Joining a third party meeting from a Zoom Room

Rooms in Zoom can be invited to meetings with Skype for Business, Microsoft Teams, WebEx, GoToMeeting, Fuze, Google Hangouts or BlueJeans and joined with a single click. Those migrating from other video conferencing solutions to Zoom or working with third-party vendors and customers may find this useful.

Customers of Skype for Business, WebEx, and GoToMeeting must configure a third-party interoperability service, such as Polycom RealConnect, Pexip, Webex CMR, or GTM InRoomLink. A Zoom Room can generate a one-touch join button for a third-party meeting if the invitation includes a SIP address for interop dialing. If a SIP address is included in the meeting invitation, Zoom Rooms can access the third-party meeting details from the invitation.

Those customers without access to the interoperability services above can still join as audio-only participants if they have Skype for Business, WebEx, or GoToMeeting. Participants will always be able to hear each other in a Google Hangout meeting regardless of interoperability. With one click, the Zoom Room will show a button to join the audio conference. Zoom audio conference plans with callout capability are required. Those in the room can join the third-party meeting from their computers and share their screen to view content or watch video. See how you can watch content on the Zoom Room.

Prerequisites for joining a third party meeting

For Video, Audio, and Screensharing

• License for Zoom Rooms
• One of the following interop services must be enabled by the third-party meeting host:
  • RealConnect by Polycom
  • Polypipe
  • CMR for Webex
  • GTM RoomLink
  • BlueJeans interoperability (included with BlueJeans Meetings)
• 4.3.0 (390.0130) or later of Zoom Rooms for Conference Room for PC
• Version 4.3 (446.0130) or later of Zoom Rooms for Conference Room for Mac
• (Fuze meetings only) Zoom Room Appliances 5.7.0 (1439) and later
• (for iOS) Zoom Rooms Controller for iOS 4.3.6 (220.0125)
• Android 4.3.6 (40253.0127) or later required for Zoom Rooms Controller
• Zoom Rooms Controller for Windows 4.3.6 (13374.0129) or higher

For Audio Only

• Callout enabled audio conferencing plan
• You must have Zoom Rooms for Conference Room for PC version 4.1.27694.0702 or higher
• Version 4.1.27694.0702 or later of Zoom Rooms for Conference Room for Mac
• Mac
• Mac; version 4.3.27601.0628 or later of Zoom Rooms Controller for iOS
• iOS
• iOS; version 4.3.27613.0629 or later of Zoom Rooms Controller for Android
• 4.3.7629.0629 or later of Zoom Rooms Controller for Windows

For audio-only dialout, Zoom Phone and third-party SIP integrations cannot be used.

How to enable the third party conferencing dial-in feature

1. Log in to the Zoom web portal.
2. Select Zoom Rooms from the Room Management section.
3. Use the Zoom Rooms location hierarchy to determine where this setting should be enabled.
4. Click Meetings.
5. Zoom Rooms supports 3rd party conferencing dial-in when you click Support 3rd party conferencing dial-in.
6. (Optional) Select the Support Microsoft Teams web client meeting on Zoom Rooms option to enable this as well. If you plan to join Fuze meetings, toggle the Require encryption for 3rd party endpoints (SIP/H.323) option off.

How to use third party SIP/H.323 one click join

Send the room a calendar invite containing the third-party service’s meeting information, including the SIP/H.323 address and meeting ID.

You can call into the meeting using your Zoom Room by tapping the Home button on the Zoom Room controller, then finding the meeting invitation and tapping Join.

Take note that prerequisites must be met. A third-party meeting service (Polycom RealConnect, Pexip, Webex CMR or GTM InRoomLink) is required to use this feature.

How to use third party conferencing dial out

Invite the room to the meeting with the third-party service’s meeting ID.

Zoom Rooms’ controller allows you to call into a meeting by selecting Home, then finding the meeting invite, then tapping Join Audio.

On the Zoom Room controller, you’ll be able to control the audio once you’re in the meeting.

Troubleshooting

When you do not see a Join button, make sure that the Support 3rd party conferencing dial-in for Zoom Rooms setting is enabled for the room, and make sure the account has either Conference Room Connector licenses or an audio conferencing plan with callout.