|

How to Use the Zendesk notifications chatbot in Zoom

ByCorporate Guider Home, Zoom

By providing a Zendesk chatbot through Zoom, you will be able to take advantage of Zoom Chat and receive notifications and messages regarding updates and changes from the Zendesk chatbot linked to your Zendesk account.

Prerequisites for installing and using the Zendesk notifications chatbot

 

  • An account with Zoom is required

  • An administrator account for Zendesk is required

  • Zoom Marketplace has pre-approved the Zendesk Notifications by Zoom chatbot that can be found in the Zoom Marketplace.
    Note: If the app is not pre-approved, please contact your Zoom admin.

 

How to install and configure the Zendesk integration 

 

How to install from the Zoom Marketplace

 

  1. The Zoom Marketplace can be accessed through your Zoom account by logging in.

  2. You can find Zendesk Notifications by Zoom by searching for the app in your app store and by clicking it.
    Note: If the app is not pre-approved, contact your Zoom admin to approve this app for your account.

  3. Please click on Add, confirm the app’s permission requests, and click on Allow to begin the process.

  4. Zoom can be connected to your Zendesk account by clicking the Connect button.

  5. If you want to save your Zendesk Server configuration, you must enter your Zendesk Server domain.

  6. Once you have confirmed that the Zoom account you are trying to connect with is correct, click Connect.

  7. Authorize your Zendesk account by logging in via your Zendesk account.

  8. In Zoom Chat, after you have received authorization, you can close the window and complete the setup process.

 

How to configure the Zendesk Subscription

 

  1. The Zoom chat channel can be accessed by entering the /zendesk command.

  2. You can click on the following link to learn more.

  3. If you click Confirm, a window will appear in which you can select your subscriptions and set up Zendesk notifications.
    You will now be able to use your subscription.

 

How to use the Zendesk chatbot

 

Once the Zendesk subscription has been activated, chat notifications will begin to arrive in your inbox. There will be a mapping of these channels to the chosen Zoom Channel in the subscription. You will be notified when a new notification is sent out, and you will receive the following information:

  • There are different types of actions that can be taken

  • The requester

  • The assignee

  • Status

  • Priority

  • Description

The chatbot can also be interacted with in a 1:1 chat setting if you prefer. It will be easy to find out what commands can be used by simply typing help and sending it.

How to remove the Zendesk chatbot

 

  1. The Zoom Marketplace can be accessed through your Zoom account by logging in.

  2. You can find Zendesk by searching for it and clicking on the app.

  3. In the Zendesk section, click the Remove button.

  4. Click the Remove button after you have confirmed the dialogue box.

 

Data Security

 

  • Using this app, you will be able to access the following Zoom information:

    • Using the Zoom account, you can view all groups that a Zoom user is subscribed to.

    • Under the Zoom account, it is possible to view the details of existing meetings conducted by Zoom users.

    • Under a Zoom account, you will be able to view information about a Zoom user.

  • The following information can be accessed on Zendesk by this app:

    • The tickets you sell, the agents you work with, and the customers you serve.

      • It is read-only for us to access the information of agents and customers.

      • It is only for closing tickets that we use the write permission.

  • There are the following permissions that this chat app has on Zoom:

    • The Zoom chat app is capable of sending chat messages under the Zoom account to the IM channel or to the Zoom user.

    • Any Zoom user with a Zoom account can use this chat app to create a Zoom meeting on their behalf.

  • The chat app communicates with Zoom/Zendesk using an encrypted method as follows:

    • TLS 1.2 is the protocol that is used

    • Suite of ciphers: ECDHE-ECDSA-AES128-GCM-SHA256

    • 128 bits is the length of the key

    • Secrecy forward is perfect in this case: YES

  • A local data store is used to store access credentials for this chat app:

    • There is an encrypted database in which Zendesk API tokens and Zoom OAuth credentials (both of which are reserved for admin-level users only) are stored.

 

Go to top

FAQs?

 

Does Zendesk integrate with zoom?
The Zendesk for Zoom Phone app gives you the ability to seamlessly integrate Zoom’s platform into Zendesk, giving you access to the platform’s powerful features and functionality at your fingertips. You can complete the installation of the Zoom Phone integration by visiting the Zendesk Marketplace and installing the Zoom Phone app once you have installed it.
How do I add zoom in Zendesk?
The Zendesk app can be downloaded from the Zoom App Marketplace by going to the app listing and clicking the download button, which will take you to the app’s page on your Zoom client. You can download the Zoom integration from the Zendesk Marketplace and install it from your Zendesk account by visiting the app listing in the Marketplace.
Can you integrate with Zoom?
This section of Zoom meetings allows you to easily set up Zoom meetings with leads as well as to view the Zoom meetings that you have already scheduled. A Skype for Business client can be used to join a Zoom meeting. As well as scheduling and starting instant Zoom meetings, you can also make changes to existing meetings so that they become Zoom meetings. Based on the events that appear in your Outlook Calendar, the Zoom Client will sync your free/busy times to it.
How many apps does Zoom integrate with?
‘Zoom Apps’ are a new type of app available in the Zoom App Marketplace, where there are already over 1500 third-party integrations already available.
What is not allowed on Zoom?
There is a possibility that Zoom will block a person if they engage in hateful conduct. For example, if they post or send hateful images, make violent threats, or target someone with hateful or abusive language, including profanity, or encourage others to do the same, including posting or sending hateful content, then they will be blocked.

 

Go to top

All images and contents credit goes to support.zoom.us

Similar Posts