Hardware as a Service (HaaS) returns and replacements in zoom app

No matter if you’re experiencing issues with your Zoom HaaS device or you’d like to end your rental, we understand that you may need to return or replace it.

How to replace a device with the same model

Zoom Support can help you troubleshoot your HaaS device if you’re experiencing issues. For the process to be completed, you may need your MAC address. You can exchange your device for the same model if Zoom Support is unable to resolve the issue.

The old device will be returned with a return label and box, and tracking information will be provided for the exchange once it is processed.

How to exchange a device for a different model

Please contact any of your account representatives (Account Executives, Customer Success Managers, and Sales Representatives) if you require an exchange for a new model of the device. Zoom Support can help you identify your account representative if you do not know who it is.

Your old device will be sent back to you once the exchange is complete, and you will receive a return label and box for you to return it in.

How to return a device and end your HaaS rental

I am sure you will find the following information helpful in the event that you are returning your device and ending your HaaS rental with your account representative (Account Executive, Customer Success Manager, or Sales Representative). It is advisable to contact Zoom Support if you are unsure of the name of your account representative.

You will be provided with a return label and box to return the device once your return has been processed.