Mozilla Firefox or Google Chrome Crashes Unexpectedly Without Error While Attempting to Join a Cisco Webex Meetings
- Mozilla Firefox or Google Chrome crashes unexpectedly without error while attempting to join a Cisco Webex Meetings.
- Firefox crashes when I try to join a meeting.
- Chrome crashes when I try to join a meeting.
- I’m having problems joining or starting a meeting using Firefox.
- I’m having problems joining or starting a meeting using Google Chrome.
Solution:
A flawed installation of Java could be one of the factors contributing to the appearance of this problem.
Verify that you are using the most recent version of Java, and make any necessary updates to your system, in order to attempt to remedy the issue.
Please refer to the installation guides available on www.java.com if you require assistance installing Java.
Take note that in earlier versions of Firefox and Chrome, the steps required to begin a meeting or to join an existing one were different. Please visit the following website for further details: https://support.webex.com/webex/meetings/en_US/chrome-firefox-join-faq.htm
In the event that the problem is not solved, technical support for Cisco Webex should be contacted. Please refer to the following article if you require assistance: WBX162 – How Do I Contact Webex Customer Services or Technical Support?