Managing meeting and webinar registration in zoom App
In meetings and webinars with registration, hosts can review and manage their registrants before the session is scheduled to begin, ensuring that unwanted guests will not be admitted, being aware of how many are expected to register, and being able to prepare for the audience that will be waiting for them. Registrants can be approved or denied based on the manual approval process, and they can also have registered registrants rescinded or even have confirmation emails sent again if they want.
The following topics are discussed in this article:
- How to manually approve or deny registrants
- How to resend and access confirmation emails
Prerequisites for managing registrants
- A scheduled meeting with registration required
- A scheduled webinar with registration required
Registrants can be manually approved or denied
The host is responsible for manually approving or denying each registrant when using manual approval.
- Log in to the Zoom web portal.
- Click Meetings or Webinars in the navigation menu.
- Click the topic of the meeting you wish to edit.
- For Webinars, click Invitations or for Meetings, click Registration.
- Click Edit or View on the right-hand side of the Manage Attendees (Webinars) or Manage Registrants (Meetings)section. Your list of meeting participants or webinar attendees will appear. Three categories are available: Pending Approval, Approved, and Denied/Blocked.
- The Pending Approval tab provides access to the list of unapproved registrants, the registrants details, and whether their registration should be approved or denied.
- You may also select multiple registrants and hit the Approve or Deny buttons to approve or deny them in bulk.
Note: - A custom message can be sent to a denied registrant if they have been denied. Click Send to send the message.
Notes:
- A CSV file will be automatically approved when a webinar registration is made by CSV.
- You cannot delete registrants, only approve or deny them. Registrants who provided incorrect information would need to be re-registered with the correct information, or hosts can make changes to their own records after the report has been downloaded.
How to resend and access confirmation emails
In the event that a registrant has been approved by Zoom, Zoom will send them a confirmation email, which includes their unique join link and other relevant information for joining the event (unless the host has disabled this feature). The host can easily access the email of someone who is not receiving their email. Either he or she can copy the information of the email and send it to another service, or he or she can resend the email from Zoom.
In the event that the user is still unable to receive emails from Zoom, we recommend that they review our email troubleshooting guide.
- Log in to the Zoom web portal by using your email address and password.
- To open the Meetings or Webinars page, click the Meetings or Webinars link in the navigation menu.
- Select the topic of the meeting that you wish to edit and click Edit.
- In order to participate in a webinar or to register for a meeting, click the Invitations tab (for a webinar).
- You can find the Manage Attendees section (Webinars) or Manage Registrants section (Meetings) on the right-hand side of the window. If you click on either of these buttons, a list of the attendees of the meeting will be displayed.
- Please click the Approved tab (this may not appear if you are using automatic approval) and you will see the name of the registrant.
- You can copy as much of the registrant’s confirmation email as you wish, and use other services as needed, by clicking Copy on the registrant’s confirmation email.
- To resend the confirmation email to the registered user, click on the user’s name and then on the button, Resend Confirmation Email.
- If you wish to resend confirmations in bulk, please select multiple registrants, click the button to resend confirmation emails, and take the steps below.