Managing Communications Content storage location in zoom app
Some Communications Content will be stored at the location of your choice for all paid customers (including Pro). The following regions are available to these customers:
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Australia
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Brazil
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Canada
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Germany
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Japan
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Singapore
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United States
US-based data storage will continue for account and operation data.
Communication Content can be stored in the following locations according to admins:
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Webinars and meetings
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Recordings in the cloud
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Transcripts of cloud recordings
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Files and chat messages transferred during a recorded meeting
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Whiteboard Zoom
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Phone with zoom
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Transcriptions and recordings of calls
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Transcripts of voicemails
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Prompts for custom greetings
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Contact Center by Zoom
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Recordings of voice calls
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Messages on voicemail
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This Communications Content will remain in its current location. As long as the account is provisioned in the same region, it will continue to be stored there.
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(Outside of meetings) Chat messages
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Polls for meetings/webinars
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Q&A for the webinar
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Messages sent via SMS
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Log of SMS messages
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Logs of calls
With advanced SAML mapping, storage location can also be assigned as an attribute.
In this article, we discuss:
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The location of communications content can be changed
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Account
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Group
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User
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Zoom Room
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Auto-receptionist for Zoom Phone
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Queue for Zoom Phone calls
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Shared line group for Zoom Phone
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Queue for Zoom Contact Center
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Inbox of Zoom Contact Center
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Individual recordings can be stored in a different location in the Communications Content
Prerequisites for managing the communications Content storage location
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The owner of the account, the admin of the account, or a custom role with the appropriate privileges
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An account at the Pro level or higher
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In the data center settings, you must select the country or region
Notes:
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Admins only need to read this article. Communications Content storage locations cannot be viewed or changed by individual users within Business or Enterprise accounts.
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Changing the storage location of an international-provisioned account is the same as changing the storage location of an entire account.
Changing the Communications Content storage location
Account
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Log in as an admin with permission to edit an account’s profile on the Zoom web portal.
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You can access your account profile by clicking Account Management in the navigation panel.
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The section where communication content is stored can be found by scrolling down.
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Drop-down menus allow you to select a location.
Group
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Log in to Zoom’s web portal and select the group editing privilege.
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You can access groups by clicking User Management in the navigation panel.
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Go to the Profile tab after clicking the name of the desired group.
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The section where communication content is stored can be found by scrolling down.
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Drop-down menus allow you to select a location.
User
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You need to sign in as an admin to be able to edit users on the Zoom web portal.
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You can access User Management by clicking User Management in the navigation panel.
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Select the user you want to edit by clicking his or her email or name ID.
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To find the location of the content storage, scroll down.
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Click Save once you’ve selected a location from the drop-down menu.
Zoom Room
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You must be a Zoom admin to edit rooms on the Zoom web portal.
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You can zoom into rooms by clicking Room Management in the navigation menu.
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You can edit a room hierarchy location by clicking it. Click the floor name in the hierarchy if you want the same content in all rooms on that floor.
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Choose the location you’d like to edit and click the Edit button. It can be done at the account level, the location level, the floor level, or the room level.
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For the entire account: Click Account Settings in Zoom Rooms.
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For a location: You can find the location in Zoom Rooms by clicking on its name. In the top right corner, click Edit.
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For a floor: Zoom Rooms allows you to share a location by clicking the arrow next to it. From the list, select the floor name. To edit, click the Edit button.
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For a room: Click on the Zoom Rooms name on the left and select the location. The floor name can be selected from the list by clicking on it. The room’s name can be edited by clicking Edit.
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The section where communication content is stored can be found by scrolling down.
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Click Save once you’ve selected a location from the drop-down menu.
Zoom Phone auto receptionist
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As an administrator, you can edit auto receptionists in the Zoom web portal.
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To set up an auto receptionist, click Phone System Management on the navigation menu.
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You can edit the auto receptionist by clicking its name.
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The section where communication content is stored can be found by scrolling down.
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Click Save once you’ve selected a location from the drop-down menu.
Zoom Phone call queue
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To edit call queues, log in as an administrator to the Zoom web portal.
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You will find Call Queues under Phone System Management, in the navigation menu.
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In order to edit a call queue, you will need to click the name of the queue.
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To locate the location of the communication content storage, you will need to scroll down.
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Click the Save button once you have chosen the location you would like to save to.
Zoom Phone shared line group
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Become an administrator with the privilege of editing shared line groups by signing in to the Zoom web portal.
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Click Phone System Management in the menu bar, then click Shared Lines under the Phone System Management section.
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Go to the tab that says Shared Line Groups and click on it.
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When you have selected the shared line group that you would like to edit, click on its name.
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To locate the location of the communication content storage, you will need to scroll down.
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Click the Save button once you have chosen the location you would like to save to.
Zoom Contact Center queue
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In order to edit queues in Zoom, you will need to sign in as an administrator with the appropriate privileges.
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Click Contact Center Management then Queues from the navigation menu at the top of the screen.
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In order to edit a queue, you will need to click on the name of the queue.
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The Storage section can be found by scrolling down the page.
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Click the Save button once you have chosen the location you would like to save to.
Zoom Contact Center inbox
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Ensure that you are logged in as an administrator with the privilege of editing queues in the Zoom web portal.
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Select Contact Center Management from the navigation menu and then select Inbox from the drop-down list.
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Choose the inbox that you want to edit from the list and click on it.
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The Storage section can be found by scrolling down the page.
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Click the Save button once you have chosen the location you would like to save to.
Changing the Communications Content storage location for individual recordings
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As an admin, you will be able to manage recording privileges on the Zoom web portal if you sign in as an admin.
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Click on Account Management from the navigation panel, then click on Recording Management from the menu.
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You can move a recording by searching for it on your computer.
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Click More and then move the location you would like to move in the right-most column.
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From the drop-down menu, you can select a location that you would like to visit.
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Then click the Move button.