Integrated Audio for Webex Calling

There is no additional PSTN cost to call into Webex Meetings from Webex Calling endpoints, since the calls stay on the Webex cloud and are not directed to the PSTN for calls into Webex Meetings when using Webex Calling call-in numbers.

You may want to call in if you are experiencing connectivity issues or if you are out and about at the moment and would prefer just to use your headset to join the meeting.

By default, integrated audio is enabled for calls that are dialed in. As a professional, if this setting is not required for your organization, you may disable it in the Control Hub.

• Go to the Services section if you are in the customer view at https://admin.webex.com.
• Click on Calling > Service Settings in the left hand menu.
• You can choose from the following call routing options if you are dialing into a Webex Meetings Dial-in call via Webex:

• Optimized On-net—To achieve PSTN cost savings as well as optimized routing of calls from the PSTN, this is the default and recommended option.

• PSTN (not recommended)—Call-in calls originating from Webex Meetings will not be routed on the network when this option is selected.

• Then click the Save button.

What to do next

In Webex Meetings, ‘Call me’ calls are routed within the network via an integrated audio device for Webex Calling users who wish to make on-net calls. It will be necessary to configure some Webex Meeting sites so that they can use this feature. For more information on how to set this up, please refer to: Set up Webex Meetings for Integrated Audio.

Currently, Webex sites configured for the following configurations do not support call-back functionality:

• SP for CCA

• Enterprise CCA Program