Getting started with Zoom Rooms Hardware as a Service
In Zoom Hardware as a Service (HaaS), a variety of subscription options for meeting room hardware are available to customers so that they can deploy a world-class communications experience and a wide variety of cost-effective communication options. Compared to traditional video conferencing systems, Zoom allows customers to scale up video conference rooms by using a range of affordable hardware options and simple technology upgrades at an affordable, fixed monthly cost.
Prerequisites for using Zoom Rooms Hardware as a Service
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ZDM
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Subscription to HaaS services
Supported devices
The getting started guide for each device model can be viewed by clicking the link below
Polycom
X30, X50, X30 + TC8 controller, X50 + TC8 controller
Neat
Neat Bar + Pad, Neat Pad, Neat Board
DTEN
55″, 75″
How to purchase and activate HaaS devices
In the event that you purchase a HaaS device, it will automatically be registered with ZDM as soon as you purchase it. In order to link the device to your Zoom Room that you have created, or to set up multiple devices, the device requires an activation code when it arrives so that it can be paired with the room you created. Depending on the make of the computer device and the controller device, you may also have to pair the controller device with the computer device.
General guides for Zoom Rooms
If you would like to learn more about Zoom Rooms, please visit the following resources:
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What you need to know about Zoom Rooms in order to get started
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The first step in using Zoom Device Management is to get started
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Directory of Zoom Room help centers
Troubleshooting for Zoom Rooms HaaS devices
The following resources will be helpful if you encounter problems with a HaaS device:
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Polycom
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Neat
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DTEN
Note: You can submit a request to Zoom Support if you’re still having trouble with your HaaS device.
How to return or replace HaaS devices
It might be necessary for you to return or exchange your device if you are experiencing problems with your rental device, or if you’d like to end your rental.