If you wish to port a telephone number from another carrier to a Zoom Phone account, this can be done through a number porting request.
We have a list of common porting issues and how they can be resolved if you’re having problems during the process.
Prerequisites for requesting a number port for US, Canada, or Puerto Rico
- Owners of accounts or admins of accounts have the following permissions:
- Access to Zoom Phone
The following information will need to be provided by you:
- Please provide the following information (if applicable): Your current provider’s account number
- If you have a wireless number, please enter your 4 digit personal identification number (required for any wireless port)
Further, if you are going to use your existing smartphones with Zoom Phone, please inform Zoom ahead of time. If there is a problem with the phone, you might need to contact your current carrier before you can port the phone to Zoom Phone so that we can provision them.
Requesting a number port
Note: Zoom’s web portal will allow you to port in 100 numbers at a time using the ZOOM phone number porting service. It is possible to request a project port for a port of more than 100 numbers for the US, Canada, or Puerto Rico if you need to.
- Log in to the Zoom web portal by entering your username and password.
- Then select Phone Numbers from the Phone Management drop-down menu.
- Then click Ported on the left-hand side of the window.
- Choose number of ports.
- Click Check Portability to ensure the numbers are valid, and then click Next, once you have entered the numbers into the field.
- It is possible to enter an existing phone number that will be replaced once the porting process has been completed by the ported number. During the porting process, you can use a temporary phone number during which you can receive calls.
Note: You will not need additional licenses if you specify a current phone number.
- Go ahead and click Next.
You will be redirected to an online form for creating a Letter of Agency (LOA).
- The following details should be filled out on the invoice received from the losing carrier:
- Billing Telephone Number:
- The number provided on your invoice should be your company’s telephone number. The carrier’s number should not be entered.
- No toll-free numbers should be entered.
- Be sure to enter the company’s name as it appears on your invoice. Avoid entering the carrier’s name.
- Authorized Person:
- Please enter the name of a person who has the authority to request the porting.
- This is the address of the service. Service addresses are not necessarily the same as billing addresses.
- Account Number (Optional):
- On the invoice of the losing carrier, you will find the account number you need to provide.
- PIN (Optional):
- If the losing carrier provided you with one, enter it. Some VoIP providers and wireless ports require it.
- CRD (Optional):
- Set the customer’s preferred date for number porting, which is the date that the customer requested. We cannot guarantee the date. Zoom will port the number as soon as possible if no date is specified.
- Check out these common porting errors to ensure the process of transferring the number goes as smoothly as possible.
- Please click on Submit.
When you sign up for Zoom Phone, the company will contact your previous service provider to confirm the information in your LOA. As soon as the port has been approved, the Number Portability Administration Center (NPAC) will begin working with Zoom Phones’ customers and their old service provider to activate the port. If the numbers are approved, they can be managed in the Zoom web portal once they have been approved.
Contacting the porting team
Here are the steps you can take to get in touch with the porting team:
- Log into the Zoom website.
- Select Phone Numbers from the Phone System Management section.
- In the Ported section, click the button.
- You can contact the porting team by clicking the ellipses (…) next to the order.
- You can also contact the porting team by clicking Contact.
- Please use the message box to ask your questions.
You will receive a response via email from the porting team.