Not able to receive emails from Zoom

Overview

The following information will help you troubleshoot if you are unable to receive emails from Zoom, including notifications and activation emails.

The no-reply@zoom.us address will be used for all account-related emails. Some mail servers may take up to 30 minutes to receive Zoom’s emails.

Your organization may be able to ensure the safety of your email if it is managed by them
The following IP addresses, as well as no-reply@zoom.us, are allowed by your company’s email server:

Note:

You can contact Zoomus support via email at support@zoomus.zendesk.com.

It may be necessary to check your Spam folder as well, as some services may mistakenly mark these e-mails as spam.

Gmail

1. Select More.
2. Select Spam.
3. Search for no-reply@zoom.us.

Note:

By selecting All Mail under More, you can search for no-reply@zoom.us in all Gmail folders.

Outlook

1. Select Junk Mail.
2. Search for no-reply@zoom.us.

Yahoo

1. Select Spam.
2. Search for no-reply@zoom.us.