How Do I Get Help with Webex?
How do I get help with Webex?
How do I contact Webex?
How can I reach my site administrator?
How do I submit a case?
Before you contact Cisco Support, you should review the following points:
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When you have a question about your company’s Webex account or have any problems with the usability of your product, you should contact the Webex Site Administrator first.
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Site Administrators will be in regular contact with the Webex account team, whose job it is to support and maintain your company’s Webex account, billing issues, and overall access to your Webex environment.
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You should contact the administrator of your Webex site for more information
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You may contact the following person if you are unaware of who your Site Administrator is, if that person is not able to assist you, or if you are the Site Administrator and require assistance:
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Requests can be submitted online by following the steps below:
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You will be prompted to open a new case after clicking on the button.
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If Products and Services have been selected, select Open Case from the drop-down menu.
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Choose the platform that will be used to bill your subscriptions.
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Please click the next button.
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In order to submit your inquiry, you must first fill out the Describe Problem page, then click Submit to submit your inquiry.
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If you prefer to contact Cisco Support by telephone or by chat, you can do so by clicking here.
Frequently Asked Questions
How do I contact Webex support?
The Webex address is tac.connect@webex.bot.
If you are able to log in:
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The avatar image for your profile can be accessed by clicking or tapping it.
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Click Help > Send Feedback.
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Open a support ticket by filling out the form.
Which tool manages all Webex?
Hub for control
Using Control Hub, you can view and manage your entire network from a single interface. It is achieved with Control Hub by provisioning, administering, and managing Webex services and Webex Hybrid Services, such as Hybrid Call Services, Hybrid Calendar Services, Hybrid Directory Services, as well as Video Mesh services.
How do I manage Webex?
To manage your Webex account, click on your avatar on the Webex app or Webex website and select Account Management, or go to the following URL: https://web.webex.com/admin. Select the Control Hub from your menu when you are ready to manage your devices, view usage reports, or set up your service.
Can managers see Webex messages?
It is very important to clear up any doubts you may have first and foremost – No, teachers and meeting hosts are not able to see private messages in Webex. When you are in an online class using the Webex technology, you cannot be found out by your teacher or a host what you said directly to your friends.
All images and contents credit goes to help.webex.com