My audio quality is poor in Teams meetings

Desktop

In meetings, you can share content on your device with audio. This is important if you are playing a video during a presentation. Find out how in the following paragraphs.

Include computer sound

You can share computer sound from your meeting controls by selecting Share content and including Computer sound (top left).

Meeting participants will hear all audio from their computers, as well as notifications.

Adding computer audio to a Teams meeting requires installing a driver on a Mac. Installing or Update is as simple as following the wizard. After the installation is complete, it takes about ten seconds.

The meeting controls on your Mac will display a notification once the driver has been installed. The driver might not be installed if you pause or play your video content to begin sharing sound, or if the driver doesn’t install, try the Include computer sound switch again.

If you’ve already begun sharing your screen, you can choose whether or not to include sound (or not). You can enable computer sound by selecting Include computer sound in the window’s sharing controls.

Stop sharing sound by tapping the button again.

Include computer sound in a room with a Teams device

By connecting the team devices to the room console, you can share content. As of now, we are unable to share computer sound in this way.

Using a Teams device in a meeting room will allow you to share computer sound:

1. The audio on your personal device can be toggled off when you join the meeting from your device, which will automatically mute not only the microphone on your device, but also any audio playing from the team meeting, which prevents echoes from occurring in the meeting when you join it.
2. In your meeting controls, you will have the option to share content and include computer sound in your meeting.

Notes: 

• You should only turn on one mic and speaker at a time in a room to avoid echo.
• If you want to share your system audio, try minimizing the number of apps you run. It is possible for your audio to suffer if you have too many apps running on your computer.

Troubleshooting

Poor audio quality

You may experience sound quality issues, such as lag or cutting out, if you have a lot of applications running on your computer. It may be helpful to close other applications if this occurs.

Low volume

You’ll hear lower volume levels when you join a Teams meeting on Windows, such as notifications and alerts. It’s usually what you want to do so that you can concentrate on the meeting. You can, however, use the same setting to quiet computer audio if you are sharing computer sound.

In the Sound Control Panel of your system, click on Communications, and then select Don’t do anything. Apply the changes to your shared audio so that others can hear it clearly.

Mobile