Linking a Stripe account to OnZoom Host account

You can accept online payments for OnZoom events through Stripe, a simple and powerful service. In addition, you can also link a PayPal business account to be able to make online payments.

This article covers:

• How to link a Stripe account to your OnZoom Host account
  • Link a Stripe account during the Host onboarding process
  • Link a Stripe account after the Host onboarding process
• How to view results when linking Stripe to OnZoom
• Limitations for scheduling OnZoom events with Stripe
• How to manage billing
  • Update billing information
• How to manage your Stripe Dashboard
  • Fund capture
  • Approve or reject refunds
  • View chargebacks
  • View reports
  • View United States sales taxes
• How to follow the Stripe payout schedule
• Stripe fees
• How to unlink a Stripe account from your OnZoom Host account

Prerequisites for linking Stripe to your OnZoom Host account

• Zoom desktop client
  • Windows: 5.6.5 (823) or higher
  • macOS: 5.6.4 (765) or higher
• Zoom mobile client
  • iOS: 5.6.4 (308) or higher
  • Android: 5.6.4 (1862) or higher
• Pro, Business, Enterprise, or Education account

How to link a Stripe account to your OnZoom Host account

Note:

A Stripe account can be linked to multiple OnZoom Host accounts.

Stripe accounts must be created when you link one to your OnZoom Host account for the first time, even if you already have one. You can pull and use data from an existing Stripe account without having to go through the entire process of creating an account, if you already have an existing Stripe account.

Note:

It is suggested that you only use the Stripe account that is linked to your OnZoom Host account for sales from events that are directly listed on OnZoom. The account gets credited only after an event has been held. With this account, you should not be using any other Stripe products – such as Stripe Invoicing, Stripe Billing, and Stripe Payment Links. As a result of the use of these products, you will experience significant payout delays since OnZoom does not trigger automatic payouts for these products and you will need to work directly with Stripe to manually release payouts.

The Stripe onboarding process will redirect you to the Stripe account creation page where you can either create a new account from scratch, or use information from an existing Stripe account to create a new account. In order to enable the account to be linked to the OnZoom or Zoom Events platforms, we must create a new account — whether it be created entirely from scratch or if the information provided with that account was prepopulated — which has certain properties different than those of a regular Stripe account, so that Zoom can provide you with a customized experience.

Note:

You will have the option to either select an account that you previously created and link it to your OnZoom Host account and/or Zoom Events Hub, or create a new Stripe account from scratch, if you have previously created and linked a Stripe account to your OnZoom Host account and/or Zoom Events Hub.

Link a Stripe account during the Host onboarding process

Note:

Before you can become an OnZoom Host, you must have your Zoom account approved for hosting.

OnZoom Hosts are required to link their Stripe accounts to their OnZoom Host accounts after they have been approved.

Once you have submitted your Host application for approval and started setting up your OnZoom Host account for the first time:

1. Click the Create and Link button to the right of the Stripe logo.
   Once you click the button, you will be taken to the Stripe onboarding process.
2. Enter your email address.
3. Click Continue.
5. Enter your billing address information and click Continue once you have done that.
   Note:
7.  If you do not add a billing address to your Stripe account, you will not be able to create paid events.
8. Click Create Event.

Once your Stripe account has been successfully connected to your OnZoom Host account, you will receive an email.

Link a Stripe account after the Host onboarding process

In the onboarding process, you will be able to link your Stripe account to your OnZoom Host account.

After you have completed the OnZoom Host onboarding process, link your Stripe account to your Host account as follows:

1. OnZoom can be accessed by logging in.
2. Click Manage in the top-right corner.
3. Select Billing Information from the navigation menu.
4. To the right of the Stripe logo, click Create and Link under Payment Method for Selling Tickets.
   This will redirect you to the Stripe onboarding process.
5. Please enter your email address.
6. Then click Continue.
7. Fill out your billing information, then click Continue.
   Note:
8. You can skip this section, but you will not be able to create paid events if you don’t add a billing address to your Stripe account.
9. Select Create Event.

Upon successful linking of your Stripe account with your OnZoom Host account, you will receive an email from OnZoom Host.

How to view results when linking Stripe to OnZoom

You will receive one of these status results after linking your Stripe account to your OnZoom Host account:

• Complete:
• OnZoom events can be paid for and ticket sales can be collected.
• Pending:
•  Your information is being verified by Stripe, or you may need to provide additional information in the Stripe Dashboard. In the case of pending status, it means that the information you provided needs more time to be verified or more information is needed:
  • The Stripe details you recently provided are being verified by Stripe. In the event that your account is still pending after 15 minutes, please contact Stripe support to resolve the issue.
  • Host action pending: You need to provide more information to Stripe in order to enable payments and payouts to your new Stripe account. If you would like to complete the onboarding process, please visit your Stripe Dashboard. There you will find instructions on how to provide Stripe with the information they need.

Limitations for scheduling OnZoom events with Stripe

If Stripe is the payment platform that is linked to your OnZoom Host account when you create an event, then you will have the ability to publish a paid event up to 12 months before its scheduled start date.

It is also possible to publish a paid event up to 12 months before the event is scheduled to start within your OnZoom Host account if it is linked to both a Stripe and PayPal Business account.

How to manage to bill

Update billing information

If you would like to update your account’s billing information, please follow these steps:

1. Please sign in to OnZoom.
2. You will find the Manage button in the top-right corner.
3. Click on Billing Information from the navigation menu.
4. You will be asked for the required information under Your Address.
   Note:
6. There is no requirement for a billing address to be provided, but if you do not have one on file, you won’t be able to create a paid event.
7. Press Save.

How to manage your Stripe Dashboard

In the Stripe Dashboard, you can manage your Stripe account, set up and configure your payments and refunds, and respond to disputes. A quick glance can also provide you with useful information about your account activity.

Fund capture

As soon as a ticket is purchased with a credit card or debit card, the transaction will remain pending for two business days before the funds are transferred. As a result of this feature, you will not be responsible for paying Stripe processing fees if there is a refund or cancellation during this period.

Note:

In the event of a refund, you are still responsible for paying Stripe the fees associated with the refund, even if the transaction is captured. The transaction has been authorized during this two-day period, which means that the transaction (the funds that have been held for the purchase) have been approved by the bank/credit card company issuing the card. After two days of processing, the Attendee will be able to see the purchase on their credit card or debit card account.

Approve or reject refunds

In OnZoom, refund requests can be approved or rejected within 14 days of an event’s end date.

When making refund requests 15 days or more after an event’s end date, you will be required to sign into your Stripe account in order to approve or reject the refund request.

View chargebacks

When a credit card holder files a dispute with their card issuer, asking that the card issuer refund a specific charge made to their credit card, this is known as a chargeback.

A cardholder can question your payment for a number of reasons when they contact their card issuer. However, you can respond to a chargeback to help resolve the case. If you follow a few simple tips, you will be better protected against disputes and fraudulent payments in the future. If you receive a chargeback, you can find it on your Stripe Dashboard in the Chargebacks section.

Note:

For you to be able to reclaim your funds, you must respond to a chargeback. You will lose your right to request a chargeback refund if you do not respond to a chargeback. The customer will still receive a refund if you do not respond to a chargeback.

Upon receiving a chargeback, Stripe will deduct a $15.00 fee from your account balance.

You can find more information about chargebacks on the Stripe website.

View reports

From the dashboard, you can view a summary report or download a CSV file to view itemized transaction data.

View United States sales taxes

Different jurisdictions impose different taxes. To determine if any taxes will need to be included in your charges, you should consult a qualified accountant.

Amounts to be collected for tax will be displayed at checkout if tax needs to be collected. In this case, OnZoom will collect and remit the tax for you.

Note:

Stripe Dashboard allows you to view transaction details. In addition to Stripe’s processing fees, Zoom will charge an application fee (tax collected from the ticket price during the transaction that Zoom will remit on your behalf).

How to follow the Stripe payout schedule

Note:

The first transaction you complete in your Stripe account will typically take 7-14 days to settle. However, you can do a test charge of $1.00 to help you establish your Stripe account sooner. For those who choose to start selling tickets 15 days prior to your first event, you will be able to eliminate any additional holds that may affect your first payment.

The standard payout schedule for OnZoom events are:

• After the event has ended, funds are generally deposited to your bank account within seven to ten days.
• As a general rule, funds are generally deposited to your bank account 7-8 days after the event has ended.

Typically, Zoom releases the funds six days after the event or series has ended, and the funds are deposited into your bank account within one to two business days.

Note:

It is possible that your next corresponding event could be delayed beyond the general payout timeline if you process refunds for an event for which you have already received a payment. Please contact Zoom if you have not yet received your payout.

Stripe fees

Each successful charge is subject to a processing fee. The fee varies by country.

Accepted payment methods	Customers pay with a credit/debit card
Fees for Host	2.9% + $0.30 per transaction* Transaction fees are a combination of Stripe processing fees and the Zoom application fee (tax collected during the transaction that Zoom will remit on your behalf). *Fees subject to change if the Host reaches a volume to negotiate fees, and other cases. See complete pricing+fees.
Processing time	Payout Schedule Documentation Zoom scheduled release dates of funds: One-time event: Generally 7-8 days after event ended. Event series: Generally 7-8 days after the first event in the series ended. Zoom releases the funds 6 days after the event or series ended, which will then be deposited in your bank account within 1-2 business days. Note: Your first transaction with Stripe typically will take 7-14 days to settle in your Stripe account; you can do a test charge of $1.00 to help with establishing your account earlier.
Number of days-in-advance event can be scheduled to start	A paid event can be published up to 12 months before its scheduled start date.
Customer support FAQ	https://support.stripe.com/

How to unlink Stripe from your OnZoom Host account

If any of the following activities have not been closed out from your OnZoom Host account, you will not be able to unlink your Stripe account:

• A published event with sales of paid tickets is considered a published event
• Paid events
• Pending transactions
• Pending payout for a completed event

Note:

During the onboarding process, an account was created and linked to Stripe. During this process, the Stripe account was unlinked from the OnZoom Host account, so you need to link it back again. As soon as the relink is completed, all existing Stripe transactions will be resumed (charges, payouts, refunds, transaction details). Alternatively, you can create a new Stripe account and connect it with your existing account.

Unlinking your Stripe account from your OnZoom Host account can be done as follows:

1. Make sure that you are signed into OnZoom.
2. On the top-right corner of the page, you will find the Manage button.
3. To access the Billing Information section, click the Navigation menu.
4. Select the email associated with your Stripe account, and then click Unlink.
5. From the Payment and Payout Methods section, you need to click the Unlink link.

Note:

Stripe will not be able to provide Hosts with access to their funds if they close their Stripe account from the Stripe Dashboard and there is an available balance or a pending payout for an event. In this case, the Host will need to contact Stripe in order to receive those funds.