How does CCA-SP determine which language to play local audio prompts for a CCA-SP customer? What is the meaning of the Locale parameter of the SIP URI and what language codes are associated with it?
Localization Logic for Audio Prompts for CCA-SP Customers
Ensure that the Cloud Connected Audio Service Provider (CCA-SP) you are working with actually supports locale tagging in the bridge you are working with.
Prior to sending tags to invite headers, CCA-SP partners should confirm their acceptance of Webex Cloud Services, their Partner Success Manager (PSM), as well as Webex Cloud Services’ Partner Success Manager (PSM).
For CCA-SP customers, there is a specific logic that governs how local audio prompts are played for Callbacks, while for Dial-In customers, there is a different logic. It isto keep in mind the following principles:
There is the option to localize the audio prompts based on the preferences of the user on their Webex site. In the absence of a language preference, the user’s default browser language is used in case no preference is set.
CCA-SP partners and customers cannotaudio prompts that are tailored to their needs.
In order to determine the location of the audio prompt, the call level must be configured. (Level of SIP invitation.)
By sending the appropriate language tag to the SIPLocale parameter within the SIP URL, partners can ensure that the prompt plays in any of the supported languages. (See below for further information on Language Preferences and Language Locale Codes for SIP Locale Parameters).
There is no need for any type of release control or any kind of change control in the case of audio prompt localization.
It isto remember that Webex will play audio prompts in the default language for the regardless of the language that a partner sends in the SIP the partner fails to send a language locale tag in the SIP invite.
In order to be consistent across an audio bridge, CCA-SP has standardized the default language to be used, which cannot be changed to meet the specific needs of any customer or partner.
Language Preferences and Language Locale Codes for SIP Locale Parameter
To indicate which language is preferred by CCA-SP partners, the partner should include a Locale tag in the SIP URI of the invitation message. A Locale tag will be present in the SIP To header of the invitation message to indicate which language is desired by the partner. For example,
The parameters that Webex examines in order to detect the local language are used to play audio prompts.
Table 1. Language Locale Tags
|Code (Locale Tag)
|Korean (South Korea)
|Latin American Spanish