It is possible to assign a site code to each of your sites after they have been added to your account. When this is done, users are able to identify and dial other users in the same site more easily.
When a site code is assigned, a user’s extensions will be changed in the following ways:
- The extension numbers that belong to each site will be prefixed with a site code.
- In order to comply with the 6-digit limit, existing extensions will be shortened (known as a short extension) for the purpose of not exceeding it. Users will be able to make calls to other users within the same website using the short extension.
- This is achieved by combining the site code and short extension into a longer extension. External users can use this extension on the phone that will appear within their site.
- Site codes are usually between one and three digits long. A short extension can be 2 to 5 digits long, since there is a default limit of 6 digits on extensions. If you need a longer extension, please contact Zoom.
This article covers:
- Pro, Business, or Education account
- Account owner or admin privileges
- Zoom Phone license
Site code requirements
There is a range of 1 to 3 digits for site codes. The short extension can be 2 to 5 digits since extensions have a default 6-digit limit. If you need a longer extension, please contact Zoom.
Enabling and assigning site codes
- Access the Zoom web portal by signing in.
- Select Phone System Management from the navigation menu.
- Select Settings.
- To enable site codes, click the Site Code toggle in the Multiple Sites section.
- If you are specifying the Short Extension Length and Site Code for each site, please click Next.
- The Site Code can be between one and three digits long. The maximum length of an extension is six digits by default, which means the short extension can be between two and five digits. If you require a longer extension, please contact Zoom.
- Once the site codes have been added, click Next to assign the new extensions to the users.
Disabling site codes
You can disable site codes if you don’t want to use them.
Extension numbers will not revert to their default extension numbers when site codes are disabled. It will still be possible to dial a short extension number to reach users in the same site by using the site code and short extension, but you will no longer be able to dial a short extension number to reach users inside a site.
- The Zoom web portal can be accessed by logging in.
- Click on Phone System Management and then on Company Info to access the Zoom web portal.
- You will then be able to adjust your account settings.
- Go to the Site Code tab and turn it off.
- Confirm your action by clicking Disable.