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Getting started with Zoom Room Hardware as a Service

ByCorporate Guider Home, Zoom

Customers can deploy a world-class communications experience using Zoom’s Hardware as a Service (HaaS), including a wide variety of subscription options for meeting room hardware. At an affordable, fixed monthly price, Zoom customers can scale their video conference rooms through flexible hardware options and easy technology upgrades.

This article covers:

  • Supported devices
  • How to purchase and activate HaaS devices
  • General guides for Zoom Rooms
  • Troubleshooting for Zoom Rooms HaaS devices
  • How to return or replace HAS devices

Prerequisites for using Zoom Rooms Hardware as a Service

  • ZDM
  • Subscription to HaaS

Supported devices

Get started by selecting a device model

Polycom X30, X50, X30 + TC8 controller, X50 + TC8 controller
Neat Neat Bar + Pad, Neat Pad, Neat Board
DTEN 55″, 75″

How to purchase and activate HaaS devices

ZDM will automatically register a HaaS device after purchase. To link the device to a Zoom Room that you have created, the device will need an activation code, or multiple devices can be linked with a deployment code. Additionally, depending on the make of the computer and controller, you may need to pair them.

General guides for Zoom Rooms

Visit these resources to learn more about Zoom Rooms:

  • Zoom Rooms – getting started
  • For Zoom Device Management Using Your Access Keys
  • You will find all the information you need in our help center

Troubleshooting for Zoom Rooms HaaS devices

Here are some resources you can use if you have issues with a HaaS device:

  • Polycom
  • Neat
  • DTEN

Note:

Please contact support if you continue to have issues with your HAS device.

How to return or replace HAS devices?

Get information about returning or exchanging your device if you’re having trouble with it or you’d like to end your rental.

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