How to Use the dial pad to make a call in Microsoft Teams
Desktop
It is possible to make a phone call to a phone number using the dial pad just like you would do with a typical phone. The name or group can also be entered manually.
Using the dial pad located on the left of the screen, you can enter the number of the person you wish to call by heading to the Calls tab, and then selecting the number of the contact you wish to contact. You will then be able to select the Call option.
Using the dial pad, you can give a person a call by typing their name into the box provided. A group of call can also be made by entering multiple names and/or numbers, and then clicking the Call button at the end of the entry.
During the course of a call, you can access your dial pad by going to the call controls and selecting Dial pad from the drop-down menu.
There are a number of other features and options for making calls in Microsoft Teams, which you can read about in the First things to know about calls article.
Important:
The Teams app cannot be connected to the internet if you are trying to make a 911 emergency call.
Note:
It is possible that your organization does not have a calling plan if you do not see the option to dial a number. Even so, you will still be able to make calls to other members of your Teams.
Mobile
Using the Calls icon, you can make an outgoing call by entering a phone number and tapping ‘Make Call’. Tap on Calls > Contacts and select the person you would like to call if you have enabled the setting to allow Access to your Phone Contacts.
If you want to dial any number from your personal phone number, or you want to make an emergency call to the emergency number for your specific country, you can use the dial pad on your mobile device.
Note:
It is possible that your organization does not have a calling plan if you do not see the option to dial a number. However, you can still use Teams to call other people as well.
Important:
As long as Teams is not connected to the internet, you will not be able to make a 911 emergency call.
Surface Hub
By tapping Call on the home screen of your Surface Hub and then tapping Dial Pad from the Dial Pad screen, you will be able to make phone calls over the PSTN to landlines and mobiles.
It is necessary to enter the number you wish to call into the dial pad once you have accessed it.