Managing emergency location and addresses in Zoom

There is a shared address for emergency purposes between you and your administrator. There is a possibility that the details of an emergency call will be shared with the public safety answering station (such as 9-1-1) and members of your account’s internal safety response team (in case this was set up by your administrator) in the event of an emergency call.

With the help of nomadic emergency services, Zoom will be able to help you determine your exact location, and your location will be used only for the purpose of responding to your emergency calls in the future. There may be an email or desktop client notification that asks you to enable location sharing, if this feature is enabled by your admin by default, so that the first responders can better respond to your emergency calls if this feature is enabled by your admin. It may also be necessary to add or update your emergency address that is passed along to first responders as soon as you have enabled the permission for location.

This article covers:

  • Emergency address notifications
    • Icon notification in desktop client
    • Email notification for desk phone
  • How to enable location permission
  • How to add or update an emergency address for your current location
    • Icon notification in desktop client
    • Email notification for desk phone
  • How to manage your personal emergency addresses
  • How to manually add or update your emergency addresses
  • How to set ELINs for your personal emergency address

Prerequisites for managing emergency location and addresses

  • Zoom desktop client (version 5.4.7 or higher) or provisioned desk phone
  • Zoom Phone license
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Emergency address notifications

Icon notification in desktop client

If you are using the desktop client, you might be able to see the following icons under the Phone tab. To make sure that emergency services are able to respond to your emergency call, you must follow the appropriate actions.

Icon (top-right corner) Action required

In the event of an emergency, you cannot make a call. For emergency calls to be enabled, please contact your administrator.

If you want your emergency call to be handled in a more timely manner, please enable location permissions.

There is a feature that can automatically detect your location to be enabled by your admin, but Zoom Phone will not be able to detect your location. If you provide an emergency address, your emergency calls will be more likely to be responded to by first responders.

Depending on whether Zoom Phone is capable of auto-detecting your location, you will be asked to confirm or update it.

Email notification for desk phone

There will be an email notification sent to you if you have a desk phone asking you to confirm, add, or update the emergency address associated with your desk phone within the next few days.

How to enable location permission

It is very important that you enable location permission so that first responders are able to better respond to your emergency calls. Ensure that your account has the Automatic Location Sharing option enabled within nomadic emergency services, so that your location can be shared automatically.

    1. Start Zoom’s desktop client by signing in to your account.

    2. Then click the settings button next to your profile picture.

    3. Go to the Phone tab on the left side of the screen.

    4. It is important to ensure that Location Permissions have been selected.
      Please check the option Automatic Location Sharing within the nomadic emergency services if it is disabled and grayed out.

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How to set ELINs for your personal emergency address

For addresses located outside of the US or Canada, you may be prompted to set an ELIN (Emergency Location Identification Number) within the Zoom web portal if this setting has been configured by your admin. As part of the emergency call, the ELIN will be used as the caller ID for the incoming call. Emergency responders rely on your ELIN when they are responding to an emergency call you have initiated from a personal location in order to dynamically determine your location. In this case, you will need to provide a separate ELIN for each location in which you have a personal phone number(s).

  1. Zoom’s web portal can be accessed by signing in.

  2. Click on the phone icon in the navigation menu.

  3. On the Settings tab, you will find a number of options.

  4. Click on Personal Emergency Address in the section titled Emergency Addresses.

  5. A location that requires an ELIN can be set by clicking the Set button next to the ELIN column.

  6. Please choose an emergency caller ID for the location, then click the Submit button.

  7. In the case of other locations that require an ELIN, repeat steps 5 and 6 in the same manner.

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