How does a FedRAMP Customer Transfer a File Using Cisco DocExchange? Webex

How does a FedRAMP customer use Cisco DocExchange to send a file to another user?
Instructions for users of FedRAMP to follow in order to send personally identifiable information (PII) using Cisco DocExchange.
Cisco TAC teams that interact with FedRAMP customers are required to use Cisco’s DocExchange in order to transfer files. This is especially true for files that contain personally identifiable information (PII), as the Data Handling constraints imposed by FedRAMP’s Authorization To Operate (ATO) sponsor make the use of an alternative method impossible. It is not acceptable for FedRAMP files to be transferred using e-mail, Webex Teams, Cisco Case Tracking, Box, or any of the other aforementioned ways.

In order to send and receive files with DocExchange:

• In order to use DocExchange, you will need a free Cisco CCO account. Please visit this website at https://www.cisco.com/c/en/us/about/help/registration-benefits-help.html if you wish to register online. It is advised that you use either Google Chrome, Mozilla Firefox, or Microsoft Edge as your browser.
• After the customer’s email address has been validated, Cisco Systems will add them to the folder that corresponds to their problem and send them an email containing a URL that starts with https://ciscoshare.cisco.com/. This link will allow the consumer to access the customer support portal. The URL is inaccessible to anyone who has not been given permission to access the DocExchange folder.
• The following icons will be available when seen from the perspective of the customer: User-added image You can upload files by clicking on the center icon.
• The ability to create folders is NOT available to end users of the product.
• The maximum size of a file can not exceed 500 MB.