Discover Webex Go’s limitations and known issues.
devices are listed as Status Unavailable on the Devices page of Control Hub.
Compared to other Webex Calling devices, the Webex Go endpoint may take longer to connect. The number of rings before the ‘no answer’ message is played after a Webex Go user has been provisioned is recommended to be increased to six (the default value is 3) after provisioning Webexfor a user. Besides setting the number of rings before a greeting on the settings.webex.com portal, end users can also modify this configuration from the settings.webex.com portal.
Voicemail setting on Control Hub
Voicemail setting on user portal
Webex Go does not support the dialing of two-digit extensions.
A user rejects a call on their Webex Go device, however, the other Webex Calling endpoints (MPP, Webex application) continue to ring even after the userthe call. The Webex Go user is unable to decline a call through MPP or Webex call will be processed through the busy service if the user declines on Webex Go.
In the case of the Webex Go device, there is no music on hold played when a call is placed on hold.
An Apple iPhone shows the name of the plan as TIM when activating Webex Go.
In the mobile dialer that is built into Webex Go, Webex Go users will not be able to receive voicemail notifications. However, voicemails can be retrieved by long pressing 1 or dialing *86 from the Webex Go line in the built-in dialer. A Webex App is also available that can be used to access voicemails.