Managing a hub’s on-demand recordings in zoom

On-demand recordings available through Zoom Events hubs give event organizers the option of allowing users to watch recordings at their convenience. A hub’s on-demand recording feature allows event hosts, event organizers, and any other users that can login to the hub to view, publish, manage, and report recordings.

Furthermore, this allows users to access recordings without a first registration for the event allowing them to view recordings after the event, giving users the opportunity to view recordings after the event, and facilitating knowledge sharing and content marketing among event organizers. Zoom Events license holders have access to the On-Demand Recording function in Zoom Events.

This article covers:

• How to manage your hub’s on-demand recordings

  • Access a hub’s on-demand recordings

  • Publish event recordings to your on-demand recordings

  • Unpublish event recordings from your on-demand recordings

  • Edit or delete a recording from your on-demand recordings

  • How to list or unlist hub on-demand recordings

  • Watch a recording from a hub’s on-demand recordings

  • Use audio transcriptions

  • Report a recording

Prerequisites for managing on-demand recordings

• Zoom desktop client

  • Windows: 5.8.6 or higher

  • macOS: 5.8.6 or higher

• Zoom mobile client

  • iOS: 5.8.6 or higher

  • Android: 5.8.6 or higher

• Pro, Business, Enterprise, or Education account

• Stripe or PayPal Business account is required to create paid events

• Zoom Events license

How to manage your hub’s on-demand recordings

Access a hub’s on-demand recordings

1. Zoom Events can be accessed by signing in.

2. To manage your account, click the Manage button in the top-right corner of your screen.

3. Select the hub that you would like to manage from the left navigation menu by clicking the hub drop-down menu.

4. When you are in the hub you want to manage, click the Recordings button.
   You will be able to see a list of the hub’s on-demand recordings, along with its recorded events, on the hub’s home page.

Access a hub’s on-demand recordings without signing in

To access and view the on-demand recording library of Zoom Events, you will need to accept Zoom’s Terms of Service if you are not signed into your Zoom Events account. This recording can only be viewed by those who have been granted permission to view the hub profile in order to be able to view it.

• Users must accept the following statement if a host has a privacy statement. This statement states: Viewing this recording implies your agreement with Zoom’s Terms of Service, Event Participant Terms of Use, as well as the Event Host’s Privacy Statement.

• It is mandatory for users to accept the following statement if the host does not have a privacy statement: Users agree to Zoom’s Terms of Service and the Event Participant Terms of Use by viewing this recording.

Publish event recordings to your on-demand recordings

1. You will be able to access recordings that are available on-demand at a hub.

2. To add a recording to your hub’s library of on-demand recordings, you will need to click the ellipses next to the recording you want to add.

3. Once you have clicked Publish Recording, the recording will be published.
   You will be prompted with a verification dialog box.

4. To confirm the recording has been published, click the Publish Recording button in the verification dialog box.
   As soon as this recording has been posted, it will be available for on-demand viewing as part of the hub’s recording section. You will be able to access this recording as long as you are signed in to Zoom Events.

Unpublish event recordings from your on-demand recordings

1. The on-demand recordings available through a hub can be accessed at any time.

2. You can unpublish a recorded recording by clicking on the ellipsis beside the recording you wish to unpublish.

3. The recording will be unpublished as soon as you click the Unpublish button.
   You will be presented with a verification dialog box.

4. To confirm the unpublishing of the recording, click the Unpublish Recording button in the verification dialog box.
   It will no longer be available for viewing on-demand when the recording is unpublished from the hub.

Edit or delete a recording from your on-demand recordings

1. The on-demand recordings available through a hub can be accessed at any time.

2. Click the ellipses next to the recording you wish to watch, then click Edit/Delete Recording, then choose the recording you wish to watch.
   You will be informed of the fact that you will be directed to the Zoom web portal through a pop-up box that will appear.

3. Click the Go to Zoom Web Portal button on the pop-up box to confirm you want to go to the Zoom Web Portal.
   As soon as you click on this link, you will be directed to Zoom’s web portal, where you can edit or delete your recording.

How to list or unlist hub on-demand recordings

1. On-demand recordings can be accessed from a hub by using the on-demand feature.

2. You can enable or disable a recording by clicking the toggle next to it in the List on Hub column on the right of the recording that you want to manage.

   • If the toggle is enabled on your hub details page, you will be able to see the recording in the Recordings tab as soon as it is enabled.

   • If you disable the toggle on the hub details page, the event will not be listed in the Recordings tab of the hub details page and will not be displayed in the Hub Records tab.

Watch a recording from a hub’s on-demand recordings

1. The on-demand recordings available through a hub can be accessed at any time.

2. By selecting the ellipses next to the recording you wish to watch, you will be able to select Watch Recordings.
   As well as hovering your cursor over the video image and clicking the Play icon, you can also play the video.
   As soon as you click on the recording player, you will be taken to a page where you can watch the recording.

3. To play the video, click the Play icon.
   

     Note: In addition to the recording session posted for the event, you can also watch any previous recordings. There is a recording player that displays the recording sessions on the right hand side of the screen.

Use audio transcriptions

In the recording, transcriptions of the audio is made available if the host has enabled audio transcription during the recording process.

Search through audio transcription

Using the search function in the transcript, you can find a word (or words) that you are looking for:

1. Click on the Search… box and enter the word(s) that you are looking for.
   In the transcript, all matching terms will be highlighted in order to make it easier for you to read.

2. If you have found a word that you want to search for, you should do the following steps:

   • To jump to the first matching term, either press Enter or Return (depending on your keyboard) at the end of the search. As soon as the first matching term is found in the recording, playback will be resumed from where it ended.

   • In order to find the matching terms, you may scroll through the transcript until you find them.

   • (Optional) To sync the transcription with the video playback, you will need to click the Resume Transcript Auto-Scroll button at the bottom of the transcription box.

Report a recording

1. You will be able to access recordings that are available on-demand at a hub.

2. You will need to click the ellipses to the left of the recording you wish to watch, then click Watch Recording on the next page.
   In the next step, you will be directed to an area where you can view the recording, where you can view the recording.

3. Click on the Report Recording link at the bottom of the page on which the recording player appears.

4. Enter the Timestamp of Abuse under Pause and draw a line on the recording progress bar to indicate when the abuse took place so Trust and Safety can be notified as soon as it occurs.

5. Then, under What happened? you can select the relevant issue from the dropdown menu by clicking on it.

6. You will be able to send the report once you click Send Report.
   In order to confirm your registration, the Trust and Safety team will send you an email to the email address that you use for your Zoom Events account as soon as possible.

7. Click on the Confirm Report button in the confirmation email you received in your inbox once you find it in your inbox.

All content and images credit goes to https://support.zoom.us