I’m having a problem placing an order in Skype
In the following table, you will find a list of common problems and their solutions.
Problem | Resolution |
---|---|
The product has been purchased, but the balance on my account has not been updated, and I cannot make phone calls | You should check to see if your order has been delivered to your account. The balance of your account and your purchase history can be viewed online. Find out why your account didn't update, or why you couldn't make a call. |
My Skype credit has been charged even though I have an active subscription | You may be charged for a call despite an active subscription if you don't know what your subscription covers. To resolve the issue, pick one of the suggestions from the table. |
Two charges were made for the same product | Make sure the same product was purchased. You can request a refund from customer service if this is the case. |
When I try to place an order, payment fails | Your payment may fail for several reasons: Your order was not completed. Pay again if you are having trouble. The purchase limit prevented you from making your payment. The information you entered was incorrect, such as your credit card number or personal information. Try using a different card or payment method or provide the correct details again. |
The message I receive says, "This order has already been placed or does not exist..." | Restart your browser after deleting your cookies. |
An anonymous proxy is being used by me | The use of an anonymous proxy or proxy server is prohibited as a fraud prevention measure. For further assistance, contact your internet provider or use another computer to complete your purchase. |
There has been a charge to my credit/debit card, but I have not made any purchases | One of the following reasons may have led to your credit/debit card being charged: Recurring payments are involved. Account Updater is a program offered by your card provider. There is a possibility that your account has been fraudulently used. Security and privacy information can be found here. |
Ordering online doesn't allow me to add a new credit card | Keeping more than one active credit card in your account is not recommended for security reasons. |
My credit card company is refunding me without my request | In this case, it might be that you have attempted to fund more than two Skype accounts with your credit card at the same time. There is a limit on the number of Skype accounts that can be funded per credit card in order to prevent fraud. Use a different credit card to make the payment again if you are having trouble. |
After placing an order, I was informed that my account had been disabled | The wrong person may have been able to get hold of your details. We might suspend your account if we suspect that this has happened as a precaution in the event that this has happened. |
The discount I received by email was not applied to my account when I went through the payment process | You probably have more than one Skype account that the offer is for, and the offer is for a different account, so the promotion has likely already expired. If you apply for a Skype account through the Skype Name and/or Terms and Conditions provided in the discount email, make sure you check this first. |
The payment flow does not allow me to redeem my voucher | Don't forget to check the validity of your voucher and make sure that the number and value that you entered are exactly as specified, without spaces or hyphens. Please refer to our list of places where you can purchase Skype vouchers if you would like to find out what vouchers are available in your country. |
It has been over a year since I subscribed to this package, but I am not able to subscribe again | It is possible that you will not be able to purchase the same subscription, so it will be necessary for you to purchase a new subscription of a different type if your subscription expires. |
How do I regain access to my Skype number if it has expired? | As soon as your Skype Number expires, it will remain in your account for a period of 90 days. In order to renew your Skype Number subscription, log into your account and follow the above steps. Once your payment has been processed, your subscription will be reactivated. |
Please contact Skype Customer Service if you have any further problems with payments on Skype or if you have any further questions.
Frequently Asked Questions
Why is my Skype payment not working?
When you attempt to pay for a product using Skype Credit and your payment fails, there’s a good chance that you do not have enough Skype Credit to cover the cost of the product you are purchasing. In your profile, or in your account, you will be able to find the balance of your Skype Credit.
Why is my Skype account not working?
If you are having difficulty signing in, it might be because you are not using the latest version of Skype, that your system does not meet the minimum system requirements for running Skype, or that your computer does not have the latest software updates and hardware drivers installed. Contact your computer manufacturer for more information. In most cases, this will resolve the problem of having trouble signing in.
How do you pay for Skype with a credit card?
Changing your Skype Number subscription’s payment method is as simple as following these steps:
-
The Skype Number subscription option can be found under the Manage features section.
-
You can find the settings for your Skype number under the Skype Number section.
-
Choose the option to change your payment method from the drop-down menu.
-
You can update (or save) your payment method by selecting a different payment method.
Why can’t I add credit to Skype?
It is also possible to add Skype Credit if you’ve previously purchased it under your profile picture if you’ve previously purchased Skype Credit. I would recommend clearing your history and cookies on your phone or tablet in case you do not have the Discover Credit or Add Skype Credit option on your device if you are using an iPhone or iPad.
How can I buy Skype credit without a credit card?
A paysafecard is a convenient way for you to pay without having to use your credit or debit card to purchase Skype products. There are thousands of retailers where Paysafecard is available as a prepaid card…
How long does Skype Credit take to process?
After making a purchase, Skype Credit usually appears in your balance within a few seconds or minutes, but sometimes it may take up to an hour for it to appear in your account. The best thing you can do if you have problems with your order is to ensure that it has been delivered. Once you have logged into your account, you will be able to see the history of your purchases.
All images and contents credit goes to supportskype.com