Requesting a number port (EMEA) in zoom App

When you port a number from another carrier to Zoom Phone, the number can be used on your account without having to change it.

Notes:

• There are many countries in Europe and the United Kingdom that support the portability of local numbers.
• The EMEA countries do not support number portability of international numbers.
• Check out our list of common porting issues and questions so that you can find answers to any questions you may have during the process.
• It is also possible to request a toll-free number port (EMEA) from your current provider.
• Losing carriers do not break up DDI blocks of numbers, thus they should be ported in their entirety. In order to receive your full allocation of numbers, please speak with your current service provider.

• LOAs should be signed either by hand or electronically using Adobe or DocuSign. Providing images of signatures is not acceptable and will result in a rejection of your LOA, delaying the processing of your port request.

Prerequisites

• An account owner or an administrator has the following privileges:
• Access to the Zoom Phone software
• as well as any recent phone bills or invoices

Requesting a number port

1. Fill out the necessary Letter of Authorisation (LOA) from the respective country and download it and print it out.
   • If you need assistance, be sure to look at the porting guidelines.
   • In the event that you currently have POC or trial numbers that you wish to change after the port is completed, please complete the Number Swap form as soon as possible. The numbers that are swapped in and out will be the equivalent of the numbers that were swapped out.
2. Send an email to numberportingemea@zoom.us. The following information should be included in your email:
   • The subject line of your email must include:
   • Hand-signed Letter of Authorization (LOA)
   • An invoice containing the porting numbers invoice, dated within the last three months, should be attached to your recent telephone bill
   • together with any other documents required by the country of porting
3. Zoom will review the request and confirm that it has been received.
4. If your losing provider does not validate the information on the LOA, then Zoom will send a request to your losing provider so that you can request a transfer. Zoom and the losing provider will work together in order to schedule the porting of the number if Zoom’s proposal is accepted. You will be able to manage the numbers directly through the Zoom website once they have been approved.

Guidelines

• The company requires a copy of the last three months’ telephone bill.
• You must provide information that exactly matches what is stored on record with your current provider.
• A letter of authorization must be hand-signed or wet-signed, and it must be dated within the last three months. Most EMEA countries do not accept legally binding agreements that are electronically signed.
• The name of the losing provider must appear on the LOA.
• It is important that the LOA is in EU date format (dd-mm-yyyy).
• It is generally accepted that the address specified on the letter of authorization must match the geographical area code of the telephone numbers being ported (excluding the UK).
• There needs to be a mention of all porting numbers on the body of the LOA rather than as attachments, unless an exception is given.
• Due to the fact that some countries do not allow the division of blocks of numbers, some of the DDI blocks may have to be ported in full. More information on the porting process can be found in the common questions about the process.
• Number portability checks can only be carried out once the order is submitted.
•  The losing provider may notify you that the number is not portable.
• During the port activation window, you may experience some loss of incoming call service as the numbers are being transferred from the losing provider.
• A typical porting process can take up to 30 days. For more information, please see the lead times.

Requirements

When requesting a number port, you should use the table below to download the LOA form and copy the required subject and body of the email. Please check if there are any other documents that are required in the country of porting.

There should be one email raised per LOA as well as per port country.

Country	LOA and guidelines	Email subject	Local address requirements	Hand sign and DocuSign accepted
Austria	Geo LOA (only one porting number per LOA)Porting guidelinesSee additional requirements	AT GEO number port	Match area code of porting numbers	Yes
Belgium	Geo LOA (FR) Geo LOA (NL) (LOA must be hand/wet signed) Porting guidelines See additional requirements	BE GEO number port	Match area code of porting numbers	Yes
Croatia	Geo LOA Porting guidelines See additional requirements	HR GEO number port	Match area code of porting numbers	Yes
Czech Republic	Geo LOA	CZ GEO number port	Match area code of porting numbers	Yes
Denmark	Geo LOA Porting guidelines See additional requirements	DK GEO number port	Match area code of porting numbers	Yes
Estonia	Geo LOA See additional requirements	EE GEO number port	Match area code of porting numbers	Yes
Finland	Geo LOA	FI GEO number port	Match area code of porting numbers	Yes
France	Geo LOA (EN) Geo LOA (FR) Porting guidelines See additional requirements	FR GEO number port	Match area code of porting numbers	Yes
Germany	Geo LOA Porting guidelines See additional requirements	DE GEO number port	Match area code of porting numbers	Yes
Greece	Geo LOA See additional requirements	GR GEO number port	Match area code of porting numbers	Yes
Hungary	Geo LOA	HU GEO number port	Match area code of porting numbers	Yes
Italy	Geo LOA Porting guidelines See additional requirements	IT GEO number port	Match area code of porting numbers	Yes
Ireland	Geo LOA Porting guidelines	IE GEO number port IE Non-GEO number port	Match area code of porting numbers	Yes
Israel	Geo LOA See additional requirements	IL GEO number port	Match area code of porting numbers	Yes
Lithuania	Geo LOA See additional requirements	LT GEO number port	Match area code of porting numbers	Yes
Luxembourg	Geo LOA (FR) Geo LOA (EN) See additional requirements	LU GEO number port	Match area code of porting numbers	Yes
Netherlands	Geo LOA (Dutch) Geo LOA (EN) Porting guidelines	NL GEO number port	Match area code of porting numbers	Yes
Norway	Geo LOA See additional requirements	NO GEO number port	Match area code of porting numbers	Yes
Poland	Geo LOA Porting guidelines See additional requirements	PL GEO number port	Address in Poland Match area code of porting numbers	Only hand sign
Portugal	Geo LOA See additional requirements	PT GEO number port	Match area code of porting numbers	Yes
Romania	Geo LOA Porting guidelines See additional requirements	RO GEO number port	Match area code of porting numbers	Yes
Slovakia	Geo LOA	SK GEO number port	Match area code of porting numbers	Yes
Slovenia	Geo LOA	SI GEO number port	Match area code of porting numbers	Yes
South Africa	See the South Africa porting article for more information	SA GEO number port	Match area code of porting numbers	Yes
Spain	Geo LOA Porting guidelines See additional requirements	ES GEO number port	Match area code of porting numbers	Yes
Sweden	Geo LOA	SE GEO number port	Address in Sweden Match area code of porting numbers	Only hand sign
Switzerland	Geo LOA (EN) Geo LOA (DE) Geo LOA (FR) Geo LOA (IT) Porting guidelines	CH GEO number port	Match area code of porting numbers	Yes
United Kingdom	LOA for Local numbers starting 01 and 02 prefix LOA for Local numbers starting 03 prefix See additional requirements	UK GEO number port	Address in the UK (match losing carrier records)	Yes

 

Documents/requirements additional

Austria

• On the LOA, the local address must match the area code that appears on the transferred number
• number
• number. Proof of address and proof of identification are both required when signing the LOA

The following is a list of valid proofs of identification:

• Individuals who wish to use this service:
  • They will need to provide a copy of their passport or ID card.
• Those who work for businesses:
  • they will need to provide a copy of an authorised representative’s ID card or passport.
  • They will need to provide a copy of their business registration document.
  • Obtaining a valid proof of address is proving that the end user has access to telecommunications services at their location

Belgium

Please ask your reseller for the losing Belgian carrier name if you currently have your local telephone numbers through a reseller. This will expedite the number transfer process.

Croatia

Documents required by the company:

• Copies of court documents
• and photo identification of the legal representative

Documents required for residence:

• Obtain a photo ID from the end user

The following are other requirements:

• End-user OIB (VAT) numbers are required

Denmark

Customers with Business accounts:

• Copies of the LOA should be sent on business letterhead.

Estonia

A local address must be included in the LOA template. If a company, the business number must be included.

France

In the event that your local telephone numbers are currently being supplied by a reseller, please ask your reseller to inform you of the loss carrier name in France, so that this can help speed up the number transfer process. An SIRET number must be included on the Letter of Agreement.

Whether the end user is an individual or a business:

• Please provide a copy of your ID and a proof of your address* when applying.
• Valid forms of identification include:
  • national identification cards, passports, etc.
  • Passport

An end user from a business perspective would be:

• A document proving the company’s registration or registration as a business (such as a Kbis or INSEE document)
• In the event that the relevant address is not stated on the application, you will be required to provide a valid proof of address

Among the valid proofs of address are:

• Monthly bank statements from a third party issued within the past six months
• Bills showing regular usage of public utilities, such as gas or electric, for the past six months
• Documents issued by the government in the last year

Germany

Business customers are the only ones who are able to port their data.

• On the LOA, the local address of the porting numbers must match the area code of the LOA
• LOA
• LOA, which must be completed and signed by the customer
• and must bear the company stamp
• The customer must also provide a copy of their most recent telephone bill (due within three months)
• As part of your LOA, if your numbers are currently being provided by a reseller, please ask your reseller to inform you of the losing carrier name in Germany, as this will be the name that will need to be noted on your LOA.

The following information is for all business customers:

The following documents are required to validate a submission:

• German Commercial Extract (Handelsregisterauszug)
  or
• Gewerbeanzeige Bescheinigung (German Trade License)

or

• Forms GewA1/GewA2.If the authority signs and stamps the form, it is acceptable
  and
• company identification is required.

In order to prove your identity, you can use the following proofs of identification:

We accept IDs issued by any government (Passport, National ID, Driving Licence, ID Card) – but we are unable to accept residence permits. Guests must be 18 years of age or older. There must be an ID of the representative named on the business registration, or the ID of a representative authorised to act on behalf of the business must be provided along with a document that links that representative to the business.

There may be instances in which individuals who are not listed on one of those documents will need to submit an additional document that links them to the company, such as a letter written on the letterhead of the company confirming that he/she is the authorised representative for the organization and this is to be signed by the management or human resource department. In addition, please note that we do not accept “Urkundenrolle” (notary’s register form/notary deed) nor office rental agreements or invoices for those purposes.

Greece

Documents needed for company registration

• Certificate of Registration for Company
• A copy of the photo ID or passport of the signatory

Documents required for residency

• Photocopy of end user’s ID/passport

Israel

The LOA will need to be completed and signed by both yourself and the losing carrier. Once these items have been received from you along with the supporting documentation, we will include this in our mail to our supplier to ensure that the number can be portably before submitting the port request to the losing carrier. Depending on whether the numbers can be ported, we will let you know about the estimated date of porting.

The following information is for all customers:

• A local address on the LOA must match the area code of the numbers that are being ported
• Please complete sections C and E

• On the Letter of Agreement, the local address must match

• A letter of authorization must be dated within the last three months (dd/mm/yy format)
• The company requires a recent copy of the telephone bill, if that is not available then proof of ownership of the numbers will have to be provided.
  • A proof of ownership can be any document / correspondence from the operator who abandoned the number proving a connection between the number and the person who abandoned it
  • You must have a proof of ownership which is dated within the last three months (format DD/MM/YY)
• In the event that you own a DDI block of numbers with the losing carrier, but do not wish to move the entire block to your current carrier, you could ask your current carrier to split the block for you. After you have completed this step, you can proceed to submit your number porting request to the Zoom Phone number porting team.

If the end user is an individual:

• Individual end users must provide proof of ID. Passports, National ID cards, or driving licenses can be used as proof.

Italy

Note:

After a port request has been accepted, it cannot be altered (cancelled/changed). Without this, the LOA cannot be accepted for porting due to the fact that it must be signed and stamped in both locations.

It is essential that you note the migration code (or secret code) on the Letter of Authorization for every port.

• There should be a minimum of 13 digits in the Secret Code.
• Defining the secret code should be a combination of three alphanumeric characters, the telephone number/range of 6 to 12 digits, the GeoNP pure number is always 222 and the end should be any alphabet. You can use examples such as gtr256080222M and abc1234567898222a.

It is a requirement that you provide an address and an ID

Whether the end user is an individual or a business:

• The name and address of the person
• as well as the date and place of their birth
• Nationality
• Tax code
• Copy of Passport (proof of the end user identity)

For a business end users:

• Name and address of the company
• VAT number

In addition, an authorised representative must provide the following information:

• Name and address
• Birth location and date
• Nationality
• Tax code
• Copy of Passport (proof of the authorised representative identity)

Lithuania

• VAT number and local address is needed on the LOA.
• For companies, a business number is required.

Luxembourg

It is mandatory that you provide the account number.

Norway

The porting of mobile numbers is not supported. Only business customers are able to port their numbers.

Required documents:

• Certificate of Registration of a Company
• During the porting process, the address on the LOA must match the area code of the porting number
• The LOA must be completed and signed
• and a recent telephone bill must be provided

Poland

• An original LOA signed by the customer in Polish, a hard copy of which must be sent to Zooms’ vendor
• in accordance with the terms of the contract

Portugal

There are a number of documents that must be submitted:

• Completing and signing the LOA
• and attaching a recent telephone bill
• A copy of the Certid*o de Registo Comercial (commercial registration certificate)
• A copy of the photo identification of the legal representative
  • Type and number of the identity document are mandatory (passport, ID, NIF, residence card)

Other requirements:

It is essential that the signature (or signatures) are from the person or persons who are legally authorised to sign on behalf of the company to which the phone numbers have been assigned by the operator.

Romania

Please provide the contract number.

There are a number of documents that must be submitted:

• Signed and completed letter of authorization
• attached to a recent telephone bill
• Photocopy of the passport of the signatory to the LOA

Spain

In order to speed up the number transfer process, please ask your reseller to inform you of the losing carrier name in Spain if your current number is provided by a reseller.

UK

Documents required for obtaining a local number are as follows:

• There is a need for a letter of authorization (LOA)
• I would appreciate if you could sign each page
• page
• page. A copy of the most recent telephone bill (dated within the last 3 months) is required.

Documents required for 03 UK-wide numbers are as follows:

• It is necessary to obtain a Letter of Authorization (LOA)
• that needs to be signed on each page

It is important that you use the correct LOA for each type of number (e.g., one LOA for Local numbers, one LOA for 03 UK-wide numbers, and one LOA for Freephone numbers).

On UK LOAs, we are able to accept handwritten signatures or DocuSigns.

Lead times

There are lead times for all EMEA ports that are determined by the regulatory requirements within the country of the port and the responsiveness of the suppliers in the supply chain. Additionally, the accuracy of the information that is provided is also an important factor. As a result, you will always be kept up to date on our progress.

Note:

It is possible that during the port activation period, when the numbers are being ported from the losing supplier, there will be some loss of service affecting incoming calls on the day of the transfer. It is possible for the porting to occur sooner or later than the lead time outlined.

UK

In general, porting from the UK to the US takes an average of 30 business days, although we can usually port sooner or later.

EMEA

Lead times range from 30 to 60 business days. Depending on the terms of your agreement with your losing provider, lead times may be longer or shorter.