Manage your domains – Webex

You have the ability to view specific information on each participant’s audio, video, and sharing quality by drilling down into meetings or calls on an individual basis. Data for Webex Meetings and Calls on Webex are updated every minute, allowing you to diagnose issues as soon as they occur thanks to this feature. At the conclusion of each call, the data for Webex Calling is refreshed and updated.

• Overview

Verify domains

You will need to verify your domains in order to show Webex that you are the owner of those names. The ability to verify domains gives you the ability to claim users into your organization even if they first signed up with another organization. Before you can claim your domains, you will first need to get them verified.

In order to validate domains, we will offer a token for you to insert into the DNS TXT record of the server for your domain. We look for this token on the DNS server to ensure that you are the legitimate owner of the domain.

Claim domains

You can associate a domain with your company by “claiming” it, which will cause that domain to be formed immediately. People that register for an account on Webex automatically get associated with this domain. In the event that this is not the case, people that register themselves will be included to a generic organization together with all of the other “free” users. You will not be able to control their services until the users have been accepted into your organization. Keep in mind that claiming a user into your organization does not necessitate claiming the corresponding domain first.

Users who are already members of the free consumer organization will not be changed to members of your organization immediately. You have an obligation to convert these users. Prior to acquiring the domain, it is strongly suggested that you work to convert consumer users into members of your organization.

Domain names are never held simultaneously by more than one organization. The domain claim is being made with the intention of preventing other groups from making use of the domain.

If you own the domain and are in charge of managing both organizations, you are the only one who can release a domain so that you can claim it in another company.

• Add and verify

• You are need to be the owner of any domains you wish to verify and claim. 
• You are required to verify domains that are present in the on-premises directory URIs for end user accounts on Unified CM in order to enable Hybrid Calling for users and devices that have been registered with Webex. 
• In order to prevent the administrator from locking you out, you are need to verify in a specific order. For instance, you should begin by adding the administrator domain, then add all of the other domains in the order that they were listed.

1. Navigate to https://admin.webex.com and sign in.

2 In the navigation pane on the left, look for the Management section and then click Organization Settings.

3 Click either Add manually or Add with Azure AD after scrolling down to the Domains section.

In order to add domains using Azure AD, you need to have customer full administrator privileges.

4 After entering your domain name, click the Add button.

5 To retrieve the verification token for your domain, click the ellipsis next to it and then select Retrieve.

6 Paste the verification token into the text record of your DNS zone file.

If your DNS host only accepts a single TXT record, the token should be added on a separate line.

If the DNS host that you are using can accommodate multiple records, add your token as a single line in its own TXT record.

7 Pick one of these:

• Include the DNS TXT record in your server’s DNS configuration.
• If another administrator is responsible for configuring your DNS server, you should submit the DNS TXT record to that administrator so it may be added to your DNS server.

8 Next to each domain, click the Verify button.

• In the event that the verification is unsuccessful, the error will be saved by your DNS server. After the amount of time that is defined in the Time To Live (TTL) parameter, the cache on your DNS server will be cleared. You are need to wait until the DNS server has flushed the cache before attempting to do so again. You have the option of adding the verification token once again and then requesting that the domain be verified.
• In the event that the verification token is located and matched, the status of the domain in Control Hub will change to verified. To check if your domains have been verified, go to the Control Hub, select the Settings button, scroll down until you reach Domains, and then make sure that the following status displays next to each domain entry:
• When the domain’s verification is complete, the TXT record will no longer be necessary, and you will be able to delete the verification token from your DNS server.
• Even when you have confirmed a domain, there is still a possibility that other organizations have users who have this domain. Previous user accounts created as consumers will not be automatically upgraded to organization users. You will be able to convert those users into licensed users within your organization if your domains have been verified and people have signed up for Webex App accounts.

• Claim

As an additional layer of protection, the processes in Control Hub provide you the ability to validate domains first, and then claim domains afterward.

• When you make a domain claim, it indicates that you are reserving a certain email domain for exclusive usage within your Webex organization.
• After taking this step, it will be impossible to create users with the claimed domain in any other organization, including the free consumer organization.
• Nobody else’s Webex organization will be able to add people if you claim a domain for it.
• Users are still able to self-register, and Webex will generate accounts for them within your organization even if you claim a domain.
• If you desire complete control over the process of user creation and synchronization within your business, you can block users from self-registering.