Missing Options in Audio Connections in webex
The Audio Connections menu is missing options.
Default call-in number and audio connection type are missing from the preferences menu
For the host account, there is no audio connection type available.
There is a caution under the Preferences section of the Audio Connection
The host account does not appear to have the option to connect to the audio network
The steps below will guide you on how to resolve a situation where you cannot make any changes to the audio connection and there is a yellow exclamation mark on the connection.
The host account will not have a drop-down box available for changes to be made in the Audio and Video tab in Audio connection when the meeting type is selected as Webex Personal Conference in the preference section:
To resolve this issue:
-
You may access your Webex site by typing the following URL: https://SITENAME.webex.com/
Note: Your Webex site will be referred to as SITENAME instead of SITENAME when you use this command.
-
In the left panel, select the Preferences option.
-
To access the Scheduling tab, click the button below.
-
In the dropdown menu, select Pro Meetings or any other meeting type apart from WebEx Personal Conferences.
-
In order to make changes, click on the Save button at the bottom of the page.