If Zoom hangs or crashes frequently, a dump file can be used to diagnose the problem. If you need to create and send a dump file to diagnose issues with the Zoom client on Windows, follow these steps.
- Select Task Manager from the right-click menu of the Windows icon.
- Double-click Zoom Meetings in the Apps section. Zoom Meetings will appear at least twice.
Note: There’s a Zoom Meeting window and a Zoom Meeting chat window that uses less memory. There is a client for in-meeting that uses the most memory.
- When the Zoom client crashes, right-click one of the Zoom Meeting entries, then click Create dump file.
Windows will display a path to the dump file when it is successfully generated.
- Copy the file path by selecting it and pressing Ctrl+C.
- Click the file location bar at the top of Windows Explorer.
- To paste the file path, press Ctrl+V, then enter.
- To display the newest files, click the Date modified column. On the list, you will see the dump file (Zoom.DMP).
- Be sure to compress the dump file before sending it. Right-click the file, select Send to, then select Compressed (zipped) folder to compress.
- Reopen the task manager.
- Select Zoom Meetings and click End task.
- The log files will be generated after restarting the Zoom client.