How do I reactivate Skype Credit?

1. Access your account by logging in.
2. Click on Reactivate Credit to reactivate your account.
   Note: If you are using an iPhone or iPad and the Reactivate Credit option does not appear, then it is likely that you will need to clear the history and cookies on your device and sign in again if the option is not available. 

There may be a delay of up to 15 minutes before the account is reactivated. You will be notified by email when it has been completed.

There is a different way of doing things in Japan if you are living there. To learn more about the terms of our use, please refer to the document attached.

When does Skype Credit go inactive?

The Skype Credit will become inactive after 180 days of not using it. Every 180 days, make sure you make a call (outside your subscription, if you have one) or send a text to your preferred number. Your Skype Credit will become inactive 7 days and 2 days before it expires, which we will remind you via email.

Frequently Asked Questions

How do I get my Skype credit back?

Access your account by logging in. Reactivate your credit card by selecting the Reactivate Credit option. If the Reactivate Credit option does not show up on your iPhone or iPad, then you may need to clear the history and cookies on your device and sign in again if the Reactivate Credit option is not available to you.

What happens when Skype credit becomes inactive?

Your Skype Credit hasn’t been used for a long time, and it looks like you haven’t used it for a while. As soon as it has been 180 days since you last used it, it will become inactive. If it goes inactive, don’t worry – you’ll be able to reactivate it when you’re ready to use it again as soon as it’s gone inactive. In order to reactivate your credit, you will simply have to sign in to your account online and follow the instructions.

Why has my Skype credit disappeared?

It is important to note that Skype Credit will go inactive after 180 days if it has not been used. The process of reactivating your Skype Credit is very easy and you shouldn’t worry about it.

Can you reactivate Skype account?

Once you have logged in, click on “My Account” and then sign in. There should be a notification that appears saying that “Your Skype credit is inactive”, then a link that says “Reactivate it now” may appear on your screen. It would be helpful if you would click on the text link “Reactivate it now” (as per the screenshot below).

Why is my Skype payment not working?

In the case of a Skype Credit payment that fails while trying to purchase a product, it is likely that you do not have enough Skype Credit available to cover the cost of the purchase. There is a link in your profile that will allow you to view the Skype Credit balance in your account.

How long does Skype Credit take to process?

The quickest way to make payments is through credit card, and the process can take as little as 15 minutes (but sometimes as long as 24 hours) to complete. In the event that payment is accepted, the status of the order will change to ‘Delivered’. If payment is unsuccessful, it will become ‘Cancelled’. You will need to wait for your Skype account to be credited 7-10 business days after sending a Bank Transfer payment.

All images and contents credit goes to supportskype.com