In the following table, you will find a list of common problems and their solutions.
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Please contact Skype Customer Service if you have any further problems with payments on Skype or if you have any further questions.
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Frequently Asked Questions
Why is my Skype payment not working?
When you attempt to pay for a product using Skype Credit and your payment fails, there’s a good chance that you do not have enough Skype Credit to cover the cost of the product you are purchasing. In your profile, or in your account, you will be able to find the balance of your Skype Credit.
Why is my Skype account not working?
If you are having difficulty signing in, it might be because you are not using the latest version of Skype, that your system does not meet the minimum system requirements for running Skype, or that your computer does not have the latest software updates and hardware drivers installed. Contact your computer manufacturer for more information. In most cases, this will resolve the problem of having trouble signing in.
How do you pay for Skype with a credit card?
Changing your Skype Number subscription’s payment method is as simple as following these steps:
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The Skype Number subscription option can be found under the Manage features section.
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You can find the settings for your Skype number under the Skype Number section.
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Choose the option to change your payment method from the drop-down menu.
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You can update (or save) your payment method by selecting a different payment method.
Why can’t I add credit to Skype?
It is also possible to add Skype Credit if you’ve previously purchased it under your profile picture if you’ve previously purchased Skype Credit. I would recommend clearing your history and cookies on your phone or tablet in case you do not have the Discover Credit or Add Skype Credit option on your device if you are using an iPhone or iPad.
How can I buy Skype credit without a credit card?
A paysafecard is a convenient way for you to pay without having to use your credit or debit card to purchase Skype products. There are thousands of retailers where Paysafecard is available as a prepaid card…
How long does Skype Credit take to process?
After making a purchase, Skype Credit usually appears in your balance within a few seconds or minutes, but sometimes it may take up to an hour for it to appear in your account. The best thing you can do if you have problems with your order is to ensure that it has been delivered. Once you have logged into your account, you will be able to see the history of your purchases.
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