Manage Webex Go Device

It is important to note that once a Webex Go device has been provisioned for use, it appears in the user’s Webex Calling list as a registered device. Webex Go devices can only be used by one user at a time.

Generate New Activation Code

In case of a user’s existing activation code not working, expiring or not being received, a new code can be generated for the user if the existing code does not work. In addition to using this feature, it can also be used to add Webex Go to the new phone of a user when they upgrade their device.

There is no possibility to generate a new activation code for Webex Go devices unless they are in the state of Pending Activation. In order to check the status of the device activation, please refer to View Webex Go Device Status. As a user, you can achieve this by unplugging the Webex Go line from the mobile phone that you use to access Webex. For more information on removing the Webex Go line from a mobile phone, please refer to the following link. I would also like to point out that the new activation code will invalidate any activation code that had already been generated.

Activation codes can be generated in the following manner:

1. From the Users or Devices view, select the Webex Go device that is assigned to the user who is visiting the Webex Go site.

2. Activation code will be generated when you click on the Actions button.

   1. If your device is an Apple device, you’ll receive a QR code along with the SM-DP+ address and code of activation. If it is an Android device, you’ll receive the internet provider code.

   2. It is expected that the user will receive an email with an activation code, along with directions on how to enable the device.

      There is a 90-day expiration date on the one-time activation code.

      It is possible to send the alphanumeric activation code over email, SMS, or by printing it if the organization setting is set to suppress emails. But you will have to select whether your organization wants to suppress emails.

Lost or Stolen Webex Go Device Support

It is possible to disable the Webex Go business line on a lost or stolen mobile phone, and then generate new activation details to activate Webex Go on a replacement device when a lost or stolen mobile phone with Webex Go line is found.

1. You can choose to view the Webex Go devices that are assigned to a particular user by clicking on the Users or Devices tab.

2. In the Lost/Stolen section, click the Actions button.

   1. If your device is an Apple device, you’ll receive a QR code along with the SM-DP+ address and code of activation. If it is an Android device, you’ll receive the internet provider code.

   2. It is expected that the user will receive an email with an activation code, along with directions on how to enable the device.

      There is a 90-day expiration date on the one-time activation code.

      It is possible to send the alphanumeric activation code over email, SMS, or by printing it if the organization setting is set to suppress emails. But you will have to select whether your organization wants to suppress emails.

Delete Webex Go Device

Following are the steps that can be taken in order to delete the Webex Go device assigned to the user:

• From the Users or Devices view of the Webex Go Devices page, select the Webex Go device assigned to the user.

• In the Actions menu, click Delete.

After the device has been deleted, the entitlement to the license entitlement will be re-added to the pool of licenses that can be purchased. The native dialer of the mobile phone, once again, can no longer be used for making and answering business calls from the perspective of the end user. On the mobile phone, however, the user must manually remove the Webex Go line that has been deactivated from the phone.

View Webex Go Device Status

In the user view, you will be able to view the status of the Webex Go device.

Known issue: If the status of the device is unavailable, it will always appear in the Devices page.

Status	Description	Indicator
Pending activation	A code of activation has been generated for the user, but he hasn't activated the service on the mobile phone yet A mobile phone service that is active has been deleted by the user	Grey
Online	Webex Go was successfully activated by the user on their mobile phone, and the service was enabled	Green
Online	On the mobile phone of the user, the service was disabled	Red

Monitor Webex Go Call Volume

If you want to extract all the information about the call, and find out if it was a Webex Go call, you should use the Calling Detailed Call History report. There will be a sub-client for Webex Go calls in the report for the network type to be set to Mobile_Network.