In order to accept payments online for OnZoom events, PayPal is a simple and powerful method that you can use. As an alternative to PayPal, you can also set up a Stripe account as an online payment platform.
This article covers:
- How to link a PayPal business account to your OnZoom Host account
- Link a PayPal business account during the Host onboarding process
- Link a PayPal business account after the Host onboarding process
- How to publish OnZoom events with scheduling limitations with PayPal
- How to manage billing
- Update billing information
- How to manage your PayPal business account dashboard
- Fund capture
- Approve or reject refunds
- International payments/currencies
- View chargebacks
- View reports
- View United States sales taxes
- How to follow the PayPal payout schedule
- How to differentiate PayPal fees
- How to unlink a PayPal business account from your OnZoom Host account
Prerequisites for linking a PayPal business account to your OnZoom Host account
- Zoom desktop client
- Windows: 5.6.5 (823) or higher
- macOS: 5.6.4 (765) or higher
- Zoom mobile client
- iOS: 5.6.4 (308) or higher
- Android: 5.6.4 (1862) or higher
- Pro, Business, Enterprise, or Education account
How to link a PayPal business account to your OnZoom Host account
Your OnZoom Host account will need to be linked to a PayPal business account if you want to successfully do so:
- You can link a PayPal business account that you already have, or you can create a new account
- by creating a PayPal business account
You will need to perform the following actions when creating a new PayPal business account, in order to successfully link your new account. Otherwise, you will be taken back to OnZoom without your accounts being linked:
- Create a link between your bank account and your PayPal account, and
- verify the email address associated with your PayPal account
- It may take up to four hours for this email to arrive in your inbox as it is sent directly from PayPal.
Link a PayPal business account during the Host onboarding process
Prior to applying to become an OnZoom Host, your account must be approved as a host.
You must create a new PayPal business account to link to your OnZoom Host account once you’ve been approved to become an OnZoom Host.
If you are approved to be an OnZoom Host, you will need to do the following:
- Click the Link button to the right of the PayPal logo.
You will be redirected to the onboarding process for a PayPal business account.
- After entering your email address, click the Next button.
- You then have the option of connecting with PayPal or signing up for a PayPal business account.
- The PayPal website will provide you with the option of linking your existing account or you can create a new account and link it as well.
- Enter the billing address for your organization or business on the Billing Address page (optional).
- In cases where you do not add a billing address to your PayPal business account, you will not be able to create paid events.
- Provide your organization with your tax exemption information if your organization is eligible for tax exemption.
- Click on the Create Event button.
Upon linking your PayPal business account to OnZoom Host, you will receive an email notification.
Link a PayPal business account after the Host onboarding process
Once the onboarding process is complete, if your OnZoom Host account does not have any pending charges, you can create a new PayPal business account and link it to your OnZoom Host account.
After completing the OnZoom Host Onboarding process, you can link your PayPal business account to your OnZoom Host account as follows:
- Please sign in to OnZoom.
- You will find a Manage button at the top-right corner of the page.
- Click the Billing Information link from the navigation menu.
- Click on the Link to the right of the PayPal logo under Payment Method for Selling Tickets.
- Once you have entered your email address, click Next.
- Next, you will be asked to enter your billing address and click Continue.
- In the event that you skip this section, you will be unable to create a paid event in your PayPal business account if you do not add a billing address.
- Click on Create an Event.
Once your OnZoom Host account has been successfully linked to your PayPal business account, you will receive an email notification.
How to publish OnZoom events with scheduling limitations with PayPal
You can publish a paid event up to 29 days before its start date on the PayPal business dashboard when PayPal is the online payment platform linked to your OnZoom Host account.
You will be able to publish a paid event up to 89 days before it is scheduled to start, if you have a PayPal business account and a Stripe account linked to your Zoom Events Host account.
How to manage billing
Update billing information
Update your account’s billing information by following these steps:
- OnZoom requires you to log in.
- Click Manage in the upper right corner.
- Click Billing Information from the navigation menu.
- Enter the required information under Your Address.
- You are not required to provide us with a billing address, however, if you don’t provide one on file, we will not be able to create paid events for you.
- Simply click Save.
How to manage your PayPal business account dashboard
Your PayPal business account dashboard allows you to manage payments and refunds, respond to disputes, and configure your PayPal business account. At a glance, you can also see useful information about your account activity.
In the case of online purchase of a ticket using a credit or debit card, funds will not be captured until the transaction is pending for two days. In other words, this feature is designed to protect you from having to pay PayPal’s processing fees if a refund/cancellation occurs during this period.
It is your responsibility to pay PayPal the processing fees for the purchase once it has been captured, even if a refund is subsequently issued. During this two-day period, the transaction (funds that have been held for the purchase) are authorized, meaning that the bank assuing the credit card or the credit card company has approved the transaction. During this two-day processing period, the attendees will be able to see the purchase on their credit or debit card account.
Approve or reject refunds
In OnZoom, refund requests can be approved or rejected within 14 days of an event’s end date.
In order to approve or reject refund requests made 15 days or after the end of an event, you will need to log in to your PayPal business account.
Additional currencies must be enabled on PayPal business accounts. Whenever funds are received in a currency that isn’t enabled on the account, they are placed into unclaimed status immediately.
Your PayPal account dashboard will need to be adjusted in order to accept international payments/currencies. You can find instructions on how to accomplish this on PayPal’s support page. There are three options available to you:
- Convert all international payments and currencies into your PayPal account’s primary currency.
- The customer will not be able to purchase if the payments are denied.
- Create a holding balance in each currency and accept all international payments.
Visit this PayPal support page for more details and instructions.
In chargebacks, the cardholder disputes a charge and asks the card issuer for a refund.
You can receive a chargeback for many reasons, and you can respond to it to help resolve the case; by following a few simple tips, you can reduce the number of chargebacks.
In order to reclaim your funds, you must respond to a chargeback. The customer will receive a refund if you do not respond to a chargeback.
Paypal takes $15.00 from each transaction in the United States as a dispute fee. If certain conditions are met, there will be a High Volume Dispute Fee.
You can learn more about chargebacks at PayPal.
A summary report can be viewed from the dashboard, or a CSV file can be downloaded to view itemized transaction data.
View United States sales taxes
Taxes vary from region to region. To determine whether taxes should be included in your charges, it is recommended that you consult a qualified accountant.
During the checkout process, the amount of tax to be collected will be displayed to the purchaser. The tax will be collected by OnZoom and remitted to the appropriate authorities on your behalf.
In your PayPal business account dashboard, the Partner Fee will appear as part of the transaction fee for sales tax collected.
How to follow the PayPal payout schedule
OnZoom normally pays out at these times:
- After the event, you will receive a payment within 3-21 days.
- Payments are made 3-21 days after the first event in a series is over.
PayPal may hold the money in the Host’s pending balance for up to 21 days if the Host has a new merchant account. Holds with new merchant accounts can occur for a variety of reasons. If you are having trouble receiving funds, contact PayPal and they will be able to help you.
How to differentiate PayPal fees
Each successful charge is subject to a fee charged by PayPal. The fee varies depending on the country.
|Accepted payment methods||Customers may pay with their PayPal accounts (Express Checkout) or with their credit/debit cards through PayPal (Guest Checkout).|
|Fees for US business accounts||3.49% + $0.49 per transaction*
*Fees subject to change if Host reaches volume to directly negotiate fees. See complete pricing+fees.
|Dynamic Micropayments||If you qualify for Dynamic Micropayments, PayPal can automatically route your payment to a third party payment processor for a reduced transaction cost.
See complete description of the service.We encourage you to contact a Business Support Agent at 888-221-1161 if you have any questions or log into your PayPal account and select Contact Us, then choose Chat.
|Processing time||Payout Schedule Documentation
It is possible to experience holds associated with new merchant accounts for a number of different reasons. PayPal may hold money from some sellers for up to 21 days in their pending balance when they receive payments.
Occasionally, PayPal’s risk engine can place a hold on a business account (especially on new accounts that have little or no history of processing) if PayPal does not have everything confirmed with the account or the business needs to provide additional information regarding what they are selling.
|Number of days-in-advance event can be scheduled to start||A paid event can be published up to 29 days before its scheduled start date.|
|Customer support FAQ||New PayPal Customer Host Onboarding Support: email@example.com or via phone at 855-456-1330
Any merchant that has already processed a payment will need to contact PayPal’s general support.
Help Center: https://www.paypal.com/us/smarthelp/home
Contact Support: https://www.paypal.com/us/smarthelp/contact-us
Phone: 6:00AM PT to 6:00PM PT Monday-Sunday
How to unlink a PayPal business account from your OnZoom Host account
If your account doesn’t have an active PayPal business account, you can unlink the accounts:
- Ticket sales for an event published on the Internet
- Paid event
- Transaction pending
In order to unlink your PayPal business account from your OnZoom Host account, you must meet all three conditions.
I would recommend that you unlink your PayPal account only from within the OnZoom platform when unlinking your account. As a result of unlinking your OnZoom Host account directly from your PayPal account, the following steps would be taken:
- It is no longer possible for you to sell tickets through the OnZoom platform using PayPal.
- Connecting/linking to the OnZoom platform will take a minimum of one day after the delay mentioned above.
You can unlink a PayPal business account from your OnZoom Host account in the following way:
- Log into OnZoom by entering your email address and password.
- At the top of the page, click Manage in the top-right corner.
- You will find the Billing Information section to the left of the page.
- Simply click the Unlink button next to the email associated with your PayPal business account.
- After clicking the Unlink button, you will be redirected to PayPal’s website. From there, simply follow the instructions to unlink your PayPal business account.