Launching an app or URL during inbound calls in zoom App
Zoom can be configured to launch an external application or URL when an external call is received. The caller ID of the inbound caller can also be passed via parameters. The customer information could be passed to a CRM system, for example.
Prerequisites for launching an external app or URL for inbound calls
- Install Zoom desktop client 5.4.7 or higher on Windows, macOS, or Linux
- In order for the external app or URL to receive parameters if specified, it must be able to do so.
Note: There can be instances in which apps or URLs are unable to receive parameters. To resolve this, you will need to contact the third-party application or website. - External inbound calls are the only ones that will work with this feature. We are unable to support internal inbound calls.
How to specify the parameters for launching an app or URL
- Launch Zoom on your desktop.
- Select Settings from your profile picture.
- Scroll down to Phone.
- It is important to make sure that Launch an external application or URL when incoming calls are enabled.
- In the field to enter the URL or the file path of the application, please enter the path. Click Browse to find the application if you prefer.
- As long as the parameters are entered as plain text, the app or URL will be able to transmit certain information about the inbound call.
Note:- Be sure to enclose the path / URL of the app and any parameters within double quotes.
- The full path of the executable file for the app should be specified if the app is specified, not a shortcut.
- The test option allows the user to run the command following the example parameters provided.
- Save the changes.
- If Zoom Phone receives a call, the inbound call notification shows and it launches the specified app or URL.
- If an internal Zoom user makes a call, no app or URL will be launched.
Parameters
| Parameter | Description |
| %N | The full caller ID name of the inbound caller (if available). |
| %F | The caller ID name (first name only) of the inbound caller (if available). |
| %L | The caller ID name (last name only) of the inbound caller (if available). |
| %C | The caller ID number of the inbound caller (if available. The caller ID number is passed without the country/region code; for example, (123) 123-1234 |
| %E | The caller ID number of the inbound caller (if available. The caller ID number is passed in E.164 format; for example, +1 (123) 123-1234 |
Examples
- https://google.com/search?q=%C
Opens your default browser and visits https://google.com/search?q= followed by the caller ID of the inbound caller; for example, (123) 123-1234. - C:\Program Files\Microsoft Office\root\Office16\WINWORD.EXE %F
Opens Microsoft Word (WORD.EXE) and passes the caller’s full name.