Mobile connectivity troubleshooting in Skype

There is a good chance that if you are trying to use Skype, you will see a message like “Sorry, we were unable to connect to Skype”, “Skype can’t connect” or “Unable to receive notifications”, which means you are most likely connected to the web, but your internet connection is not good, or you are not connected at all.

Try the following steps to resolve this issue:

• The mobile device you are using should not be offline at this time.

• Open any other website in order to check your connection to the internet. Your mobile device must be connected to the Internet in order for you to read this page.

• Make sure you have enough bandwidth by switching from your cellular mobile data connection to your Wi-Fi connection.

• Make sure that Skype is updated to the latest version. The article contains instructions on how to download the tool, but if you need help, make sure to select your operating system first.

• It is important to check whether the Skype app has been blocked from accessing the internet if you are using an Android device. Discover how you can block internet access from Android apps by reading this article.

• Passwords need to be changed. This article will tell you how you can change your password if you’re not sure how to do it.

• You must be connected, logged in, and have notifications enabled on your device in addition to being connected to the network on which you are connected. If you are not connected or logged in, you will not receive notifications.

The Skype Community has lots of helpful information if you haven’t been able to resolve the issue after trying the tips above. Look up your question in the search engine – chances are, if you’re lucky, you’ll find an answer that already exists.

The content of external websites is not the responsibility of Skype.

Frequently Asked Questions

Why is Skype not working on mobile?

If you encounter error messages such as “Sorry, we were unable to connect to Skype”, “Skype was unable to establish a connection” or “Unable to receive notifications”, then the most likely reason is that you have a poor internet connection, or no internet connection at all.

How do I fix my Skype connection problem?

Try the following steps to resolve this issue:

• The mobile device you are using should not be offline at this time.

• If you open any other web page on your computer, you will be able to see if your internet connection is working. …

• Make sure you have enough bandwidth by switching from your cellular mobile data connection to your Wi-Fi connection.

• Skype’s latest version can be downloaded from the company’s website.

How do I troubleshoot Skype for business calls?

My voice cannot be heard by the other participants

• Make sure that your Skype for Business settings are correct. In Skype for Business, people who join a scheduled conference are automatically muted.

• Make sure your microphone is working properly.

• You need to make sure that you are selecting the correct device.

• Test the call by making a few calls.

• Make sure that you are using the right settings in Windows.

Why does Skype say poor connection?

It is actually your network that is the most likely cause of Skype connectivity issues in the first place. If your Internet connection is slow or unreliable, then Skype will not be able to function properly, and you will be unable to use Skype. When you are having a problem connecting to Skype, you may not even realize that there is an issue until you try to use the service for the first time.

Does Skype work with mobile data?

If you want to make Skype phone calls to a mobile or landline number, then you need to have access to the Internet either from your home wifi or your mobile data connection.

How do I resolve Exchange connectivity issues in Skype for business?

Ensure that there is no proxy or firewall blocking the traffic between the server and the client. There must be an open port 443 on the firewall, as well as on the proxy server, to allow Exchange traffic to pass freely through the firewall and on the proxy server. Find out whether your Outlook account is experiencing any EWS issues (all free/busy or out of office) and make sure to resolve them.

All images and contents credit goes to supportskype.com