I have a problem with my bank transfer in Skype

You provided me with a payment reference number, but I am not able to use it.

You can enter the Skype payment reference number in any available description or comment field if, for whatever reason, your bank refuses to accept the reference number or the reference number appears to be too long.

You will need to get Proof of Payment from your bank if you still are unable to use the Skype payment reference number. Then, you will need to submit a support request to Skype Customer Service asking us to match the payment with the order.

As an alternative, you can choose from a variety of other payment methods that are available.

During the process of completing my payment, I forgot to add the reference number for the payment.

There is a very important and mandatory requirement for your unique payment reference number. Your order cannot be completed by Skype without it.

You may need to obtain a Proof of Payment from your bank before submitting a support request to Skype Customer Service. In your support request, please request that we investigate the issue for you. The next step will be to locate the payment and match it to your order so that we can proceed with your order.

I have been asked by my bank for more details in order to complete the payment process.

We currently provide some banks with sufficient information to make the payment, however some banks require more information to make the payment, such as an IBAN number for local payments. There are a number of ways to pay if this is the case, and you can choose from one of them.

You are encouraged to contact Skype Customer Service if you are required to provide more detailed information, so that we can update our processes accordingly in case we are asked for more detailed information.

There was an error when I placed the bank transfer.

I recommend that you get Proof of Payment from your bank before submitting a support request to Skype Customer Service. That way, we can investigate the issue for you. Upon finding the payment, we will go through the process of refunding the overpayment to you or matching it with an order of yours.

There has been a problem with my bank transfer payment.

A payment may be unable to be made for a variety of reasons including insufficient, missing or incorrect information supplied at the time of making the payment, for example, the unique payment reference number was not included in the payment.

I recommend that you obtain a Proof of Payment from your bank and then submit a support request to Skype Customer Service so that we can investigate the matter for you. Once we have located the payment and matched it to your Skype account, we will attempt to contact you.

The order I placed is still pending.

When your Skype order shows a Pending status, it means that your payment has been submitted and is currently being processed. You will continue to have a status of Pending on your order if the following conditions are met:

• There is still a payment that needs to be made.

• There is still a delay in the clearing of the payment. If you are doing a one-off bank transfer, where the payment needs to be completed at the bank, it is expected that the payment will arrive in 3 to 7 business days, depending on the country and the banking system you are using.
  You should expect a payment to clear within 2 business days if you complete the payment using the bank’s website, where you complete the payment using the bank’s website. The process may take as long as four business days in some rare cases.

• As a result of the payment not matching your order, we have been unable to process your order. It is possible that this occurred because you failed to provide adequate, missing or incorrect information during the payment process, for example, the unique payment reference number was left out when you submitted your payment.

There will be no cancellation of the pending order if you have not completed the payment. Rather than paying for the old order, you need to create a new one and make sure to pay for it instead of the old one.

I would like to remind you that if you have completed payment and the order is still pending after 7 days, you should contact your bank for Proof of Payment, and then submit a support request to Skype Customer Support, asking us to investigate the issue. If we cannot locate the payments, we will attempt to match them to your Skype account and attempt to locate the payment.