As soon as you use the zoom phone while receiving or making calls, then you can access the in-call controls, such as call recording, call transferring, and adding another person to an ongoing call.
While in a call you can use the respective incall controls. All these controls are similar for Android, iOS, Mac OS, and windows.
- When adding a zoom room to the zoom phone then you can access the in-call controls, while using phone features in the Zoom room controller. Other than beginning a call recording, you can access all other controls.
- By using keyboard shortcuts, with the desktop client, you can use a few incall controls.
From this article, know about the basic features such as the mute or unmute, audio, meet, more, call encryption, and many others.
- Zoom mobile application.
- IOS version 4.4.0 (52578.0415) or above.
- Android version 4.4.52504.0411 or above.
- Desktop client Zoom.
- Linux version 3.0.28509.0826 or above.
- Mac OS version 4.4.52551.0414 or above.
- Windows version 4.4.52570.0415 or above.
- Zoom Rooms Controller.
- IOS version 4.6.0(214.1214) or above.
- Android version 4.6.0(40654.1216) or above.
- The user must hold the zoom phone license.
In-call control features.
Mute or Unmute. With this, you can u mute or mute the microphone. It comes with a mic icon.
Audio. You can open the audio settings and with this, you can alter the volume of the mic or speaker.
Keyboard. You will have the display of a dial pad through which you can input the numbers while in a call. For instance, the dial pad permits you to choose a particular option in an ongoing interactive answering machine. You can also use the dial pad to input the extension number.
Transfer. You can refer or short the call to another number. This also can transfer the call to another voicemail.
Unhold or hold. You can situate the call on hold or at any time can also resume the call. The receiving party can hear the music informing that the call is on hold. While waiting for the holding period, you can also customize your hold music from the web portal. When the call is on hold, the call flip option is viable to flip or switch the call to another device. The feature is available for zoom mobile apps, desktop clients, or desk phones.
Add Call. For inputting the number, a dial pad would be displayed. It can also add another person at a call, which would make the call a three-way call. Each individual would be on a separate line. Tap on the number of names to switch between each person.
For merging the calls and enabling the three-way call, you have to select the merge icon and then choose a number or person with which you can merge.
Remember, During a 3-way call, when a call participant quits the call, the call remains for the other two phone users.
Record. The recording icon helps you either to begin or end a call recording. You can hear an audio prompt informing both parties that the call is being recorded. However, the audio prompt sometimes can be disabled by the consent of the zoom admin. Play or manage the recording with the mobile app, desktop client, or web portal. Further, the zoom admin has access to the ad hoc call recordings when the ad hoc recording was made for inbound or outbound call queue calls.
You can also begin or quit ad hoc call recording with DTMF code.
Under the following conditions, the call recording can get affected-
- When you add a call after beginning a recording, then the recording would persist for the initial call. When you merge the calls to begin a three-way call, then the recording would end. After merging the calls you can again begin a fresh call recording.
- When you add a call after the enabling of automatic call recording, then it will continue for the initial call. Zoom phones by default will begin a new recording for the added call. At the time you merge the call the fresh recording will continue for the merged call.
- When your zoom admin has disabled the ad hoc call recording or in a way enabled the auto-recording then the record button will get inaccessible. However, you can still access the existing recordings.
- When you transfer the call then when you select the transfer option the recording will end. This applies to transfer to internal or external contacts. When you choose the warm transfer then you can again begin recording the portion you left to transfer.
- When you choose to elevate the call to a zoom meeting both automatic or as hoc call recording will end.
- When you are a member of the call queue then the zoom admin would require to enable ad hoc recording for the queue to permit you to manually begin a call during a queue call.
- When another phone user chooses to take over a call, the recording whether ad hoc or automatic will end. When the phone user takes over the zoom call and has an automatically enabled recording then a fresh recording will start for the user.
Meet. This encompasses the elevate the zoom phone call to a zoom meeting feature.
More. You can access the below controls under the category-
- Park. Ensuring another phone user picks it up, one can choose to park the call.
- Invite to the meeting. While using the meeting ID, you can choose to invite the call participant to a meeting.
- Switch to the carrier. This is available in the mobile app. When sustaining a weak signal then you can switch the call to your phone carrier.
- Lock or unlock call. To prevent others from picking up while monitoring the call or holding the call you can lock the call.
- Minimize. You can minimize the in-call controls in a call with the help of the zoom mobile app or zoom desktop client.
- Handoff to Room. It helps in the hand of the phone call to a zoom room.
Down arrow icon. Select the down arrow near the caller ID for viewing the participants in the call. This will also show the direct phone number you have used for receiving or making the call. When you receive or make the call using an organization number then, there you will find your extension number.
Remember, you can view your organization or company number along with the extension any time when using the caller ID drop-down menu. The menu you will find below the dial pad or in your client, app, or web zoom settings.
Call encryption and quality icons. Select the 3 icons for viewing the quality status or encryption of your present call. And when you are encountering low call quality then view the zoom web page article on phone statistics and recommended values.
All credit- zoom.us