Users are able to more easily manage work and interact with one another thanks to the mobile collaboration platform provided by the Webex Wireless Phone 840 and 860. The Webex Wireless Phone 840 and 860 provide an easy-to-manage device through Cisco’s collaboration solution, in addition to the power and performance of an enterprise-grade smartphone that is secure. Both models may be purchased separately.

Overview of Webex Wireless Phone 840 and 860

Apps, rather than menus, are what run your phone, just like they do on all other Android-powered devices. To launch programs, you tap their respective icons. Your phone comes preloaded with a variety of Cisco applications that will allow you to:

Place and receive phone calls.
Put calls on hold.
Transfer calls.
Have conference calls.
Forward your calls.
Monitor your phone battery life.
Customize your phone buttons.
Provide emergency safety measures such as alarms and motion monitoring if the configuration allows for them.
If configured, send group broadcasts.

System administrators setup and administer these phones in the same way that they do other network devices. Administrators have the ability to restrict access to specific capabilities that are normally available on Android devices designed for consumers, depending on the requirements of the company.

Get in touch with your organization’s system administrator in order to obtain information on the features that may be configured on your phone.

The Webex Wireless Phone 840 may be seen on the left side of the accompanying figure, while the Webex Wireless Phone 840S can be seen on the right. Barcode scanning capabilities are built into the Webex Wireless Phone 840S.

The Webex Wireless Phone 860 may be seen on the left side of the accompanying figure, while the Webex Wireless Phone 860S can be seen on the right. Barcode scanning capabilities are built into the Webex Wireless Phone 860S.

The Webex Wireless Phone models 840 and 860 both share some of the same physical characteristics:

touchscreen measuring 4.0 inches (10.2 centimeters) in size for the 840 phones.
touchscreens measuring 5.2 inches (13.2 centimeters) in size on the 860 phones.
The 840 phones include a back camera with 8 megapixels and a front camera with 5 megapixels.
The 860 phones have a back camera that is 13 megapixels (MP) and a front camera that is 8 MP.
Gorilla glass, which is resistant to breakage
Display that is recessed in order to protect the screen
Tolerance for antibacterial wipes as well as wipes containing alcohol
devoid of both latex and lead
resistant to both shocks and vibrations
interface via USB Type-C
interface for USB On-the-Go (OTG) 2.0, which may be utilized with a desktop charger or a multicharger
The Webex Wireless Phone 840 is protected from dust and water spray from a nozzle with its Ingress Protection 65 (IP65) rating.
The Webex Wireless Phone 860 provides resistance to dust, drops, and liquids as part of its Ingress Protection 68 (IP68) rating.
Capable of being charged via a USB port, a desktop charger, or a multicharger

Cisco Phone app overview

The capability to make phone calls is offered via the Cisco Phone app.

Because your phone relies on the Wi-Fi network to transfer calls, it is possible that it will become inoperable if there is a disruption in the power supply. If there is a problem with the wireless network, the Wi-Fi symbol on your phone will go gray. There is a possibility of a time lag occurring between the failure of the system and the manifestation of the registration failure symbol. Check with your system’s administrator to see whether or not the wireless network offers any sort of security against the occurrence of power outages.

Access the Cisco Phone app

The home launcher screen provides a direct link to the Cisco Phone application for rapid access.

When you switch on your phone, the Cisco Phone app will immediately start if it is the sole application currently installed on your smart launcher.

Tap the Cisco Phone app when you’re on the screen of the home launcher.

Cisco Phone app tabs

The Keypad tab will automatically load whenever you launch the Cisco Phone app on your device.

Table 1. Cisco Phone app tabs
Tab	Description
Calls	View recent calls as well as those that have been missed.
Contacts	Utilize to gain access to contacts and to add new ones.
Keypad	Make phone calls using it.
Voicemail	You may use to access the voicemail messages that you have. If the administrator has chosen to utilize visual voicemail, then just this tab will be displayed. The Voicemail tab will still be present on the Cisco Phone app even after the administrator has enabled and then disabled visual voicemail; however, the tab’s functionality will be disabled.

Configure and Manage a device

Add and assign phones to a user

You may provide users access to certain devices for their own personal use and then register those devices to the cloud using Control Hub.

All of the devices in this list are compatible with Webex Calling. Using a MAC address, you are able to register both the Webex Wireless Phone 840 and 860.

Make sure that the Webex Calling minimum required firmware version for 840 or 860 devices is 1.6. In addition, update the phones’ firmware to version 1.6 or a later version if they are running an earlier version.

The Webex Calling configuration file is not provided by the firmware upgrade program, which just upgrades the firmware. You will need to manually add the phone to Webex Calling after you have provisioned it in Control Hub by entering its MAC address.

1 Visit the Devices section of the customer view at https://admin.webex.com, and after that, hit the Add Device button.

Within a user‘s profile, you also have the option to associate a phone number with that user. Learn how in the section titled “Manage a device for a user.”

2 Select Existing User from the drop-down menu, input any portion of the username or the user’s true name, select the appropriate user from the list that appears, and then click the Next button.

3 Select the device you want to use from the drop-down menu, and then click the Next button.

4 Choose by MAC Address gives you the opportunity to input the MAC address that is associated with the device. The MAC address of a phone has to be a one-of-a-kind entry. If you enter the MAC address of a phone that has already been registered with the system, or if you make a mistake when entering the number, an error notice will display on the screen. Then select the Save option.

When utilizing equipment owned by a third party, you may be subject to certain restrictions.

Onboard devices to Webex Calling

Upgrade the Cisco 840 and 860 devices that enable Webex Calling to the most recent firmware version as soon as they are received from the manufacturer. You have the ability to produce a QR code for the firmware that contains the server address as well as the Wi-Fi credentials. The process of upgrading the phone’s firmware begins when the QR code is scanned by the phone.

Follow these steps to configure your phone so that it can download the necessary firmware.

1 Gain access to the portal by visiting https://webexphoneupgrade.cisco.com/qr.

2 Set up the Wi-Fi service set identifier (SSID) and password for the location.

3 If a local server is being utilized to host the firmware, you should leave the Load Server settings at their defaults.

4 To create the QR code, click the Generate button on the toolbar.

5 Tap the screen seven times on the “Hi there” lettering on the phone’s Welcome screen to unlock the camera and be able to scan a QR code.

6 Give the download of the firmware some time to finish. The download should be finished in around twenty minutes’ time.

7 After the firmware download is finished, the phone will be reset to factory settings.

8 To set up the phone, start at the Welcome screen and follow the on-screen directions.

Manage a device for a user

You have the ability to add new devices, remove existing ones, restart them, and check their activation status for users that are part of your business. When necessary, this makes it possible to examine and manage the user’s devices from within the user’s screen.

1 Users may be accessed from the customer view at https://admin.webex.com. Click there.

2 Click Devices after selecting the person whose settings you want to alter.

3 Click the “Add Device” button to add a device to this user.

If the user already has a device allocated to them, you may assign them another device by clicking the icon that is located next to Devices and then clicking the Add Device button.

4 To make changes to an existing device, pick its name from the drop-down menu.

In this section, you will be able to examine and modify the settings of the device, remove the device, restart the device, and, if necessary, generate a new activation code for the device. Please go to Configure and Update Phone Settings for further information on the configuration of phone settings.

5 To manage the device, click the Actions button. Actions are useful for applying configuration changes to MPP devices as well as updating their firmware.

These choices may be found on the Actions tab:

Apply Changes sends a request to the phone so that it may download and apply any changes that have been made to the configuration.
Send a Report Problem-issues request to the device so that it may produce a PRT and upload it to the cloud.
Using the Delete command will remove a device from the user’s list.

General troubleshooting

You may perform troubleshooting on your phone to fix some of the most common issues. Contact your system administrator if your issue is not addressed in the table that is following.


Symptom	Explanation
You are not currently on a call, and the screen on your phone suddenly turns black and shows the following message: There is a detection of close closeness.	A proximity sensor is located in the upper right corner of your phone. The screen of the phone goes dark once this sensor is obstructed. When the earpiece is being used to listen to a caller, the sensor is often obstructed by the face of the user. If you are not currently engaged in a call and you notice the following message:There is a detection of close closeness. It’s possible that the light sensor was obstructed in some way by a finger, a piece of paper, or something else. If there isn’t any obstruction that can be seen, clean the area around the sensor.
You notice that the signal is choppy or choppy and scratchy when you use a regular headset.	It’s possible that the headset connection is unclean. If you have access to canned air, you may use it to clean the connection of any debris. When carrying out this process, you should always ensure that the can of air is oriented at a glancing angle away from your face and eyes, and you should also always use protective goggles or glasses. Air compressors exert an excessive amount of force, hence utilizing them on the connections is not recommended.

Capture a screenshot on the phone

It may be handy to have a screenshot of the phone on hand while performing troubleshooting on the device.

In addition, you may take a screenshot on the phone by simultaneously pressing the Power button and the Volume down button. This is an alternative method.

1 While holding down the button, press the Power button.

2 Tap the Screenshot button.

A notification flashes into the foreground for a short period of time and then makes its way into the notification drawer.

3 Simply tap the notice to choose whether you want to Edit, Share, or Delete the screenshot.

You won’t be able to find a screenshot in the Files app if it has been deleted, but you can look for it there nonetheless.

Create a problem report from the phone

In the event that you are having difficulties with your phone, you have the ability to generate a collection of log reports that will be of assistance to the system administrator in diagnosing and fixing the problem. The generation of the issue report and the log files might take several minutes of your time. You will know that the report is finished when the phone vibrates twice in rapid succession.

You are able to download the log bundle files onto your phone to provide to the system administrator if the web browser on your phone is turned on.

1 Get started using the Cisco Phone app.

2 To access the menu, select Drawer.

3 After selecting Cisco Phone Status, write down the Phone IP address and then select the Left Arrow button.

4 To access the menu, select Drawer.

5 Tap the issue report button. It will take many minutes for this stage to produce the file (during this process, you will see a triangle with an exclamation point to show that generation is taking place).

6 To access the menu, select Drawer.

While the PRT report is being generated on the phone, a flashing red light will appear on the screen.

7 After the production of the log is finished, open the web browser on the phone and navigate to http://Phone IP Address>.

8 Access the Device Logs tab using the web browser on the mobile device.

9 To download the log file to your computer, you will need to click on the log file that is located at the very top of the list.

10 Please make sure your administrator has access to the log file.

11 After the phone vibrates twice, you should get in touch with your system administrator to offer a description of the problem and an estimate of how much longer it will take.

Integrating Webex Wireless Phone 840 and 860

Overview of Webex Wireless Phone 840 and 860