Inbound call notifications (desk phones) in Zoom
Depending on your desk phone, you may be able to see caller information, which allows you to determine how the caller was routed to your number (for example, direct number, company number, or call queue if your desk phone has one). Several common scenarios are listed in this article along with the type of notification you will receive when you receive an inbound call.
This article covers:
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Direct phone number
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Company number, auto receptionist, or IVR
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Call queue
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Internal contact
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Call delegation or shared line group
Prerequisites
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Zoom desktop client or mobile app
Direct phone number
The call notification on most phone models will display your name if the caller dialed your direct phone number. As well as displaying the name of the caller, the notification may also show the direct telephone number from which the call was made. In some models of Yealink, your name will not be displayed on the screen.
Company number, auto receptionist, or IVR
In most cases, if the caller dialed the company number and your extension number, your name will appear in the call notification on the phone if the call was made from the company number. In addition, this applies to calls that were routed through a voice response system or an automatic receptionist that took the call.
It is possible that your name will not appear on some Yealink models.
Call queue
It is most common for phone models to display the name of the call queue if the caller directly dialed a call queue.
In the event that you are on a call or have disabled calls from call queues, you will not receive call notifications from call queues.
Internal contact
This call notification displays the Zoom profile name and extension number of the caller if the call was made by another Zoom Phone user within the same organization. The call notification will display or highlight the number that was dialed by the caller if they dialed your direct number.
Call delegation or shared line group
In order to learn more about inbound call notifications, you can check out our articles about call delegation or shared line groups if you are a delegator or member of a shared line group.
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