Getting started with Zoom Room Hardware as a Service
Customers can deploy a world-class communications experience using Zoom’s Hardware as a Service (HaaS), including a wide variety of subscription options for meeting room hardware. At an affordable, fixed monthly price, Zoom customers can scale their video conference rooms through flexible hardware options and easy technology upgrades.
This article covers:
- Supported devices
- How to purchase and activate HaaS devices
- General guides for Zoom Rooms
- Troubleshooting for Zoom Rooms HaaS devices
- How to return or replace HAS devices
Prerequisites for using Zoom Rooms Hardware as a Service
- ZDM
- Subscription to HaaS
Supported devices
Get started by selecting a device model
Polycom | X30, X50, X30 + TC8 controller, X50 + TC8 controller |
Neat | Neat Bar + Pad, Neat Pad, Neat Board |
DTEN | 55″, 75″ |
How to purchase and activate HaaS devices
ZDM will automatically register a HaaS device after purchase. To link the device to a Zoom Room that you have created, the device will need an activation code, or multiple devices can be linked with a deployment code. Additionally, depending on the make of the computer and controller, you may need to pair them.
General guides for Zoom Rooms
Visit these resources to learn more about Zoom Rooms:
- Zoom Rooms – getting started
- For Zoom Device Management Using Your Access Keys
- You will find all the information you need in our help center
Troubleshooting for Zoom Rooms HaaS devices
Here are some resources you can use if you have issues with a HaaS device:
- Polycom
- Neat
- DTEN
Note:
Please contact support if you continue to have issues with your HAS device.
How to return or replace HAS devices?
Get information about returning or exchanging your device if you’re having trouble with it or you’d like to end your rental.