|

How Do I Clear the Cache for Webex?

ByCorporate Guider Home, Webex

Instructions to clear Webex cache on Windows

How do I clear the cache for Webex?

How do I clear the Webex cache?

How do I delete the Webex cache?

Error: If I try to log in to the Webex app, I receive the following error message: ‘Failed to connect to the server’.

Clearing the Webex cache can be done by following these steps:

Windows

  1. Webex clients must be signed out before you can sign back in.

  2. Click on the Task Manager icon by pressing the Ctrl + Alt + Del keys on your keyboard.

  3. When you click on More details (if you don’t see Processes), you will see the following information:

  1. You can end the task by right-clicking on Webex under the Processes tab of the Control Panel, then selecting End Task.

  2. Click on the Start button on the Windows desktop (right-click on it and select Run from the menu. Enter %USERPROFILE%/AppData/Local into the Open text box on the toolbar.

  3. Choose the Cisco Spark folder from the list of folders.

  4. Please delete all data from this area.

The following steps will guide you through the process of clearing the cache on your Mac: How do I clear the Webex cache on a Mac?

Go to top

Frequently Asked Questions

How do I clear the cache for Webex Mac?

Clearing Webex’s cache is as easy as following these steps:

  • Ensure that the Webex application is closed.

  • Click on the Finder icon to open it.

  • Then click on the Go button.

  • Enter the path “/Library/Caches” (without the symbols) under Go to folder on the left pane.

  • If you see any of the following folders on your computer, you should remove them:

How do I clean my Webex?

When a Webex Board, a DX, or a Touch controller needs to be cleaned, wipe the surface with a soft, dry cloth or use any normal screen wipe that contains alcohol for the purposes of general cleaning. The solution should be applied to a clean, soft cloth and gently wiped with a solution of 70% isopropyl alcohol for disinfection purposes.

How do I fix my Webex problems?

As a means of resolving the issue with start/join, please follow the steps below:

  • Try closing all web browsers you have open, opening up a new one, and try to join/start the meeting again after closing all browsers.

  • In case you still cannot open/join the meeting, it may be worth clearing your browser’s cache and cookies to see if you have any success. See:

How do I reset my Webex database?

It is possible to reset your Webex application by clicking here

  • Using the lower left hand corner of your screen, you will be able to click on your profile picture.

  • Please click on the Help button to get help.

  • If you would like to check your health, simply click the button below.

  • Reset the database by clicking the button Reset database.

  • When the Yes button appears, click it.

  • Restarting Webex will cause the application to restart.

  • Please enter your CCAC e-mail address in the field to the right of your working email address.

  • The next step is to click the next button.

Why is my Webex connection so bad?

Streaming videos, playing online games, and making Internet calls are some of the most common culprits for bandwidth usage. You may be experiencing a bandwidth issue due to other devices occupying the bandwidth or your internet connection may not be adequate to run the application. Moreover, it is possible that the internet connection does not have the necessary bandwidth to meet the minimum requirements.

Go to top

All images and contents credit goes to help.webex.com

Similar Posts