Manage User Calling Data- Webex
The ability to Bulk manage user calling data is helpful if you have a large number of users whose calling data you need to add, and the support for CSV files decreases the amount of effort required for deployment and migration.
Exporting more than a thousand individual records generate an archive of the data using the zip file format. The zipped package includes a single CSV document that contains all of the data as well as numerous files with fewer than 1000 rows each. You are able to import data into CSV that is less than 1000 records in size since the number of records that can be imported is limited to 1000. The generation of these files with fewer than 1000 records further enables administrators to quickly import any updates.
CSV support helps to simplify a procedure that every user who calls data that was created in Control Hub is required to complete, which involves populating a wizard with a large number of parameters.
Some of the features that are supported are the functionalities that are listed below:
- Monitoring
- Put Some Talk Into It
- Receptionist Client
- Authorization Codes for Outbound Calls
Bulk manage user calling data
To bulk manage user calling data:
1. Visit https://admin.webex.com and log in as a customer. Once there, navigate to the Services section and select Calling > Service Settings. From there, scroll down until you see Manage User Calling Data.
2. Select the “Manage User Calling Data” option.
3. You can choose to download data for user calling data on a specific place by selecting that location from the drop-down list, or you can choose to download data for all locations by selecting all locations.note
When your company has more than a thousand calling users, the All Locations option in the drop-down list will no longer be available to you. It is strongly suggested that you export data on a location-by-location basis.
4. (Optional) To pick the particular user calling features that are to be included in the download, click the Download Data button.
In order to move further, you need to select at least one feature; however, the more features you select, the longer it will take to download.
Only the user feature CSVs offer the possibility to download data and then select the specific user data to download.
5. If you want to check that your CSV file is formatted correctly, click the Download.csv template button and make sure that you put in all of the needed information.
6. Make any necessary changes to the first and last names, phone number, and other information, then upload the revised CSV file.
7. To view the status of your CSV import and see an indication of whether or not any issues have been encountered, click the View Import history / Tasks button
The Error.csv file is created in real time and its creation is unrelated to whether or not the downloads were successful.
Prepare your CSV
The only required field is the user email address; all of the other fields are completely voluntary for you to fill out.
| Column | Description | Supported Values |
User Feature |
||
|---|---|---|---|---|---|
| User Email | Please enter the user’s email address in this field. | Example: san@yahoo.com Length of characters: 1 through 30 |
By Default |
||
| Voicemail Capability Activated | Choose the menu extension for the voicemail that is enabled. | You have the option of choosing between True and False as your value. |
Voicemail |
||
| Please Direct All Calls to the VM. | Choose to forward all calls to the VM under the menu extension. | You have the option of choosing between True and False as your value. |
Voicemail |
||
| Call Forwarding to Virtual Machine | Choose to redirect busy calls to the virtual assistant menu extension. | You have the option of choosing between True and False as your value. |
Voicemail |
||
| Send Unanswered Calls to VM | Make sure the “send unanswered calls to VM” option is selected from the menu extension. | You have the option of choosing between True and False as your value. |
Voicemail |
||
| The total number of rings played before an unanswered call is transferred to a virtual machine. | Set the maximum number of rings that will play before transferring unanswered calls to voicemail. | Example: 3 Range: 2-20 |
Voicemail |
||
| New Voicemail Notification Capabilities Made Available | Make sure that the new menu extension for voicemail notification is turned on. | True and False are the values that you can select from. |
Voicemail |
||
| New Voicemail Notification Destination | Enter the new destination for receiving notification of voicemail. | Example: san@yahoo.com Character length: 1-30 |
Voicemail |
||
| Message Storage Type | Select the message storage type. | You have the option of choosing between the values of either INTERNAL or EXTERNAL. |
Voicemail |
||
| New Message Indicator and Message Storage Available in the Internal Mailbox | Find the indicator for the new message in the internal mailbox of the message storage. | You have the option of choosing between True and False as your value. |
Voicemail |
||
| Email Message Archiving and Storage External Mailbox | Only applicable to devices of the EXTERNAL type | Example: san@yahoo.com Character length: 1-30 This only applies to products of the EXTERNAL category. |
Voicemail |
||
| Transfer To Number Able To Take Place | Make sure the transfer to number is selected. | You have the option of choosing between True and False as your value. |
Voicemail |
||
| Transfer To The Listed Destination Number | Enter “transfer to number destination” in the appropriate box. | Example: 19095550000. Length of characters: 1 to 23 |
Voicemail |
||
| Email Copy Of Message Enabled | Select the email copy of message. | True and False are the values that you can select from. |
Voicemail |
||
| Email Copy Of Message Email Id | Enter the email ID for the email copy of message. | Example: san@yahoo.com Character length: 1-30 |
Voicemail |
||
| Fax Messaging Enabled | Select the fax messaging option. | True and False are the values that you can select from. |
Voicemail |
||
| Fax Messaging Phone Number | Enter the fax messaging phone number. | Example: 19095550000. Character length: 1-23 |
Voicemail |
||
| Fax Messaging Extension | Enter the fax messaging extension. | Example: 93670. Character length: 1-23 |
Voicemail |
||
| Call Forwarding Always Enabled | Select the call forwarding always enabled option. | True and False are the values that you can select from. |
Call Forwarding |
||
| Call Forwarding Always Phone Number | Enter the call forwarding always phone number. | Example: 19095550000. Character length: 1-23 |
Call Forwarding |
||
| Call Forwarding Always Play Tone Enabled | Select the call forwarding always play tone-enabled option. | True and False are the values that you can select from. |
Call Forwarding |
||
| Call Forwarding Always Send To Voicemail Enabled | Select the call forwarding always send to voicemail enabled option. | True and False are the values that you can select from. |
Call Forwarding |
||
| Call Forwarding Busy Enabled | Select the call forwarding busy option. | True and False are the values that you can select from. |
Call Forwarding |
||
| Call Forwarding Busy Phone Number | Enter the call forwarding busy phone number. | Example: 19095550000. Character length: 1-23 |
Call Forwarding |
||
| Call Forwarding Busy Send To Voicemail Enabled | Select the call forwarding busy send option. | True and False are the values that you can select from. |
Call Forwarding |
||
| Call Forwarding No Answer Enabled | Select the call forwarding busy send option. | True and False are the values that you can select from. |
Call Forwarding |
||
| Call Forwarding No Answer Phone Number | Enter the call forwarding no answer phone number. | Example: 19095550000. Character length: 1-23 |
Call Forwarding |
||
| Call Forwarding No Answer Send To Voicemail Enabled | Select the call forwarding no answer send to voicemail enabled option. | True and False are the values that you can select from. |
Call Forwarding |
||
| Call Forwarding No Answer Number Of Rings | Enter the call forwarding no answer number of rings. | Example: 11 Character length: 1-23 |
Call Forwarding |
||
| Business Continuity Enabled | Select the business continuity option. | True and False are the values that you can select from. |
Call Forwarding |
||
| Business Continuity Phone Number | Enter the business continuity phone number. | Example: 19095550000. Character length: 1-23 |
Call Forwarding |
||
| Business Continuity Send To Voicemail Enabled | Select the business continuity send to voicemail enabled option. | True and False are the values that you can select from. |
Call Forwarding |
||
| Call Waiting Enabled | Select the call waiting enabled option. | True and False are the values that you can select from. |
Call Waiting |
||
| External Caller ID Number | Enter the external caller ID phone number in E194 format. | Example: 19095550000. Character length: 1-23 |
Caller ID |
||
| Caller ID First Name | Enter the caller ID first name. | Example: San. Character length: 1-23 |
Caller ID |
||
| Caller ID Last Name | Enter the caller ID last name. | Example: Tway. Character length: 1-23 |
Caller ID |
||
| External Caller ID Name Policy | Select the external caller ID name policy. | INTERCEPT_ALL and ALLOW_ALL are the values that you can select from. |
Caller ID |
||
| Custom External Caller ID Name | Enter the caller ID name. |
Caller ID |
|||
| Block Caller ID for Forwarded Calls | Select the block caller ID for forwarded calls. | True and False are the values that you can select from. |
Caller ID |
||
| Emergency Call Back Number Type | Enter the emergency call-back number type. | Example: 19095550000. Character length: 1-23 |
Emergency Call Back |
||
| Emergency Call Back Number | Enter the emergency call-back number. | Example: 19095550000. Character length: 1-23 |
Emergency Call Back |
||
| Ring Devices For Click To Dial Calls Enabled | Select the ring devices for click to dial calls enabled. | True and False are the values that you can select from. |
Applications |
||
| Ring Devices For Group Page Enabled | Select the ring devices for group page option. | True and False are the values that you can select from. |
Applications |
||
| Ring Devices For Call Park Enabled | Select the ring devices for call park option. | True and False are the values that you can select from. |
Applications |
||
| Desktop Client Enabled | Select the desktop client option. | True and False are the values that you can select from. |
Applications |
||
| Mobile Client Enabled | Select the mobile client option. | True and False are the values that you can select from. |
Applications |
||
| Tablet Client Enabled | Select the tablet client option. | True and False are the values that you can select from. |
Applications |
||
| Desktop Browser Enabled | Select the desktop browser option. | True and False are the values that you can select from. |
Applications |
||
| Barge In Enabled | Select the barge in option. | True and False are the values that you can select from. |
Barge In |
||
| Barge In Tone Enabled | Select the barge in tone option. | True and False are the values that you can select from. |
Barge In |
||
| Call Intercept Enabled | Select the call intercept option. | True and False are the values that you can select from. |
Call Intercept |
||
| Call Intercept Incoming Call Type | Select the call intercept incoming call option. | INTERCEPT_ALL and ALLOW_ALL are the values that you can select from. |
Call Intercept |
||
| Call Intercept Incoming Call Voicemail Enabled | Select the call intercept incoming call voicemail option. | True and False are the values that you can select from. |
Call Intercept |
||
| Call Intercept Incoming Call New Phone Number Announcement Enabled | Select the call intercept incoming call new phone number announcement option. | True and False are the values that you can select from. |
Call Intercept |
||
| Call Intercept Incoming Call New Phone Number Announcement Destination | Enter the call intercept incoming call new phone number announcement destination option. | Example: 19095550000. Character length: 1-23 |
Call Intercept |
||
| Call Intercept Incoming Call New Phone Number Announcement Zero Transfer Enabled | Select the call intercept incoming call new phone number announcement zero transfer option. | True and False are the values that you can select from. |
Call Intercept |
||
| Call Intercept Incoming Call New Phone Number Announcement Zero Transfer Destination | Enter the call intercept incoming call new phone number announcement zero transfer destination option. | Example: 19095550000. Character length: 1-23 |
Call Intercept |
||
| Call Intercept Outgoing Call Type | Select the call intercept outgoing call option. | INTERCEPT_ALL and ALLOW_LOCAL_ALL are the values that you can select from. |
Call Intercept |
||
| Call Intercept Outgoing Call Transferred Enabled | Select the call intercept outgoing call transferred option. | True and False are the values that you can select from. |
Call Intercept |
||
| Call Intercept Outgoing Call Transferred Phone Number | Enter the call intercept outgoing call transferred phone number option. | Example: 19095550000. Character length: 1-23 |
Call Intercept |
||
| Incoming Calls Enabled | Select the incoming calls option. | True and False are the values that you can select from. |
Incoming Calls |
||
| Incoming Calls Internal Calls Enabled | Select the incoming internal calls option. | True and False are the values that you can select from. |
Incoming Calls |
||
| Incoming Calls Collect Calls Enabled | Select the incoming collect calls option. | True and False are the values that you can select from. |
Incoming Calls |
||
| Incoming Calls Transfer Types | Select the incoming transfer type option. | ALLOW_ALL_EXTERNAL, ALLOW_ONLY_TRANSFERRED_EXTERNAL and BLOCK_ALL_EXTERNAL are the values you can select from. |
Incoming Calls |
||
| Outgoing Calls Enabled | Select the outgoing calls option. | True and False are the values that you can select from. |
Outgoing Calls |
||
| Outgoing Calls Internal Action | Select the outgoing calls internal action option. | ALLOW, AUTH_CODE, and BLOCK are the values you can select from. |
Outgoing Calls |
||
| Outgoing Calls Internal Transfer Enabled | Select the outgoing calls internal transfer option. | True and False are the values that you can select from. |
Outgoing Calls |
||
| Outgoing Calls Local Action | Select the outgoing calls local action option. | ALLOW, AUTH_CODE, and BLOCK are the values you can select from. |
Outgoing Calls |
||
| Outgoing Calls Local Transfer Enabled | Select the outgoing calls local transfer option. | True and False are the values that you can select from. |
Outgoing Calls |
||
| Outgoing Calls Toll Free Action | Select the outgoing calls toll free action option. | ALLOW, AUTH_CODE, and BLOCK are the values you can select from. |
Outgoing Calls |
||
| Outgoing Calls Toll Free Transfer Enabled | Select the outgoing calls toll free transfer option. | True and False are the values that you can select from. |
Outgoing Calls |
||
| Outgoing Calls Long-Distance Action | Select the outgoing calls long-distance action. | ALLOW, AUTH_CODE, and BLOCK are the values you can select from. |
Outgoing Calls |
||
| Outgoing Calls Long-Distance Transfer Enabled | Select the outgoing calls long-distance transfer option. | True and False are the values that you can select from. |
Outgoing Calls |
||
| Outgoing Calls International Action | Select the outgoing calls international action. | ALLOW, AUTH_CODE, and BLOCK are the values you can select from. |
Outgoing Calls |
||
| Outgoing Calls International Transfer Enabled | Select the outgoing calls international transfer option. | True and False are the values that you can select from. |
Outgoing Calls |
||
| Outgoing Calls National Action | Select the outgoing calls national action. | ALLOW, AUTH_CODE, and BLOCK are the values you can select from. |
Outgoing Calls |
||
| Outgoing Calls National Transfer Enabled | Select the outgoing calls national transfer action. | True and False are the values that you can select from. |
Outgoing Calls |
||
| Outgoing Calls Operator Assistance Action | Select the outgoing calls operator assistance action. | ALLOW, AUTH_CODE, and BLOCK are the values you can select from. |
Outgoing Calls |
||
| Outgoing Calls Operator Assistance Transfer Enabled | Select the outgoing calls operator assistance transfer action. | True and False are the values that you can select from. |
Outgoing Calls |
||
| Outgoing Calls Chargeable Directory Assistance Action | Select the outgoing calls chargeable directory assistance action. | ALLOW, AUTH_CODE, and BLOCK are the values you can select from. |
Outgoing Calls |
||
| Outgoing Calls Chargeable Directory Assistance Transfer Enabled | Select the outgoing calls chargeable directory assistance transfer action. | True and False are the values that you can select from. |
Outgoing Calls |
||
| Outgoing Calls Special Services I Action | Select the outgoing calls special services action. | ALLOW, AUTH_CODE, and BLOCK are the values you can select from. |
Outgoing Calls |
||
| Outgoing Calls Special Services I Transfer Enabled | Select the outgoing calls special services transfer action. | True and False are the values that you can select from. |
Outgoing Calls |
||
| Outgoing Calls Premium Services I Action | Select the outgoing calls premium services action. | ALLOW, AUTH_CODE, and BLOCK are the values you can select from. |
Outgoing Calls |
||
| Outgoing Calls Premium Services I Transfer Enabled | Select the outgoing calls premium services transfer action. | True and False are the values that you can select from. |
Outgoing Calls |
||
| Outgoing Calls Authorization Code Action | Select the outgoing calls authorization code action. | ADD, REMOVE, and REPLACE are the values you can select from. |
Outgoing Call Auth Codes |
||
| Outgoing Calls Authorization Code Name | Enter the outgoing calls authorization code name action. | Example: San. Character length: 1-23 |
Outgoing Call Auth Codes |
||
| Outgoing Calls Authorization Code Value | Enter the outgoing calls authorization code value. | Example: 19095550000. Character length: 1-23 |
Outgoing Call Auth Codes |
||
| Outgoing Calls Transfer Number | Enter the outgoing calls transfer number. | Example: 19095550000. Character length: 1-23 |
Auto-transfer Number |
||
| Compression | Select the compression type. | ON and OFF are the values that you can select from. |
Compression Options |
||
| Executive type | Select the executive type. | UNASSIGNED, EXECUTIVE, and EXECUTIVE_ASSISTANT are the values you can select from. |
Executive Assistant |
||
| Call Recording Enabled | Select the call recording type. | True and False are the values that you can select from. |
Call Recording |
||
| Call Recording Type | Select the call recording type. | ALWAYS, NEVER and OnDEMAND are the values you can select from. |
Call Recording |
||
| Call Recording Start Stop Announcement Enabled | Select the call recording start stop announcement option. | True and False are the values that you can select from. |
Call Recording |
||
| Call Recording Voicemail Enabled | Select the call recording voicemail option. | True and False are the values that you can select from. |
Call Recording |
||
| Call Recording Notification Enabled | Select the call recording notification option. | True and False are the values that you can select from. |
Call Recording |
||
| Call Recording Notification Type | Select the call recording notification type option. | Play Announcement and Beep are the values you can select from. |
Call Recording |
||
| Call Recording Reminder Tone Enabled | Select the call recording reminder tone option. | True and False are the values that you can select from. |
Call Recording |
||
| Call Recording Reminder Tone Interval | Select the call recording reminder tone interval option. | True and False are the values that you can select from. |
Call Recording |
||
| Hoteling Enabled | Select the hoteling enabled option. | True and False are the values that you can select from. |
Hoteling |
||
| Monitoring Enabled | Select the monitoring enabled option. | True and False are the values that you can select from. |
Monitoring |
||
| Monitored Line Action | Select the monitoring line action option. | ADD, REMOVE, and REPLACE are the values you can select from. |
Monitoring |
||
| Monitored Line / Call Park Extension | Enter the monitoring line or call park extension option. | Example: 19095550000. Character length: 1-23 |
Monitoring |
||
| Monitored Call Park Extension Location | Enter the monitoring call park extension location option. | Example: Connecticut. Character length: 1-23
|
Monitoring |
||
| Enabled Privacy for Auto Attendant Extension Dialing | Choose the option that allows you to dial the extension privately using the auto attendant. | You have the option of choosing between True and False as your value. |
Privacy |
||
| Privacy Auto Attendant Name Dialing Capabilities Activated. | Choose the option that allows you to dial your name privately through the auto attendant. | You have the option of choosing between True and False as your value. |
Privacy |
||
| Privacy Selective Line Status Sharing Enabled | Choose the option that allows for the selective sharing of your private line status. | You have the option of choosing between True and False as your value. |
Privacy |
||
| Privacy User Action | Choose the user action option for privacy protection. | You have the option of choosing from the values “ADD,” “REMOVE,” and “REPLACE.” |
Privacy |
||
| Privacy User ID | To protect your privacy, select the user ID option. | Example: 19095550000. Length of characters: 1 to 23 |
Privacy |
||
| Push To Talk Access Type | Choose the option for the access type that is push to talk. | You have the option of selecting either ALLOW_USERS or BLOCK_USERS as the value for this. |
Push To Talk |
||
| Type of Connection: Push-to-Talk (PTT) | Choose the connection type that allows push-to-talk communication. | You have the option of selecting either ONE_WAY or TWO_WAY as the value for this. |
Push To Talk |
||
| Push To Talk User Action | Choose the user action that allows you to push to talk. | You have the option of choosing from the values “ADD,” “REMOVE,” and “REPLACE.” |
Push To Talk |
||
| Push To Talk User ID | Enter the push to talk user ID. | Example: 19095550000. Character length: 1-23 |
Push To Talk |
||
| Receptionist Client Enabled | Select the receptionist client option. | True and False are the values that you can select from. |
Receptionist |
||
| Receptionist Client User Action | Choose the option that corresponds to the receptionist client user activity. | The options you have to choose from for this value are ADD, REMOVE, and REPLACE. |
Receptionist |
||
| Receptionist Client User | Enter the receptionist client user option. | Example: 19095550000. Character length: 1-23 |
Receptionist |
||
| Announcement Language | Select the announcement language. | The values are based on the partner’s language preferences |
Announcement Language |
||
| Alternate Numbers Action | Proceed with the action for the alternate numbers. | Example: 19095550000. Character length: 1-23 |
Alternative Numbers |
||
| Alternate Numbers Phone Number | Please provide the phone number for the backup number. | Example: 19095550000. Character length: 1-23 |
Alternative Numbers |
||
| Alternate Numbers Extension | Please provide the extension for the alternative numbers. | Example: 93671. Character length: 1-23 |
Alternative Numbers |
||
| Alternate Numbers Ring Pattern | Choose the alternative pattern for the numbers to ring. | You can choose between the values NORMAL and LONG_LONG. These are the options. | Other Numbers |