How do I send proof of payment to Skype Customer Service?
Skype Customer Service may require you to provide proof of payment if you have a question regarding a purchase you made.
In order to prove payment, you can either provide a copy of your bank statement showing the transaction or a proof of payment in the form of a cash receipt.
Here are the steps you need to follow to save a copy of your proof of payment:
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It would be helpful if you could take a screenshot of the proof of payment if you have one online and save it as a .jpg file.
Take a screenshot with the help of a professional.
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The proof of payment should be provided in paper form if you have access to a scanner, or if you have the ability to take a picture of it with a digital camera and upload it to your computer, if it is in paper format.
The following information should be sent to Skype Customer Service in order to show proof of payment:
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If you are contacting us for the first time and using this form to contact us, you may be able to attach a proof of payment to your message based on which help topic you choose.
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You will need to click Browse on your computer and locate the file you want to copy. You will be able to attach the proof of payment to the support request once you submit it.
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It is advisable to send the support request email without your proof of payment if you do not have the option to attach it to it. As soon as we receive your email, we will provide you with instructions on how to proceed.
You can send your query via live chat if you have been redirected to live chat support. The proof of payment will be explained to you in detail when you contact us.
Frequently Asked Questions
How do you pay for Skype?
Learn how.
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Ensure that you have a Skype account and sign in.
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Choose between Skype Credit or one of our other Skype products.
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We need the name and address of the person who will be billing us.
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If you would like to pay with PayPal, please select that option.
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Please read the Skype Terms of Use if this is your first purchase from Skype, and check the box indicating that you agree to them.
Why is my Skype payment not working?
A Skype Credit payment failure typically occurs when the buyer is using Skype Credit to pay for a product, and the amount used to cover the purchase of the product is not sufficient to cover the purchase. In your profile, or in the account section, you can check the balance of your Skype Credit.
How do I pay with a debit card for Skype?
In the Skype Number section, select the Settings button. Change the payment method by clicking on the Change payment method button. Click on the Update (or Save) button if you would like to choose a different payment method.
Does Skype require a credit card?
A paysafecard is a convenient way for you to pay without having to use your credit or debit card to purchase Skype products. There are thousands of retailers where Paysafecard is available as a prepaid card…
Does Skype require payment?
Calls made between Skype users are free – but in order to make calls from Skype to mobiles or landlines, you will need Skype Credit or a subscription to be able to do so.
Do you need to pay for Skype?
Anywhere in the world, you can make a Skype to Skype call for free. Skype can be downloaded and used on a computer, a mobile phone or a tablet*. Using Skype to make the call is free of charge if both of you are using it. When it comes to premium features like voice mail, SMS texts and making calls to landlines or other cellphones or places outside of Skype, users only need to pay when using premium features like these.
Do you need to pay for Skype?
It is free to call anyone in the world from Skype to Skype. In addition to using Skype on your computer or smartphone, you can also use it on a tablet*. It is completely free to call each other if both of you are using Skype. If the user wishes to use additional features, such as voice mail, SMS texts, or to make calls to a landline, cell phone, or outside of Skype, there will be a charge.
All images and contents credit goes to supportskype.com