How do I check the status of my Skype order?

1. Make sure you are logged into your account.
2. Click on the Billing & payments section of the Account details section, and under Purchase history you can see a list of your purchases.
     Note: If you use an iPad or iPhone and find that you are not able to access the Purchase history option on your device, it might be necessary to clear your device’s cookies and history and sign in again.
3. There is a list of all the orders you have placed, and the right column provides information on the status of those orders.

What does the order status Pending mean in Skype?

In most cases, this means that you have submitted your payment and that the payment is being processed.

• Using your credit card is the fastest way to pay and it generally takes 15 minutes (but it can sometimes take up to 24 hours) to process the payment. When the payment is accepted, the status will change to ‘Delivered’; otherwise, if the payment is unsuccessful, the status will be ‘Canceled’.

• The crediting of your Skype account may take up to ten business days if your bank transfer payment is pending for 7-10 business days. Pending status means that the order has been created, but payments have not yet been matched to it and so the order has not yet been processed. Your Skype account will be credited when your payment is accepted, and your status will change to ‘Delivered’ when payment has been accepted.

• Until the payment has been received by our website, Skrill (Moneybookers) payments remain pending. There is a maximum period of 14 days within which your order status can remain pending. Afterward, if no payment has been received, the order will be canceled if no payment has been received.

• If you use PayPal to make payments using an eCheck or an Internet Transfer, the payment can remain pending for several days. Please contact Skype Customer Service if the status of your order is still pending after 24 hours if you paid via PayPal and the funding source for your PayPal account is a credit card.

What does the order status Created mean in Skype?

It is usually a sign that your order has not been completed yet, which means that it is still being processed.

Most likely, you started your purchase through a selected payment method, but you did not proceed with the purchase. Due to this circumstance, your order had been terminated before payment had actually reached the provider of the payment service.

What does the order status Delivered mean in Skype?

We’ve accepted payment and have credited your account with the amount for the order. In most cases, you can begin using Skype Credit (or another Skype purchase) as soon as you receive it.

What does the order status Canceled mean in Skype?

The following are some of the reasons why your payment may be canceled, depending on the particular case:

• Using the same credit card to pay for more than two Skype accounts on the same phone number is prohibited.

• The purchase limit on your account prevented the payment from being processed.

• As a result of your own actions, the order was canceled.

What does the order status Reversed mean in Skype?

The Skype anti-fraud policy is very strict and ensures that the customers of Skype are well protected. You may be refunded if your order is reversed for a variety of reasons. The most likely ones are that your order was flagged as fraudulent (or potentially fraudulent), or that Skype refunded your purchase within 1-4 days of its purchase date.

• You will receive a refund from PayPal if you have paid using PayPal. You will not receive Skype Credit from Skype if you have paid with PayPal. When you reverse a PayPal order, your money may not appear back in your PayPal account for 5-7 business days from when the reversed order was placed.

• If you have made a payment through a credit card, your bank account has not been credited with any funds, so this money cannot be returned to you. There has been a cancellation of your order.

What does the order status Refused mean in Skype?

You will most likely be notified that your order has been refused if your payment has been rejected by our payment provider and not by Skype itself. Several reasons can contribute to the occurrence of this, including:

• Your bank account or card does not have sufficient funds to allow the transaction to proceed.

• Accessing the internet anonymously is possible by using a proxy server.

• I have verified that the Secure Code is not working on Visa/MasterCard.

• The purchase of goods or services from restricted countries, or the use of credit cards issued there.

• Your credit card details may also have other unknown issues.

For now, we suggest you try purchasing Skype Credit with another payment method if you have not done so already.

Alternatively, you may have experienced difficulties with your payment because you have used the same credit card to pay for more than two different Skype accounts, which may have led to Skype refusing to accept it. You may however be able to try using another credit card, or you may be able to use another Skype account, or you may try an alternative payment method if this is the case.

How do I view the terms of use specific to each Skype order?

On the order page, you will be able to find the link Download this order’s Terms of Use, where you can download the terms of use for that specific order.

If you would like to know more about the status of your order– for example, why an order was canceled or refused – please contact Skype Customer Service.

Frequently Asked Questions

How can I check my Skype status online?

You can access the Options menu by clicking on the Tools menu, and clicking the Other tab after clicking Options. Whenever you are viewing person names in the list, select the check box next to a person’s name to display their online status.

How long does Skype Credit take to process?

The most effective way to pay is through a credit card, which generally takes 15 minutes (though it can take up to 24 hours in some cases) to process. Once payment has been accepted, the status will change to ‘Delivered’ or, if payment has been unsuccessful, the status will change to ‘Cancelled’. The crediting of your Skype account can take between seven and ten business days after your Bank Transfer payment has been received.

Where is my Skype invoice?

Make sure you are logged in as Skype Manager admin. The Skype Manager Dashboard has a report section that can be found by clicking Reports. Upon clicking Invoices, you will be taken to the invoices page. You can download the VAT/GST invoice for the allocation for the chosen month by selecting the appropriate month from the list and clicking the Download button.

Why is my Skype payment not working?

In the event that your Skype Credit payment fails while you’re using it to make a purchase and you are using Skype Credit to do so, it’s likely that there isn’t enough Skype Credit left to pay for the purchase. It is possible to check your Skype Credit balance by visiting your profile, or by logging into your account.

What are the Skype statuses?

What are the possible Skype statuses?

• Active.

• Recently active.

• Away.

• Do not disturb.

• Invisible.

Why is Skype purchase pending?

There is a status of pending when an order has been taken but hasn’t been matched up with a payment yet. As soon as payment is accepted, the status of your purchase will be changed to ‘Delivered’ and a credit will be credited to your Skype account.

All images and contents credit goes to supportskype.com