How Do I Gather a Log for Webex Cisco Jabber for Mac?
- How do I gather a log for Cisco Jabber for Mac?
- How do I generate a log for Cisco Jabber for Mac?
- How do I get a Cisco Jabber for Mac log?
- How do I report a problem in Cisco Jabber for Mac?
Note: When troubleshooting issues with Cisco Jabber for Mac, you should utilize the Reset Jabber function to erase cached data before attempting to reproduce the issue and running the logs. This will ensure that you get the best possible results. If you are not presently connected into Jabber, you will not have access to the option to reset your account.
Solution:
To generate a Cisco Jabber for Mac log:
1 Open the Cisco Jabber client on the Mac.
2 Navigate to the menu labeled Help, then choose Report a Problem….
The ‘Cisco Unified Problem Reporting Assistant’ window should now be visible.
3 To review the Executive Summary of the Cisco Online Privacy Statement, navigate to the Introduction tab and click on the View Privacy Statement… button.
4 To proceed, select the Continue button.
5 In the space that is provided for it under the tab labeled “Collect Information,” type a brief title that describes the issue.
6 Choose the most appropriate scenario from the list that appears when you click on the drop-down menu that reads “The issue you are seeing involves.”
7 Fill up the blank space with a concise explanation of the issue, being sure to include the exact time stamp of when the problem first manifested itself.
8 To proceed, select the Continue button.
9 In the Contact E-mail section, which can be found on the tab labeled “Generate Report,” input your email address.
10 If you need to include a screenshot of the issue in the problem report, you can do so by clicking the Capture Screenshot button. Take note that the screenshot is automatically uploaded to the problem report on your behalf.
11 To generate a random number, click the button.
12 If you want the log file to be automatically loaded into an email using your default email client, you can load it by clicking the Email button on the Finish Up tab, or you can also:
13 You can open the folder that contains the log by clicking on the Show in Finder… button. Once the folder has been opened, the log file will be highlighted.
14 Send the log file to the support agent you have contacted via email.