How to disable the zoom users to contact the support team through chat? 

A brief.

Now, the zoom admins or the account owners can decide if they would prefer to display the zoom help badge appearing at the bottom right corner of the web portal or the help center at the time the users would sign in to the zoom account.

For any kind of doubt, you can take the assistance of the zoom chat feature. The team will respond to all your questions and will immediately provide all the resources after using zoom. At the same time, organizations that have a grip on the IT department or Internal help desk can think of disabling the zoom support chat. Also, they can prefer directing the account members to use their resources instead.  Further, on the account profile page, you can enable customize your account support details feature for directing users towards your support resources.

 

Preconditions.

 

• The vanity URL.
• You must give birth to admin or account owner privileges.

 

How to disable the Zoom Support Chat on account and group level?

 

Note, that it is by default the zoom users have the privilege to contact the zoom support team via the chat feature. For knowing more on how to disable the default chat feature, follow the below steps.

 

For zoom account.

 

In case of disabling the zoom support chat feature of every user in the zoom account.

 

Step 1. You have to zoom sign in to the web portal with the role of account admin for availing the editing privileges.

Step 2. From the navigation panel, you have to tap on account management followed by account settings.

Step 3. Below the admin options, you will find the disable allow users to contact zoom support via chat toggle. Tap on it.

In case there pops up a verification dialog, then you have to tap on the disable feature for verifying the alterations.

 

Zoom group.

 

Remember, in case you have signed in for a fresh zoom account post-August 2021. Or if the new admin experience is enabled on your zoom account, then you will find the group management got renamed to groups.

 

In case of disabling the zoom support chat feature for users of a group, check out below:

 

Step 1. You have to zoom sign in to the web portal with the role of account admin for availing the editing privileges.

Step 2. From the navigation panel, you have to tap on user management followed by group management.

Step 3. From the appearing list, you have to tap on the applicable group name further tap on the tab called settings.

Step 4. Tap on the meeting tab.

Step 5. Under the section,  other, you have to tap on the toggle to disable allow users to contact zoom support via chat.

If there appears a verification dialog, then you have to tap on the disable feature for verifying the alterations.

 

All credit. Zoom.us

https://support.zoom.us/hc/en-us/articles/360059513751-Allowing-users-to-contact-Zoom-Support-via-Chat