Re-syncing a desk phone or common area phone with the zero touch provisioning (ZTP) server in zoom

If the device list is viewed by a user who is an account owner or administrator, they can see the ZTP status for common area phones, unassigned desk phones, as well as ATAs. In the event that the first attempt to connect to the ZTP server fails, they can also retry the connection with the ZTP server. As a result, the device’s firmware cannot be updated automatically or provisioning has failed due to the device losing connection to the ZTP server, meaning the device is not getting firmware updates automatically.

This article covers:

• How to re-sync a desk phone with the ZTP server
• How to re-sync a common area phone with the ZTP server

Prerequisites for re-synching a phone with the ZTP server

• Pro, Business, or Education account
• Account owner or admin privileges
• Zoom Phone license
• Zoom Phone devices that support ZTP added or provisioned

How to re-sync a desk phone with the ZTP server

1. Zoom’s web portal can be accessed by signing in.

2. If you click Phone System Management in the navigation menu, then click Phones & Devices in the next window.

3. To assign or unassign a task, click the Assigned tab.

4. According to whether you are viewing assigned or unassigned devices, you should follow one of the following steps:

   • Assigned: Search for an assigned device which shows in the Status column that Zero Touch Provisioning has not been synced.

   • Unassigned: The display name of the device can be found by clicking it. In the Status section, look to see if it says that Zero Touch Provisioning has not been synced.

5. Click Retry in the Status column of the window.
   The MAC address will be resubmitted to the zero touch provisioning server with the intention that it will be synchronized once again. After a few minutes, the process will be completed. Please check back later for the status of the process or refresh the page.

How to re-sync a common area phone with the ZTP server

1. Zoom’s web portal can be accessed by signing in.

2. Select Phone System Management from the navigation menu and then click Users & Rooms to open the Users & Rooms section.

3. There is a tab called Common Area Phones that you can click on.

4. The device should indicate in the Status column that Zero Touch Provisioning has not been synced.

5. Click on the Retry button under the Status column.
   By doing this, the MAC address will be resubmitted to the zero touch provisioning server in order to be resynchronized. As the process will take a few minutes to complete, it may be worth refreshing the page or checking back later to see how the process went.

1. Zoom’s web portal can be accessed by signing in.

2. Using the navigation menu on the left hand side of the screen, click Phone System Management, then select Users & Rooms.

3. To access the Common Area, click the tab at the top of the screen.

4. The desk phone can be accessed by clicking the display name of the Common Area in which it is located.

5. Go to the Settings tab and click on it.

6. It is necessary to click on the display name of the phone that you wish to re-sync in the Desk Phone(s) section.

7. Then click the Resync button next to Status, and then click the Yes button to confirm the action.
   Rebooting the desk phone will result in the phone working again.

All content and images credit goes to https://support.zoom.us