Using USB headsets, speakers, and other peripherals can be utilized to reduce the complexity of working with Team and in turn increase the speed of the process by utilizing the physical buttons on these devices for reducing the work to be done and for speeding up the process of working with Team.
Basics
Teams devices are equipped with buttons that can be used to perform the following tasks:
- Answer the phone when it rings
- Meeting nudges should be responded to in a timely manner
- It is important to adjust the volume of the audio
- Make sure that you are muted and unmuted when necessary
- Holding calls and reactivating them when they have been placed on hold
- The ability to handle more than one call at a time
- You should leave meetings and calls at the end of the day
Notes:
- In order to ensure your call controls work with your headset and peripherals, it is important that you close Skype for Business when you are using Teams. If you have not updated Skype for Business, please make sure to close it when you’re using Teams. The experience of Teams calling may be affected by the fact that you have not updated Skype for Business.
- See Understanding Microsoft Teams and Skype for Business cohabitation and interoperability to learn how you can integrate Skype for Business with Microsoft Teams.
Notifications
Each Teams device comes with an “alert” button which flashes in order to signal the start of meetings, missed calls, or voice mail messages. To access the Join meeting button on the screen or to find out if you have missed a call or voicemail, simply press the button on the touch screen.
Dial pad and call status
As of now, Polycom CX300 and Plantronics Calisto P540 are supported by dial pads and call status displays, while new desk phones are in the works as well.
It is a great feature that TeamOnly has added to the program to allow their users to make and receive calls while using DTMF (dual-tone multi-frequency) signaling during the phone call, which allows them to hear the sounds made by the phones when they press a key or dial a number during the call.
There are also devices that tell you the duration of a call as well as the number of the caller.
Secondary ringer
It is possible for you to set a secondary ringer in case you have multiple connected devices. You will be notified when you receive a call on this device, as well as your primary device.
Using any connected device, including a smartphone, tablet, or computer, you will be able to accept incoming calls or join meetings, even if the phone ringing.
Known issues
However, some devices may not work as expected when certified as Skype for Business devices (or older Lync or Office Communication devices) although most devices that have been certified like Skype for Business devices or old Lync or Office Communication devices will work with Teams, and others may not work as expected despite being certified.
There are some legacy devices that have not had their software updated since the device was purchased, and we work with our partners to resolve the issues with these devices. If you are looking for the best performance, we strongly recommend using models certified by Teams.
It is not recommended that you use the following older devices with Teams because they are known to have issues.
Plantronics
- APU 75
- C220-M
- Calisto 800 Series
Polycom
- CX100
Non-certified device models
Occasionally, vendors of devices will design two models: one with the capability to become a part of Microsoft Teams or one that is capable of becoming a part of an earlier version of a product such as Skype for Business, as well as a second model for use with other communication clients with the same name. It is recommended that you use a Microsoft certified model if you want to get the best results.
Device vendor software
Software is available from third parties that can assist users with firmware updates and configuration settings on their devices, such as Poly Hub or Jabra Direct from the device vendors, which can assist users with firmware updates and configuration settings on their devices. This software is sometimes found to interfere with the functionality of the buttons on devices when used in Teams, due to the communication features causing interference between the two.
To troubleshoot any devices that have issues when using Teams with a third-party device vendor, you must first close any software from the vendor of the device that may be causing the issue.
Frequently Asked Questions
Why do Teams use certified devices?
Can Microsoft Teams be used for telephone calls?
How do I organize my Microsoft team calls?
- Then select the Scheduling a meeting option. In order to schedule a meeting with a group of people in a chat, click on the “book a meeting” button below the box where you type a new message.
- Click on the Calendar button. Then select New meeting in the top right corner of the app from the menu on the left side of the app.
- In the calendar, select a period of time from the drop-down menu. When the form pops up, you will be able to schedule an appointment.
How do you manage meetings in MS Teams?
- You will have to choose the start time and the end time, and if necessary, add any additional details.
- There is a box in which you can enter names of people you wish to invite.
- To see the availability times of everyone in a calendar view, you’ll need to select Scheduling assistant from the menu.
