Zoom’s Room Connector will only be able to connect via video when the H.264 video protocol is used. The Tandberg MXP series of devices has this capability, but it is not by default used on the devices.
What you need to do in order to enable the H.264 protocol on your Tandberg MXP device
- To access the Call Quality menu, navigate to the Administrator Settings page.
- In the Video Algorithm section, click on the H.264 option.
- Click on the Save button to finalize the settings.