remote Support: It demonstrates if the remote support feature has been used during the designated time period, as well as the meeting ID of the person providing remote support, as well as the person receiving remote support from that person.
Billing: Billing reports can be generated by admins for a specific time period and departmental usage breakdowns can be obtained. Billing has to enable this feature. Once Billing has been contacted, the feature will be enabled within 3 business days.
User Activity Reports tab
Operation Logs: This feature gives you the ability to audit admin activity such as changes to Account and Group settings, changes to the roles and licenses assigned to users, changes made under the Billing section of the Administration application, and also changes made to SSO configuration, such as the mappings made by your SSO and SAML configurations.
Settings Snapshot: A CSV file can be exported containing account and group settings. If you want to take a snapshot of settings that you may want to revert to after trying out different configurations, this feature can be helpful.
Sign In/Sign Out: You can view information about who signed in and out as well as their IP address, the platform they were using, and the version they were using, if applicable.
Phone System Operation Logs: Zoom Phone’s audit tool allows you to view admin and user actions specifically pertaining to Zoom Phone configuration. It allows you to add users, assign calling plans, and change policies.
Disclaimers: The disclaimers that users are shown when they sign in, join meetings/webinars, or begin recording are displayed here. Users’ email addresses, disclaimer types, whether they accepted or denied the disclaimer, client types, meeting times, and meeting IDs are shown in this report.
Reported Participants: Zoom allows you to see the attendees of meetings or webinars you’ve reported. Additional reports can also be submitted.
Additional reports for Zoom Phone
Zoom Phone Power Pack add-on can also be accessed by Zoom Phone customers with a Zoom Phone license along with the Power Pack add-in.
- Analyses of the call queue in real-time and in the past
- Access to voicemails, call recordings, and delegation reports