Multiplatform Desk Phone Navigation, Softkeys, Buttons, and Screen- Webex
Phone Buttons and Screens
Your business phone, in comparison to your home phone or cell phone, offers a greater number of features, each of which may be accessed by a unique combination of hard buttons and soft keys. Please refer to the following articles if you would want an overview of the fundamental hardware features of your phone:
- Your Multiplatform Phones Comprised of the Cisco IP Phone 6800 Series
- Your Multiplatform Phones Comprised of the Cisco IP Phone 7800 Series
- Your Multiplatform Phones Comprised of the Cisco IP Phone 8800 Series
- Learn how to browse and interact with the buttons, softkeys, and user interface of the phone by reading the information contained in this article.
You may determine which model of phone you have by pressing the Applications button and then selecting the Status > Product Information menu option. The model of your phone is displayed in the “Product name” section.
Navigation
To navigate between fields and menus, use the Navigation cluster’s outer ring. This ring also allows you to scroll between menus. To choose items from the menu, click the choose button that is located within the Navigation cluster.
Softkey, Line, and Feature Buttons
There are a few different ways in which you can engage with the functions that are available on your phone:
You can gain access to the function that is displayed on the screen above the softkey by pressing the corresponding softkey, which is placed below the screen. The function of the softkeys will change based on what you are currently doing. You can see a list of additional functions that are accessible by pressing the More… softkey.
You may access the phone’s features and lines via the feature buttons and line buttons, respectively, which are situated on either side of the screen.
Buttons providing features such as speed dial or call pickup, as well as viewing your status on another line, are referred to as feature buttons.
Line buttons are used to answer incoming calls or resume calls that have been put on hold. When not in use for a current call, this button can be used to start various phone features, such as the display for missed calls.
The following functions are indicated by the feature and line buttons lighting up:
- Line button with a green LED that stays lit up when there is an active call or two-way intercom call
- Hold button is indicated by a green flashing LED on the line button.
- Amber LED on the line button indicates that privacy is being used, a one-way intercom call is taking place, or the user is logged into a Hunt Group.
- Line button Flashing amber LED indicates an incoming call or a call that is being reversed.
- Line button Red, constantly lit LED indicates that the remote line is in use (shared line or Line Status) or that Do Not Disturb mode is now engaged.
- Line button with a flashing red LED indicates that the remote line is on hold.
Your system administrator has the ability to assign certain functions to either softkeys or feature buttons. In addition, you can access certain features by using the relevant softkeys or the associated hard button.
Specifications of the Phone Screen (6800 Series)
The phone screen displays information pertaining to your phone, including the directory number, the status of active calls and the line, softkeys, fast dials, calls that have been placed, and phone menu listings. The row at the top of the screen, the area in the middle, and the row at the bottom of the screen make up the screen.
The Cisco IP Phone 6821 has a similar layout but in a more compact format.
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The header row can be found at the very top of the screen. In the row that serves as the header, you will find a number of icons, the current date and time, as well as the phone number. When a feature is enabled, the corresponding icon will appear. |
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The information that is linked with the line buttons and feature buttons on the phone is displayed in the middle of the screen on the phone. When you choose a line that has more than two registered lines, a highlighted black box appears around the selected line. There will be no highlight for a call that is currently in progress. More than 21 characters can be entered into the active and incoming call screen respectively. When the line is not being used, the screen of the Cisco IP Phone is capable of displaying up to 15 digits. |
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The labels for the softkeys are displayed along the bottom row of the screen. Each label describes an activity that can be performed with the softkey button located below the screen. |
Phone Screen Features (7800 Series)
The phone screen displays information pertaining to your phone, including the directory number, the status of active calls and the line, softkeys, fast dials, calls that have been placed, and phone menu listings. The row at the top of the screen, the area in the middle, and the row at the bottom of the screen make up the screen.
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1 |
The phone screen displays information pertaining to your phone, including the directory number, the status of active calls and the line, softkeys, fast dials, calls that have been placed, and phone menu listings. The row at the top of the screen, the area in the middle, and the row at the bottom of the screen make up the screen. | |
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The information that is linked with the line buttons and feature buttons on the phone is displayed in the middle of the screen on the phone. When you choose a line that has more than two registered lines, a highlighted black box appears around the selected line. There will be no highlight for a call that is currently in progress. More than 21 characters can be entered into the active and incoming call screen respectively. When the line is not being used, the screen of the Cisco IP Phone is capable of displaying up to 15 digits. |
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Phone Screen Features (8800 Series Multiplatform Phone)
The phone screen displays information pertaining to your phone, including the directory number, the status of active calls and the line, softkeys, fast dials, calls that have been placed, and phone menu listings. The row at the top of the screen, the area in the middle, and the row at the bottom of the screen make up the screen.
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1 |
The header row can be found at the very top of the screen. In the row that serves as the header, you will find a number of icons, the current date and time, as well as the phone number. When a feature is enabled, the corresponding icon will appear. |
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2 |
The information that is linked with the line buttons and feature buttons on the phone is displayed in the middle of the screen on the phone. When you choose a line that has more than two registered lines, a highlighted black box appears around the selected line. There will be no highlight for a call that is currently in progress. More than 21 characters can be entered into the active and incoming call screen respectively. When the line is not being used, the screen of the Cisco IP Phone is capable of displaying up to 15 digits. |
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The labels for the softkeys are displayed along the bottom row of the screen. Each label describes an activity that can be performed with the softkey button located below the screen. |