Polycom assisted provisioning guide in zoom App


To configure a supported Polycom VVX, SoundPoint, or SoundStation series phone that does not support zero-touch provisioning, please follow the sections below.

Note: The provisioning quick start guide should be read before following this article.


  • Polycom devices supported
  • On Zoom’s web portal with the addition of Polycom devices
  • Having been reset to factory defaults and having the latest compatible firmware installed

Accessing the phone’s web interface


In this section, you can view screenshots relating to the VVX series of phones, however, the same directions apply to the SoundPoint and SoundStation phones as well.

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  1. By pressing the Home button on your phone, you can select the Settings option.
  2. Go to the Status tab and then to the Network tab.
  3. Make note of the IP address by going to TCP/IP Parameters > IPv4 Addr and scrolling down.
  4. Connect the phone to the same network as the computer you are using to open a web browser on the computer.
  5. You will need to enter the IP address of the phone followed by https://.
  6. A security warning may display on your browser, so you will need to select “Continue”.
  7. To do this, you will need to create an administrator account.
  8. A 456 character password is the default. Contact the vendor of the phone if you don’t know your username or password. The Zoom web portal allows you to view the admin password if you set the password globally or have a HaaS device.

Configuring Provisioning Server

  1. The Provisioning Server option can be found under Settings.
  2. To modify it, follow these steps:
    • Server Type:
    • Secure HTTP (HTTPS)
    • Server Address:
    • This is where you enter the URL of the assisted provisioning server.
    • Server User:
    • Do not include any default values and leave the field empty.
    • Server password:
    • You should remove the default value from the field and leave it blank.
  3. Choose Static from the DHCP Menu.
  4. After saving the configuration, choose OK. Reboot your phone.
  5. Default selection should be made of the following codecs after provisioning. In the left-hand panel, click Codec Priorities to see which codecs are being used.
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If you are trying to provision the device, ensure that no other provisioning server is communicating with it.


To perform common actions quickly, use the following shortcuts. By pressing and holding the numbers for three seconds on the phone’s dial pad:

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  • Phone number: 1-4-7
  • Press 1-0-3 to restart the phone
  • Change the base profile to: 1-4-9

Provisioning SoundStation IP 6000

Although some Polycom IP 6000s cannot be provisioned even if that model was not manufactured after January 2010, there are still a few Polycom models which fail to provision. As a result, these models have an old version of the updater (Boot Loader) which doesn’t support TLSv1.2. Consequently, Zoom Phone doesn’t permit provisioning to be completed, since TLSv1.2 is enforced for all incoming provisioning requests.

This device will automatically attempt to upgrade the updater after a reboot or during the first attempt after a reboot. In fact, Polycom is not providing the updater directory as a result of the outdated version of the firmware, causing a reboot loop and a failure to provision the device.

The following steps will assist you in updating the IP 6000 to use a custom server address:

  1. Access the web interface of the device by following the instructions.
  2. Check the Updater Version on the home page. If it is greater than 5.0.14, make sure it is less.
  3. Go to Utilities, then Software Upgrade, if the Updater Version is less than 5.0.14.
  4. Follow these steps:
    • Server Type:
    • Click Custom Server.
    • Custom server address:
    • Enter the following URL,
      Soundstation 6000: https://s3.amazonaws.com/hybridupdate.zoom.us/pbx/soundstation6000/all.xml
  5. Check for updates by clicking Check for Updates.
  6. In the drop-down menu, select
  7. Then click Install.
    An update may take up to seven minutes. You may need to restart the device several times during the update process.
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Complete the assisted provisioning steps in this article once you have followed and completed these steps. Check the home page of the web interface to confirm the following information:

  • Updater Version:
  • 5/14.0
  • UC Software Version:
  • 4/

In case the above steps don’t work, follow these steps:

  1. The phone should be powered off and on again.
  2. While the phone is booting up, press Cancel.
  3. Keep holding the following dial pad keys as the countdown begins: 6, 8, *.
  4. Provide the administrator’s password (456). Enter the MAC address of the phone if you do not know the admin password. A label should be visible on the bottom of the phone with the MAC address.
  5. Click OK.
    Reboot and you will be redirected to the default settings. You may have to wait a while.
  6. Configure the phone as described above.
  7. On the phone’s home screen, make sure the time and date are correct.
  8. Set the TCP/IP parameters by going to Settings > Status > Network. Verify that the DNS server addresses are and
  9. You can access the TLS Security section by navigating to Setting > Advanced > Administration Settings and then TLS Applications. Ensure that all applications use TLS 1.2 by setting TLS 1.2 as the TLS protocol.