How do I cancel or change my Skype subscription?
Subscriptions to Skype are automatically renewed until they are canceled. To avoid being charged for the next billing cycle, you must cancel your subscription at least three days before it expires. When you have auto-recharge enabled on your Skype Credit account, Skype Credit will continue to charge you.
How do I manage my Skype subscription?
You can only manage your subscription directly from your device if you purchased it on your iPhone or iPad. Android devices are the only devices that can manage subscriptions purchased through Google Play.
The following are other ways to access your subscription:
- To change a subscription, go to your Skype profile page and select Manage.
- Alternatively, you can change your payment method or view your subscription history from here.
How do I cancel my Skype subscription?
Important: Your subscription can only be managed directly from your iPhone or iPad if you purchased it there. You can only manage your subscription directly on your Android device if you purchased it through Google Play.
To avoid being charged for the next billing cycle, you must cancel your subscription three days before your renewal date.
- Choose Manage for the subscription you wish to cancel on your Skype account profile page.Note :It may be because you have Skype Credit instead of a subscription if you do not see the Manage button. Accounts with auto-recharge enabled will continue to be charged by Skype Credit.
- You can cancel your subscription by selecting Cancel.
- You can cancel your subscription by selecting the reason you would like to cancel, and then selecting Cancel subscription. You will be able to continue to use your subscription until it expires when you cancel it.
Can I get a refund for a cancelled Skype subscription? Refunds may be available for subscriptions that have not expired. The refund policy of Skype can be viewed here.
Do you have problems using your Skype subscription? Follow these steps to troubleshoot Skype subscriptions.
Can I change my Skype subscription?
Your Skype subscription cannot be changed, nor can your subscription to Skype Credit be changed. The subscription may be canceled and a new one purchased.
Skype uses subscriptions in the following order if you have more than one:
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Subscription types are sorted by unlimited and limited subscriptions.
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The subscription with the closest expiration date is used first.
Can I get a refund for a cancelled Skype subscription? Refunds may be available for subscriptions that have not expired. The refund policy of Skype can be viewed here.
How do I report a problem to Skype?
Is your Skype subscription giving you problems? Here are some steps you can take to troubleshoot your Skype subscription.
Your Skype profile provides an easy way to report problems if those steps don’t work:
- Choose a profile picture for yourself.
- Click on Settings.
- Make sure that Help & Feedback is selected.
- You can report a problem by selecting Report a problem.
Ready to learn more:Can I get a refund for a Skype subscription or Skype Credit?How do I cancel my Skype Number?How do I manage my Skype profile and purchases for iPhone and iPad?
How do I manage my Skype purchases for Google Play?What are the different types of Skype subscriptions and pay-as-you-go options?Troubleshooting Skype subscriptions
Frequently Asked Questions
How do I check my subscriptions on Skype?
Log in to your account. Subscriptions that are active can be found in your Account details page under Purchase history.
Is Skype account same as Microsoft account?
Skype and Microsoft accounts cannot be merged or unlinked since they are already linked. By creating an account, you will be able to access Skype, Office Online, Outlook, OneNote, OneDrive, Xbox, and other Microsoft services.
Why is Skype taking money out of my account?
Your Skype Credit account may be set up to auto-recharge if you previously purchased Skype Credit. If your credit runs out, auto-recharge automatically tops it up. You can disable Auto-recharge in your account if you don’t want to top up your Skype Credit.
How do I delete my Credit card from Skype?
Go to skype.com and sign in. At the bottom of the page, select Stored payment details under Account details (Billing and Payments). Once you’ve selected the payment method you’d like to remove, click the Remove button.
How do I delete my Credit card from Skype?
Go to skype.com and sign in. At the bottom of the page, select Stored payment details under Account details (Billing and Payments). Then click Delete on the confirmation page next to the payment method you want to remove.
What happens if you delete Skype account?
There will be a 60-day closure of your Microsoft account. To prevent users from changing their minds or needing access to something before they are permanently deleted, we wait 60 days before deleting accounts. Just sign in to cancel the closure if you want to change your mind during the 60-day period.
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